I need to change the name of my bank account so payments can be made. My credit union w...

GetHuman3560096's customer service issue with Duke Energy (OH & KY) from September 2019

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The issue in GetHuman3560096's own words
pay my bill from the old account. ... I need to change the name of my bank account so payments can be made. My credit union was bought out by a different credit union. It is now Superior Credit Union
Call me but have to let it ring over ** times before I even hear the *st ring.
** *** years
Yes I tried to resolve it over the phone with Duke but they said to wait until they determined there was an issue.
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Duke Energy (OH & KY)

Customer service issue
Reported by GetHuman3560096
Sep 9th, 2019 - a mon ago
I have an issue with Duke Energy (OH & KY) too
Not resolved
Seen by 4 customers so far
Similar issue to 243 others
0 customers following this
Timeline
GetHuman3560096 started working on this issue
Sep 9th 6:16pm