I created an account to freeze my credit. Recently, I logged in to unfreeze my credit...

GetHuman-hattgunn's customer service issue with Experian from September 2019

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The issue in GetHuman-hattgunn's own words
I created an account to freeze my credit. Recently, I logged in to unfreeze my credit temporarily. I tried to login since then to make sure my credit is again frozen. They have no record of me, not by soc. sec. number or birthdate so I can't even reset password or username. What is going in here? How can I login one day and the next, no record of me.
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Experian

Customer service issue
Reported by GetHuman-hattgunn
Sep 21st, 2019 - 23d ago
I have an issue with Experian too
Not resolved
Seen by 7 customers so far
Similar issue to 21585 others
0 customers following this
Timeline
GetHuman-hattgunn started working on this issue
Sep 21st 12:18pm
GetHuman-hattgunn indicated the issue is not fixed yet.
Sep 23rd 6:39pm
GetHuman-hattgunn indicated the issue is not fixed yet.
Sep 23rd 6:55pm
GetHuman-hattgunn indicated the issue is not fixed yet.
Sep 23rd 10:26pm
GetHuman-hattgunn indicated the issue is not fixed yet.
Sep 23rd 10:26pm
GetHuman-hattgunn indicated the issue is not fixed yet.
Sep 23rd 10:52pm