We were told we had to get an upgraded system. So we complied. The changes are despic...

GetHuman3236423's customer service issue with DirecTV from July 2019

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The issue in GetHuman3236423's own words
We were told we had to get an upgraded system. So we complied. The changes are despicable!!!! The new remote doesn’t have the capabilities the old one had. The on-screen guide is a joke!!!! I am having such a frustrating time trying to read it I am ready to SCREAM. This has turned out to be a DOWNGRADE. Prices keep going up but quality of service has SUNKEN. I pay for Directv and feel I should be in control of my service and not be told I HAVE TO do anything if it is going to lessen my viewing experience. *Gayle and Kevin Mann
GetHuman3236423 did not yet indicate what DirecTV should do to make this right.
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DirecTV

Customer service issue
Reported by GetHuman3236423
Jul 12th, 2019 - 3 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 14 customers so far
Similar issue to 18140 others
0 customers following this
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Timeline
GetHuman3236423 started working on this issue
Jul 12th 2:48pm
GetHuman3236423 indicated the issue is not fixed yet.
Jul 13th 1:23pm
GetHuman3236423 indicated the issue is not fixed yet.
Jul 13th 1:29pm
GetHuman3236423 indicated the issue is not fixed yet.
Jul 13th 1:30pm
GetHuman3236423 indicated the issue is not fixed yet.
Jul 13th 7:46pm
GetHuman3236423 indicated the issue is not fixed yet.
Jul 13th 8:30pm
GetHuman3236423 indicated the issue is not fixed yet.
Jul 14th 7:32pm
GetHuman3236423 indicated the issue is not fixed yet.
Jul 14th 7:43pm