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The issue in GetHuman3236423's own words
We were told we had to get an upgraded system. So we complied. The changes are despicable!!!! The new remote doesn’t have the capabilities the old one had. The on-screen guide is a joke!!!! I am having such a frustrating time trying to read it I am ready to SCREAM. This has turned out to be a DOWNGRADE. Prices keep going up but quality of service has SUNKEN. I pay for Directv and feel I should be in control of my service and not be told I HAVE TO do anything if it is going to lessen my viewing experience. *Gayle and Kevin Mann
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