Google Customer Service Issues

Archive 217

The following are issues that customers reported to GetHuman about Google customer service, archive #217. It includes a selection of 20 issue(s) reported November 18, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I fell victim to a scam involving Google Play cards. I received a call instructing me to purchase specific Google Play cards to claim a $[redacted] reward. Following their directions, I bought three cards totaling $[redacted]. I provided the card numbers to receive a portion of the promised amount, but realized it was a scam when they demanded more money for transfer fees. Unfortunately, they cut off contact once I stopped complying. The scammer's name was David Bell, and I have the card details: first card 9GMS U7ZG ZY30 0A4R, second card 3ZH5 AWXZ ERG3 PMER, and the third card 4EN4 CKX1 YAUS K0H8. I am seeking assistance to recover my funds.
Reported by GetHuman6821954 on Thursday, November 18, 2021 9:25 PM
I am having issues with my new Samsung Galaxy A245G purchased from a local Verizon store. They transferred information from my old phone to this new one, but I have been experiencing problems ever since. I returned to the Verizon store for help, and although they thought the issue was resolved, it is not. The issues revolve around Google apps and my account, which I believe are causing problems with Gmail and accessing saved Google passwords. I keep receiving a message that says "You are signed out of Google" even though I have not signed out. The phone is new, so I shouldn't have any issues regarding Google access. Additionally, I am constantly receiving messages saying that sites are not secure and to go back, which is unusual for me. Any advice would be greatly appreciated. I am 65 years old and not very computer literate, so please make sure I can understand your instructions.
Reported by GetHuman6822477 on Friday, November 19, 2021 12:32 AM
Hello, I am Alexander Bailey, and recently, I've been facing difficulties accessing my work email addresses. The situation is disheartening because these emails contain vital work and personal information essential to me. Being unable to access them has impacted my work and caused a disruption in managing various accounts. I remember my secondary authentication phone number and several past passwords. However, I couldn't update the phone number as I no longer use the same one. I feel frustrated and helpless as my work depends on these emails. Any assistance in guiding me through the process to regain access to my primary emails would be highly appreciated. I am willing to cooperate to facilitate the process. Emails: [redacted] & [redacted] Phone Number: [redacted] I have been a long-time Google user and prefer to continue using their services. Your help in this matter would be invaluable. Thank you, Alexander Bailey
Reported by GetHuman6822781 on Friday, November 19, 2021 3:13 AM
I am facing ongoing issues with my mentally ill ex-boyfriend who has hacked my accounts multiple times. Despite implementing two-factor authentication and extra security measures, he continues to stalk and harass me. I am concerned about my safety and have even considered pressing criminal charges against him. My main concern is my original Google account, [redacted], which holds sentimental value and important memories. He stole my phone, which was linked to the account, leaving me unable to access it. I fear for my privacy and security as he now has access to all areas of my life. I urgently seek assistance as I have no way to recover my account without access to the phone or email linked to it. Your help in finding a solution would be greatly appreciated. Thank you, Beth C.
Reported by GetHuman6822814 on Friday, November 19, 2021 3:36 AM
I have set up two-step verification on my Google account. Unfortunately, I lost my phone and cannot use it to verify my identity. Additionally, the digitizer on my tablet is not working, so I cannot access my emails or verify any security questions on it. Whenever I forget a password, I am not prompted to answer security questions. I have two Google accounts, [redacted] and [redacted], that I cannot access. I need to log into my dragon mystic account to activate the "locate my device" feature to find my lost phone. I would greatly appreciate any assistance in accessing my accounts as soon as possible.
Reported by GetHuman6827906 on Saturday, November 20, 2021 9:21 PM
I am receiving unwanted spam from Google advertisers through Gmail. Despite repeatedly reporting the ads by clicking on “why this ad” and selecting to stop receiving the ad, the same ads continue to appear non-stop. It is frustrating to see the same ones repeatedly. I have tried numerous steps to stop them but to no avail. I am considering calling for support, but I prefer not to wait on the phone endlessly listening to ads or music. I would appreciate a solution to this issue. Please let me know the steps being taken to reduce the volume of ads in my inbox. I am aware that it may not eliminate everything but hope it will significantly decrease. Please address only this concern in your response. Thank you.
Reported by GetHuman-acir on Sunday, November 21, 2021 10:11 PM
I have been under constant surveillance and enduring physical and mental torment for 16 years by a 68-year-old woman in a retirement community in Vacaville, CA [redacted]. She hires individuals to harm me and damage my property. Despite police advice to obtain a restraining order, the situation persists. I am seeking advice on setting up a monitoring system to protect myself. Contact me via mail at [redacted] Olympic Circle, Vacaville, CA [redacted]. My name is Shirley A. Catlett, 83 years old. This is a severe case of cyberstalking, and urgent assistance is needed. Please refrain from emailing me due to interference from the perpetrator.
Reported by GetHuman6830742 on Monday, November 22, 2021 3:14 AM
I'm currently facing issues with accessing my email account due to a hacking incident. My account has been compromised, and despite my continuous efforts, I have been unsuccessful in regaining access. Since my Google photos containing 13,[redacted] pictures are stored there, creating a new account is not a viable solution for me. These photos are precious to me as they include family memories, including my children's baby photos. I recently switched my phone number from Verizon Wireless to TracFone, rendering my old number, which was used for two-step verification, inaccessible. I urgently require assistance in recovering my account using my new number or exploring other options to regain access. Unfortunately, I do not have a copy of my 8-digit backup codes, further complicating the situation. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman6834614 on Tuesday, November 23, 2021 3:31 AM
Frequently when I start speaking to Google, I notice I get cut off before finishing my search query. Occasionally, I politely ask to finish my sentence. Lately, I've encountered the search results suggesting articles about dealing with toxic people when this happens, which is upsetting, especially as someone dealing with mental health challenges. This default assumption feels more hurtful than being labeled by a human. I'm puzzled why such a response is triggered by my minor frustration with a search engine. I wish there were customer service representatives to address these issues. It's concerning that I've been labeled as toxic multiple times during these instances. I'd appreciate some clarification on this issue.
Reported by GetHuman6838032 on Wednesday, November 24, 2021 3:34 AM
Dear community members, I am reaching out for assistance with a challenging situation regarding the loss of access to my Facebook and Gmail accounts. Over the years, these accounts have held precious memories, particularly of my four lovely children. Unfortunately, I now face the difficulty of being unable to retrieve these memories due to changes in phone numbers and verification processes. I understand the frustration of not being able to showcase these cherished moments to my children as they grow up. I have attempted various solutions to regain access by providing all possible information, including my state ID, birth certificate, and even IRS verification. Despite my efforts, I have been unable to recover the accounts independently. I am hopeful that someone here might have a solution or guidance on how I can prove ownership of these accounts to regain access and preserve these valuable memories. Any help or advice would be greatly appreciated. Thank you for your understanding. Warm regards, S.
Reported by GetHuman-seanfarl on Wednesday, November 24, 2021 12:48 PM
After reinstalling my computer and changing my password, I found that I couldn't log in to my account on both my computer and mobile device. Despite efforts to verify my Google Voice number, I remain locked out of my account which is linked to various platforms such as Paypal, Facebook, Twitter, and Microsoft. The email associated with my account is [redacted] I have my password, but I require a second verification method as I can't receive the code. Even the recovery email sends verification to the same account, impeding my access. I seek assistance to disable the secondary verification or provide a backup verification code. Despite having backup codes, none of them seem to work. I have evidence via my Google Voice recharge and Google console platform transactions. Kindly help me access my account.
Reported by GetHuman-cocotcel on Thursday, November 25, 2021 9:30 AM
I am reaching out for assistance with recovering my account, which is causing me distress. I would do anything to regain access, even if it means selling my firstborn. I am unable to log in ([redacted]) due to a compromised password. Despite changing it, I am now asked to provide an eight-digit backup code which I cannot find. After attempting alternative verification methods, I am stuck in a loop where Google keeps sending verification codes to the inaccessible account. I am devastated by the potential loss of my YouTube likes, cherished emails, and irreplaceable photos. I have tried to prove my identity with my backup email, consistent IP address, and old passwords, but these are not what is requested. I implore for help to save my account, as it holds immense value to me.
Reported by GetHuman-yeganova on Friday, November 26, 2021 5:10 AM
Hello. I want to address the misinformation regarding Deer Haven Park located at [redacted] NY-96A Romulus, NY [redacted]. Since June [redacted], we have been a wildlife preserve offering White Deer and Military History tours on the former Seneca Army Depot grounds. As of November [redacted], we enlisted Seneca White Deer, Inc, a not-for-profit organization, to manage our tours. However, we parted ways in December [redacted], and we now handle the tours ourselves. Despite this, Seneca White Deer, Inc. retains an inaccurate Google listing stating that Deer Haven Park is "Permanently Closed," causing confusion. This is misleading, as we are operational. I have tried to update the Google Maps information to reflect our status, but the incorrect listing remains. We respectfully request the removal of Seneca White Deer, Inc. from the map to prevent further confusion. Thank you for your attention to this matter.
Reported by GetHuman6844890 on Friday, November 26, 2021 4:57 PM
I am having trouble accessing my email account [redacted] because I forgot my password. The 2 Step Authentication is linked to the same email, so I can't receive a recovery code. This account contains important information related to my vehicle and music software that I need. I tried reaching out to customer support without success, so I am reaching out here for assistance. The account is under the name Rocel Steve, and I sent an email from my other account [redacted] Without access to [redacted], I am unable to log into ProTools for recording. Please, I need help with this issue.
Reported by GetHuman6845751 on Friday, November 26, 2021 8:43 PM
My host has been dishonest with me, and it's all very perplexing. The website is not registered under the name Jimmy Buffett as they claimed, but instead under the name of the web host. I have evidence in the form of emails, photos, and videos that showcase these falsehoods. The situation with the host keeps deteriorating, and I am hesitant to close my account. I simply wish for them to be truthful with me and allow me the opportunity to earn money. Dealing with emotional issues, the deceit and confusion only exacerbate my struggles. I'm concerned about my domain, the emotional toll, and the investment in hosting my page. I genuinely hope this isn't a common occurrence with others, and I aspire to be left alone to pursue my interests. The mistreatment I've experienced has been deeply upsetting, and I hope the host can align with the positive image portrayed in their reviews.
Reported by GetHuman6849412 on Sunday, November 28, 2021 4:22 AM
I have enabled 2-Step Verification on my Google account. Normally, a prompt is sent to my phone for verification, which I can use to log in, except on specific trusted devices. Unfortunately, I was a victim of theft, and all my trusted devices were stolen, along with the backup codes. When trying to recover my account by answering security questions, it still asks for either the lost phone or one of the backup codes. I am unsure how else I can proceed with recovering my account. Any suggestions would be greatly appreciated.
Reported by GetHuman-nsemkpa on Sunday, November 28, 2021 10:16 AM
I lost my phone recently and tried to locate it using Google's "Find My Phone" feature. Unfortunately, someone turned off the device. Subsequently, I locked the phone through "Where's My Phone" and contacted my phone company to stop service on it. After waiting for about five days, I obtained a new phone. When I tried to log into my Google account with my email ([redacted]) and correct password (Redeyez69**), it asked for a verification code to be sent to my phone number on file [redacted]. However, Google mentioned that prompts were disabled, and it requested a backup password that I didn't have written down. Despite having my recovery email address listed as ([redacted]), Google couldn't send a prompt to it. I'm frustrated by the lack of options to log in, especially since I recall disabling two-step verification a month ago. This restriction is indeed upsetting, considering my long-standing use of this account for over a decade. Google's inability to send a verification code due to software issues is preventing me from accessing my account, which is truly frustrating.
Reported by GetHuman-willisor on Sunday, November 28, 2021 10:01 PM
Hello, I encountered issues while trying to update my Uber Driver app, leading to password problems. Surprisingly, my Gmail password got changed despite not intending to do so during the app update process involving Google. Subsequently, I faced login issues with Gmail, requiring a password change where a verification code was sent to my Google Voice phone number which I couldn't access. The Google Voice app on my phone displayed an error message. After determining my new email password, Google still prompted for ID verification through the code sent to my inaccessible Google Voice number. This has left me with two challenges: unable to access Gmail and unable to utilize Google Voice for calls or texts. Thank you, N. Whitney
Reported by GetHuman6851734 on Monday, November 29, 2021 4:19 AM
I seem to have forgotten my password and encountered difficulty trying to retrieve it due to changes in my email. Originally, my main email was '[redacted]', but it has since been switched to '[redacted]'. Although I received the password on my mobile through two-factor authentication, I was unable to access it via email because I was not aware of the email change. Upon noticing the switch, I received a too many failed attempts message from Google. This issue arose last Friday and has persisted till Monday. I urgently need to regain access to my Google account '[redacted]'. Kindly reach out to me at '[redacted]' as I am unable to sign in or recall the password.
Reported by GetHuman-seonheep on Monday, November 29, 2021 9:35 PM
The recent Android 11 update has caused an issue with my SD card not being accessible. Moreover, I am unable to retrieve my phone's backup from the Google Cloud due to a message stating that the restore tool is prohibited from accessing certain "sensitive features" of the backup. When attempting to import Vcard contacts to the contact list, I am prompted to grant permission for contacts to access my files and media, even though it already has full access according to the settings. This security concern affects all functionalities on my LG-K51 phone since the update. I am dissatisfied with this update and would prefer to revert to Android 10 to avoid these obstacles. The current state of Android 11 is problematic, and I believe Google needs to address these issues promptly.
Reported by GetHuman-micaheld on Tuesday, November 30, 2021 1:39 AM

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