I want you to tell me what to tell my sister-in-law to do about getting her Duke Energy...

GetHuman3080567's customer service issue with Duke Energy (OH & KY) from June 2019

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The issue in GetHuman3080567's own words
I want you to tell me what to tell my sister-in-law to do about getting her Duke Energy bill transferred to her address. You see, my brother, Charles Gibson, paid it for my sister-in-law by ACH out of his Columbus Metro Federal Credit Union account * ******. But now it has no money left in the account and she needs to have the bill sent to her. I believe it was $*** *or so on even billing. She is so in grief that she is not getting anything done such as her billing to be changed. *My brother's name was Charles Gibson and his checking was thru the Columbus Metro Federal Credit Union Acct. * *******The lady who deals with the death information there is EMILY (***) ***-**** (EXT.****)
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Duke Energy (OH & KY)

Customer service issue
Reported by GetHuman3080567
Jun 13th, 2019 - 3 mons ago
I have an issue with Duke Energy (OH & KY) too
Not resolved
Seen by 4 customers so far
Similar issue to 205 others
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Timeline
GetHuman3080567 started working on this issue
Jun 13th 2:44pm