I'm trying to get an extension to pay my bill with they will not reset my bill because...

GetHuman3050463's customer service issue with Duke Energy (OH & KY) from June 2019

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The issue in GetHuman3050463's own words
I'm trying to get an extension to pay my bill with they will not reset my bill because I default ID on a agreement once already I've been a customer for ** years whether I owe you $*** or $*,*** bill always gets paid and I can't seem to find anyone that's willing to work with me here I'm due to be turned off today
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Duke Energy (OH & KY)

Customer service issue
Reported by GetHuman3050463
Jun 7th, 2019 - 3 mons ago
I have an issue with Duke Energy (OH & KY) too
Not resolved
Seen by 8 customers so far
Similar issue to 201 others
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Timeline
GetHuman3050463 started working on this issue
Jun 7th 7:22pm