GameStop Customer Service Issues

I preordered FIFA, and I'm disappointed because my fiancé was denied picking it up without me present, even though I was assured by a manager during the purchase that it would be allowed with the receipt. Due to my pregnancy and bed rest, I cannot personally go, which is frustrating. Last year, my fiancé was able to pick up a preorder without issues. As the manager is unavailable for discussion, I am left feeling upset and overlooked. I really wanted the game on the release day, but it seems unlikely now. Can I request a refund? This experience has made me reconsider doing future business with GameStop.

I need assistance with a recent purchase from Gamestop for my 12-year-old grandson. Over the years, he has made purchases at the store and was pleased with them. However, when I wanted to surprise him with a gift, I relied on the salesman's recommendation for a Nintendo Switch Lite, thinking it could connect to the TV. Unfortunately, it turned out to be the wrong item, and my grandson cannot use it. Despite explaining the situation to the store, they stated that all sales are final. I paid $[redacted].74 in cash and would like a refund due to the salesman's error. I feel disappointed and taken advantage of in this situation. I hope for a positive resolution and to make my grandson happy. You can reach me at [redacted]. Thank you for understanding my predicament.

Around September 15th, I redeemed two $25 Gamestop gift cards online for an Xbox gift card. I was supposed to receive an email with the code, but I never got it. Upon checking, the Gamestop cards show as used. I contacted the local Gamestop store, but they couldn't assist. I am seeking reimbursement to purchase in-store since my online experience has been troublesome. I REQUEST A REFUND FROM GAMESTOP.

I purchased a game for Xbox One yesterday, on the 29th, for $43. Unfortunately, it wasn't the right game for my son. I tried to return it with the receipt to get a refund, but the lady at the store said I could only get half of my money back because the game had been opened. I explained that it was already opened when I bought it, but she said this is their policy. This experience was frustrating as I've been a long-time customer at GameStop. I feel disappointed that this policy regarding new games isn't printed on the receipt. The game wasn't even used, but the employee, Meghan, still couldn't guarantee it to be new to someone else. I'm upset about only getting half the price back.

Recently, I bought a copy of Walking Dead Season 2 for PS4 from GameStop. After waiting two weeks to play, I encountered an issue where the system failed to recognize the disc. Despite trying various troubleshooting methods like cleaning the disc and rebooting the system, the problem persisted. Regrettably, I was unable to return the game as the employee did not provide a receipt. I spent $22 on this purchase and fear I may not be eligible for a refund. Is there any assistance available to address this situation?

I have been attempting to cancel my order for three Pokemon Sword and Shield Double Packs since September 26, but have not received any response to the emails I sent through Gamestop's Contact page. The order number is [redacted][redacted] as per my Paypal account. I am seeking to cancel the order due to a submission error that occurred when placing it. Despite receiving an error message indicating the order did not go through, a pending charge of $[redacted].17 appeared in my Paypal account. I have not received an invoice via email or seen the order in my Gamestop account history since September 26. I aim to cancel this order before November 15 to reorder correctly, ensuring I receive the items on time. I do not wish to be charged twice for the same order if it is still in Gamestop's system.

I was attempting to sell my Galaxy S8+ but faced difficulties transferring data to my old Samsung device. I informed the store clerk I couldn't proceed with the transaction, only to find out later that my phone was reset, causing me to lose vital information. I am seeking urgent assistance from a representative regarding this issue. Furthermore, I did not receive a receipt for the transaction. I am currently located on Platte Avenue in Colorado Springs, at store #[redacted].

I have four pending charges on my PayPal account for a purchase at GameStop that has not been processed for days. Dear Randhiswaran Ramiah, I authorized a payment of $45.98 USD to GameStop Corporation. The payment is pending until GameStop processes it. Any funds in my PayPal account will be used first before any other payment source is charged. For more details, I can log in to my PayPal account to review the transaction. The payment is for two Mighty Morphin Power Rangers Lightning Collection Goldar Figures, totaling $45.98 USD. The charge will show on my credit card statement as "PAYPAL *GAMESTOPCOR". If there are issues with the transaction, I have up to [redacted] days to open a dispute in the Resolution Center. For any questions, I can visit the PayPal Help Center. Thank you, Randhis Ramiah

Since September 26, I've been trying to cancel my order for three Pokemon Sword and Shield Double Packs, but I haven't received any response to the emails I sent through Gamestop's Contact page. The order number is [redacted][redacted]. The main issue is that after submitting the order, an error message appeared, but a pending charge of $[redacted].17 is showing up on my Paypal account. I never received an invoice via email or saw the order in my Gamestop account's Order History. I desperately need the $[redacted].17 canceled before November 15. I want to cancel the order so I can redo it correctly since the pending charge is still on my Paypal account. Paypal indicates that Gamestop is responsible for canceling the charge. I'm worried that my order may not be processed correctly for the November 15 release, as I didn't receive an email invoice despite the charge on Paypal. If Gamestop already has my order, I don't want to be charged twice when I redo it.

I recently visited the Statesville N.C. store on East Broad Street to buy a new game. Despite being told it was brand new, the game turned out to be used. When I raised the issue with the manager, Anna, she did not apologize for the inconvenience. Instead, she seemed disinterested and dismissive. Her attitude made me feel unwelcome as a loyal customer. I believe the store should prioritize customer service and address this issue promptly.

I am experiencing difficulty retrieving my rewards coupon on Power Up Rewards. Despite speaking with two Gamestop stores and customer service multiple times, I have encountered long waits. I am a Power Up Pro Rewards member and was unable to access the $25.00 coupon using my points. After opening a free Power Up Rewards account and receiving a confirmation number, I was informed that the points could be transferred to activate the coupon. Unfortunately, this has not been resolved. I have made significant purchases on PS4 VR and accessories recently. Losing my job after 26 years due to the hospital closing has made the $25.00 coupon essential. I hope to hear from you soon to address this issue.

I recently bought the new Destiny 2 Shadowkeep DLC from GameStop in Reynoldsburg, Ohio, on Monday. It's been three days and I still haven't been able to download it. I received a code upon purchase, but when I tried to enter it, it says the code is invalid. I reached out to the GameStop store where I made the purchase, but unfortunately, the male employee who closed the store tonight was rude, disrespectful, and unhelpful. Can anyone assist me with this issue? Being the founder of a [redacted]-member clan, it's crucial that I am able to access and play the new DLC. Thank you.

I purchased a microphone at the GameStop located at [redacted] Long Beach Blvd Lynwood, CA. I paid an extra $5 for a protection plan that included an exchange guarantee. However, when I tried to exchange the microphone, none of the nearby GameStop stores had it in stock. I was directed to a store 6 miles away, but upon arrival, an employee said they were holding the microphone for someone else. I expressed my frustration as I had come from another city specifically to make the exchange. Unfortunately, one of the employees laughed and made fun of me, which was very disrespectful. This happened at the branch located at [redacted] E Rosecrans Ave Ste 11 Compton, CA [redacted]. I hope the company can address this issue with their employees.

I recently purchased Call of Duty MW3 from Luke Games using my Discover card. The order was processed without a specified delivery date. However, as of today, October 6th, [redacted], I have yet to receive the game. I am eager to discuss this issue further and seek resolution. My frequent patronage to your company has never been met with such service discrepancies. Please address this promptly. Thank you. Terry B. Askin 605A-8th Avenue S.E.

I recently ordered an Xbox [redacted] Call of Duty MW3 from GameStop online. After a long wait, I received a Nintendo DS chip from Lukie Games in Florida instead. I did not get an invoice. How do I return this for a refund? Lukie Games is not related to GameStop; how did they send the wrong item? I kindly request a refund of $10.92 or the correct Xbox [redacted] CD to be sent to me instead. Best regards, Terry A. 605A-8th Avenue S.E. Barnesville, MN [redacted].

I have made several attempts to contact GameStop via email but have not received any responses. I have also spent countless hours on hold trying to resolve an issue with purchased DLC. Despite assurances from the manager, supervisor, and employees, the promised refund and complimentary DLC have not been provided. I am frustrated and seeking a resolution promptly. I am requesting the Shadow Keep digital code as promised, as well as a refund for the unpleasant experience. Thank you.

I recently contacted a local store to inquire about the availability of the game Trine 4. The store representative informed me that they did not carry the game and suggested I purchase it online. However, after checking other stores in the Mesa Gilbert area, I found that they did have the game in stock. I called the store back to address the discrepancy and was met with rudeness from the manager. Feeling dissatisfied with the service, I decided to visit Game Start on Stately Drive and Baseline Road in Mesa, Arizona, where I was able to purchase the game without any issues. The staff at Game Start were friendly and helpful, unlike my experience with the previous store manager. I believe the manager's behavior was unacceptable and warrants disciplinary action.

I tried to purchase a gift card online, using my debit card without success. After 3 attempts, I used my Capital One MasterCard, and the $10 payment went through, providing me with a confirmation code and sending an email. However, my Wells Fargo account shows all 3 initial attempts as pending transactions. When I tried to process the payment initially, a red bar appeared stating it was "declined" each time. I know there were funds available, so I tried again. I request that the 3 $10 charges be refunded to my Wells Fargo account, as the payment was successfully made using my Capital One MasterCard.

I purchased an iTunes gift card from GameStop, only to find out it had already been redeemed. After contacting iTunes, they blocked the card to prevent further use. They advised me to return to GameStop for a replacement card, but the manager, Rachel, refused, stating iTunes should reimburse me instead. After a call to iTunes confirmed GameStop's responsibility, I am left with a used card and no resolution. I spent $[redacted] and expect either a new iTunes card or a refund. Disappointed by the lack of assistance, I hope to resolve this without involving the Better Business Bureau.

I encountered an issue on the GameStop app while attempting to purchase The Outer Worlds disc for PS4 at the Greeneville, Tennessee store. After adding the item to my cart, inputting my information, and debit card details, I received an error message during checkout. Despite trying again, the transaction failed. Strangely, my bank account showed two charges for the game. When I contacted the store, they mentioned they had no record of a hold order and were out of stock for the game. Surprisingly, my card was charged twice with no confirmation or purchase indication on the app.