Lightning strike. You mailed new receiver. We have it properly hooked up and nothing is...

GetHuman-pmsofswf's customer service issue with DirecTV from July 2019

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The issue in GetHuman-pmsofswf's own words
Lightning strike. You mailed new receiver. We have it properly hooked up and nothing is coming up on the television screen. We have also replaced the splitter in efforts to trouble shoot. We do have another receiver in the home and it is working fine. The professionals have said in their opinion with all the troubleshooting we have done that the Directv line from outside may be the issue and that the dish is not properly grounded. I have been on the phone over the last * days with Directv and not having any luck
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DirecTV

Customer service issue
Reported by GetHuman-pmsofswf
Jul 12th, 2019 - 3 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 3 customers so far
Similar issue to 18145 others
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Timeline
GetHuman-pmsofswf started working on this issue
Jul 12th 3:31pm