sir i got redeem code in ** letters but google play redeem only **digits code

GetHuman3452696's customer service issue with Google Play from August 2019

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The issue in GetHuman3452696's own words
The problem: sir i got redeem code in ** letters but google play redeem only **digits code
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Customer service issue
Reported by GetHuman3452696
Aug 20th, 2019 - a mon ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 55074 others
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Timeline
GetHuman3452696 started working on this issue
Aug 20th 7:24am