I am not able to set up to see my monthly bill by email

GetHuman-gagneka's customer service issue with Duke Energy (IN) from April 2019

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The issue in GetHuman-gagneka's own words
The problem: I am not able to set up to see my monthly bill by email
GetHuman-gagneka did not yet indicate what Duke Energy (IN) should do to make this right.
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Duke Energy (IN)

Customer service issue
Reported by GetHuman-gagneka
Apr 18th, 2019 - 6 mons ago
I have an issue with Duke Energy (IN) too
Fixed
Seen by 4 customers so far
Similar issue to 275 others
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Items needed
PIN on Account
Account Holder Name
Numéro de téléphone
Email
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman-gagneka started working on this issue
Apr 18th 7:28pm
GetHuman-gagneka indicated the issue is not fixed yet.
Apr 19th 9:46pm