I called Direct TV’s loyalty division on ******** to complain about my monthly cost inc...

GetHuman-mfliss's problème de service client avec DirecTV de septembre 2019

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The issue in GetHuman-mfliss's own words
I called Direct TV’s loyalty division on ******** to complain about my monthly cost increasing by $**. I spoke with Basil - reviewed our package and specific channels. Basil reviewed the information and quoted a cost of $***mo. A few days ago, we lost our sports channels. I called the loyalty division (Albert) who said Basil misspoke about the Golf channel. He added the sports package back for the $** monthly agreed upon charge, but said he couldn’t add the Golf channel agreed to previously by Basil. I spent * hours on the phone with Direct on this issue. **We have compared packages and cost with Dish and will be moving our business from Direct after *** years. We will have a local Dish contact, more channels, stronger technology and lower cost. **A happy customer will tell one other person, an unhappy customer will tell twenty. I guess AT&T doesn’t understand that...

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DirecTV

Problème de service client
Reported by GetHuman-mfliss
sept. 17, 2019 - il y a un an
Not resolved
Vu par 9 clients jusqu'à présent
Problème similaire à 20022 autres
0 clients suivant ce

Timeline

GetHuman-mfliss a commencé à travailler sur ce problème
sept. 17, 2019 10:05pm
GetHuman-mfliss indique que le problème n'est pas encore résolu.
sept. 19, 2019 1:40pm