Identity theft, finally reached Experian, got a freeze on my credit, however couldn't l...

GetHuman-hrdtms's customer service issue with Experian from September 2019

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The issue in GetHuman-hrdtms's own words
Identity theft, finally reached Experian, got a freeze on my credit, however couldn't log in, I spoke to a Experian representative told me to wait ** hours because they tried too many times with me I waited, she said my password was reset with me but it's not working! resetting my password has not worked in * days I need to access my credit report see if anything has been changed on it so I can file a police report! I need another representative one preferably speaks English nothing personal, couldn't understand the last one and this is very frustrating I just want to get back into my account! Thank you
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Experian

Customer service issue
Reported by GetHuman-hrdtms
Sep 21st, 2019 - 23d ago
I have an issue with Experian too
Not resolved
Seen by 8 customers so far
Similar issue to 21586 others
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Timeline
GetHuman-hrdtms started working on this issue
Sep 21st 1:04pm