Green Dot Customer Service Issues

I purchased a card at Walmart for $[redacted], but when I tried to activate it, the 16-digit number was not recognized in the system. I am currently working with customer service to resolve the issue. I am concerned because I was informed that Walmart cannot refund my money. As it involves over $[redacted], I am considering legal action for fraud. I would appreciate it if someone from corporate could contact me before I escalate this matter to the Attorney General's office in Texas. Thank you.

I received a refund on my GreenDot card, but when I tried to make a transaction, it was declined. After contacting a representative, I was given a case number: [redacted]2. I was asked to send a copy of my ID and a utility bill. I was assured a full refund within 2 weeks and 4 days, but I haven't received it yet. When I spoke to another representative, I kept getting the runaround. I am still waiting for my refund of $66.10. Can you help me with this?

I recently received a prepaid Green Dot card as a gift. However, I have only intended to activate it, not sign up for a card. Despite there being 65 cents remaining on the card, I would like to have it canceled. I do not wish to receive another card. It seems that during the activation process, I unintentionally signed up for a card, which I do not want. Unfortunately, I have been unable to reach a real person through any of the provided contact numbers. The card number in question is 4[redacted] 3[redacted]. Please cancel this card and ensure that no additional cards are sent to me.

I have made three phone calls to speak with a representative regarding a missing money transfer in my account. The first call lasted 15 minutes before being disconnected when requesting to speak to a supervisor. The same thing happened during the second call after providing my information and 11 minutes on the phone. During the third call, after confirming my identity and explaining the issue, I requested a supervisor, but was put on hold and transferred to a recording on filing a complaint, which was not my intention. After the recording ended, the call was disconnected. I have been experiencing issues since opening this account and already have one ticket number due to an app malfunction preventing a money transfer. I followed instructions to send an email with screenshots, yet I still have another problem with my missing money. I will be filing a complaint with the Better Business Bureau because I have invested significant time in phone calls and emails to resolve these issues. Currently, $[redacted] has been deducted from my account but has not appeared in my Green Dot account within the specified timeframe, and no one can provide an update on its whereabouts or when it will arrive.

I had an issue with my Walmart card being hacked, resulting in excessive charges beyond the card's balance. Walmart asked me to open a new account for investigation, so I deposited funds there. Later the same day, they closed both accounts, stating the fraudulent charges on the first card were resolved. Unfortunately, I haven't received a refund for my deposited funds and can't access the phone system now that both cards are closed. I'm frustrated and seeking assistance to get my money back. If the situation isn't resolved, I may need to involve legal help, as it involves several hundred dollars. I have tried to contact them without success and sent letters requesting a refund. My contact number is [redacted], and my name is Altonia F. from Hopkins, SC.

I purchased a $[redacted] Pay Pak card at my local Dollar General on July 3, [redacted] to load cash onto my Green Dot card. Unfortunately, while trying to scratch off the card numbers, the paper covering the card peeled off, making the 16-digit number unreadable. After contacting numerous numbers and struggling online, I was able to speak to a Green Dot representative who said they would send a refund check for $[redacted].95 to my home address. However, despite the promise, the refund check never arrived. I've spent weeks and countless hours on the phone with Green Dot trying to resolve the issue, but even after two months have passed, I am still waiting to receive my money.

I purchased a MoneyPak and loaded $[redacted] on it, then sent it to my Cash App card. The Cash App declined the deposit, and now the funds are not showing in my MoneyPak or Cash App. To recover my funds and have them added to my Cash App, they require MoneyPak to send formal documentation with specific details. They need the date, amount, ACH Trace number, account number, and routing number, along with a company logo or letterhead. The MoneyPak I bought was number [redacted] [redacted] from Dollar General number [redacted] at 6:40 pm. I have already emailed customer service with photos of the receipt and MoneyPak for verification and am now requesting the necessary information for the recovery process. Thank you.

I encountered an issue with loading two Moneypaks onto my card for my decorating and catering services. After requesting a refund, I received a letter a month later stating there was fraudulent activity. This is concerning as this is how I receive payments for my work. I rely on these services to support my family and pay my bills. I believe there has been a misunderstanding as I am the rightful recipient of these funds and I have not shared my Moneypak information with anyone else. I have successfully requested refunds before without any problems. I kindly request prompt assistance in resolving this matter so I can access the money I have rightfully earned. My name is Ida Mae Hagan, and you can reach me at [redacted] Nellie Rose St, Lyons, GA. I have the Moneypak numbers available if necessary. Thank you.

After accidentally demagnetizing my card, I have received two replacement cards but have been unable to activate them due to a glitch in the system. Despite clearing all blocks on my phone, I am not receiving the necessary text message from Green. This issue has persisted for over two weeks. When contacting representatives, I've been advised to go online or call the automated system, but I am locked out and unable to proceed. After waiting 48 hours for a reset, I am still unsuccessful. I'm told I've reached my limit for attempts and need to wait. Despite tickets being opened with IT, I have not received a call back. Please assist in clearing the glitch so I can access my funds. I am in urgent need as I have limited resources for gas and food, and do not wish to keep borrowing from others. Your help is greatly appreciated.

I have been attempting to contact your customer service all day without success. There were several automated options, but none connected me with a representative. I purchased a gift card from your store for medication, but I am unable to activate it. The expiration dates on the card and the packaging do not match. This has caused me to be without my necessary medication. The store advised me to contact you for help, but I have not been able to reach anyone for assistance or a refund. Please reach out to me at [redacted] to resolve this issue promptly.

I recently loaded my Green Dot card to pay a bill, but I was mistakenly charged twice for monthly fees! The unexpected second charge has now disrupted my bill payment process, leading me to pay less than I initially planned. I am concerned that this error may result in my service being disconnected if I cannot make the full payment required.

My name is Linda Gibson. I have been trying to reach someone regarding an issue with my card. I added $[redacted].00 on the card at the beginning of September to pay my $[redacted].00 cable bill, but there wasn't enough balance due to money deducted for a credit check I did not authorize. After contacting you, my card was stopped, and I was promised a new one. Today is September 23, and I haven't been able to activate the new card with $93.00 on it despite following the activation steps. I need assistance from a customer service representative as the automated system is not helping. Please contact me at [redacted] or via email at [redacted] I require a prompt response to resolve this before considering legal action. Thank you.

My name is Linda Gibson. I have been attempting to contact someone for assistance but have been encountering obstacles. I am feeling frustrated by this situation. Please call me back at [redacted]. If I do not receive a call soon, I will have to escalate my concerns to the Better Business Bureau. I have been trying to resolve this issue for nearly a month. I loaded $[redacted].00 onto my card to pay my cable bill, but a credit check charge, which I did not authorize, was deducted. Consequently, I was unable to use the card to pay my bill. Despite already settling the bill, my card was deactivated, and a new one was issued with a remaining balance of $93.00. I request that my new card be activated promptly. Your system seems to be causing difficulties. I urge a representative to contact me at the earliest convenience. Given my financial situation being reliant on SSI, every penny is crucial. I had to allocate money meant for food to pay my cable bill. Thank you for your assistance.

For the past six days, I have been unable to activate my card through various devices such as smartphones, desktops, or iPads. My bills are disconnected, causing financial strain as I struggle to feed both my dog and myself. I insist on speaking to a human representative directly at 1-[redacted]. I am frustrated with the lack of support that forces me to wait for managers to call, while my physical well-being is compromised. I demand my money without further delay. The system freezes regardless of the device used, and I refuse to follow any secret protocols leading to further inconvenience. If I encounter more delays or dishonesty, I will take legal action for mismanagement. I urge for a swift response as I have been struggling for days now. - Robin L. 1-[redacted] Please note my mounting concerns and frustrations as a single mother facing financial hardship due to the prolonged card activation process.

My account got blocked, pending further review due to a transaction on March **,****. Someone reported a MoneyPak stolen, and I don't have the numbers anymore, but I have the receipt as I didn't purchase it. Greendot still charges me monthly and won't release my funds even after I offered to pay the $**.** falsely reported. Please assist in unlocking my account. I'm willing to close it if needed, but I require access to my funds.

I mistakenly deposited funds to my Walmart Money Card instead of my regular bank card. When I realized the error, I tried to reverse the transaction at Walmart but was unsuccessful. I then tried to withdraw the funds from the Walmart Money Card but found that access was blocked. After speaking with a representative, I was asked to provide supporting documents to verify my account ownership, which I promptly did on 21 Sept. However, when I followed up on 22 Sept, I was informed that the case had been closed and that I needed to start the process again. Despite my efforts to reach out to Walmart, Green Dot, and Walmart Money Card customer service, I have not been able to resolve the issue or transfer the funds to another card.

I have a refund check from Green Dot cash checking but they are refusing to cash it without the original card number. Could you please assist me with this matter? My name is Ernest Coleman, and I can be reached at [redacted]. I spent about 40 minutes on the phone with a representative who kept insisting that my account was closed, therefore the check was not valid unless I reopened a new bank account. The supervisor I spoke to claimed that the check was not issued by them and mentioned that they no longer find me eligible to use Green Dot services, resulting in my account being closed. Thank you for your help.

I have been struggling to register my Green Dot Prepaid Visa for the past two days. The screen keeps asking me to open a checking account, which I do not want since I already have my own. I just want to use the $40 on my prepaid Visa, but it won't let me until it's registered. I have tried contacting customer support through the online app and everything else, but nothing has been successful. I purchased this prepaid Visa from Walgreens, and all I want to do is register it. I have never had such trouble with a $40 card before. Please reach out to me via email or phone at [redacted]. Thank you.

My Social Security payments are not reaching my Green Dot account as expected. The funds, totaling $10,[redacted], have been redirected to a different account, ending in [redacted], according to the Social Security Administration. Although I've managed to redirect future payments, I need assistance from Green Dot to track down the missing funds. I have contacted law enforcement and have official documentation from the Social Security office to support my claim. My niece Natoshia Miles is aiding me in this matter and has my authorization to communicate with Green Dot on my behalf. Please contact me at [redacted] for further assistance. Thank you.

I purchased Green Dot MoneyPak cards with cash from Walmart. I applied for the cards using my identity. Later, my father made deposits into the accounts associated with the cards via phone. Unfortunately, there was an issue where my identity and the accounts were compromised by Walmart. I believe they committed a crime against myself and my bank, GreenDot. While at the store, security guards approached me aggressively. They then began to surveil me around the parking lot as I waited for my aunt. My aunt, Dorina Costa, who lives in Hilo, Hawaii, allegedly stole my Social Security card and various forms of identification. Although I have now recovered them, I suspect she is still using my identity to open accounts and commit fraud. I am seeking assistance from the FDIC to address the fraud and financial loss I have experienced. My father, a retired Air Force member, has been supportive but it is crucial to resolve this issue promptly.