I do not know how else to contact duke energy aside from their customer service numbers...
GetHuman-fcsc_vol's customer service issue with Duke Energy (IN) from April 2019
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The issue in GetHuman-fcsc_vol's own words
I do not know how else to contact duke energy aside from their customer service numbers which are now CLOSED. I am OUTRAGED to say the least. I called about extending time on my bill, which is the first time I am doing so, and also had a question regarding a credit balance I have on my account. I got through to payment options and was on the phone with a customer service rep for less than * minutes before she transferred me to customer service which was NOT who I needed to speak with, AND THEY WERE CLOSED!!!!!!!! I then had to call back, go through the entire automated system again to get to payment options extension, ONLY TO FIND THAT THEY HAD CLOSED THEIR PHONE LINES AND NOW I CAN NO LONGER REACH ANYBODY. This is the worst customer service I have ever received from Duke, I am so furious about being basically hung up on and ignored, and now my bill payment will not have a chance to get it extended as it Friday and no longer business days. I hope I get a response from this but if not I will definitely be calling back on Monday.
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