I called Direct TV’s loyalty division on ******** to complain about my monthly cost inc...

GetHuman-mfliss's problème de service client avec DirecTV de septembre 2019

Aide sur mon problème DirecTV
First: share to improve GetHuman-mfliss's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mfliss may need:
Numéro de téléphone du compte, adresse de facturation, code PIN ou mot de passe sur le compte et nom sur le compte
The issue in GetHuman-mfliss's own words
I called Direct TV’s loyalty division on ******** to complain about my monthly cost increasing by $**. I spoke with Basil - reviewed our package and specific channels. Basil reviewed the information and quoted a cost of $***mo. A few days ago, we lost our sports channels. I called the loyalty division (Albert) who said Basil misspoke about the Golf channel. He added the sports package back for the $** monthly agreed upon charge, but said he couldn’t add the Golf channel agreed to previously by Basil. I spent * hours on the phone with Direct on this issue. **We have compared packages and cost with Dish and will be moving our business from Direct after *** years. We will have a local Dish contact, more channels, stronger technology and lower cost. **A happy customer will tell one other person, an unhappy customer will tell twenty. I guess AT&T doesn’t understand that...

GetHuman-mfliss did not yet indicate what DirecTV should do to make this right.

How GetHuman-mfliss fixed the problem

We are waiting for GetHuman-mfliss to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Vous avez également DirecTV problèmes?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Problème de service client
Reported by GetHuman-mfliss
sept. 17, 2019 - il y a un an
Not resolved
Vu par 9 clients jusqu'à présent
Problème similaire à 20022 autres
0 clients suivant ce


GetHuman-mfliss a commencé à travailler sur ce problème
sept. 17, 2019 10:05pm
GetHuman-mfliss indique que le problème n'est pas encore résolu.
sept. 19, 2019 1:40pm