Hi, I called up a few months ago to cancel my phone contract, whilst on the phone the m...

GetHuman4797145's problème de service client avec EE de mai 2020

Aide sur mon problème EE
First: share to improve GetHuman4797145's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman4797145's own words
Hi, I called up a few months ago to cancel my phone contract, whilst on the phone the man asked me if he wanted to put in an automatic cancellation in January for my IPad so I didn’t have to phone up and I agreed. I just recently checked my ClearScore and it is saying I’m overdue on my bill, having looked on the site it still says I owe £*** for my iPad which should have been cancelled in January. I refuse to pay for this as I got it cancelled and I wasn’t informed that it hadn’t gone through. This is not my fault and I don’t see why I am now having to pay when the man on the phone said it would be automatically cancelled. Besides I don’t have any money in my account as I have lost my job due to the Coronavirus so I won’t be able to pay you back anyway

GetHuman4797145 did not yet indicate what EE should do to make this right.

How GetHuman4797145 fixed the problem

We are waiting for GetHuman4797145 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get EE's attention and get better help faster. Tap below to get started.
Vous avez également EE problèmes?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

EE

Problème de service client
Reported by GetHuman4797145
mai 9, 2020 - il y a 9 mois
Not resolved
Vu par 20 clients jusqu'à présent
Problème similaire à 587 autres
0 clients suivant ce
Items needed
Nom d'utilisateur
Mot de passe
Adresse e-mail sur le compte
Nom sur le compte
Numéro de téléphone sur le compte
Adresse sur le compte

Timeline

GetHuman4797145 a commencé à travailler sur ce problème
mai 9, 2020 2:19pm
GetHuman4797145 indique que le problème n'est pas encore résolu.
mai 9, 2020 6:26pm
GetHuman4797145 indique que le problème n'est pas encore résolu.
mai 9, 2020 6:44pm