The confirmation for my service cancellation is R**-******************. I was told that...

GetHuman-cackerma's customer service issue with DirecTV from May 2019

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The issue in GetHuman-cackerma's own words
The confirmation for my service cancellation is R**-******************. I was told that I would receive an email at *****@***.com with the directions to return my equipment. I was also told that they needed to be returned within ** days. I wish to comply, however I have not received any instructions. Is it possible that because of the age of the equipment you do not want it back? Thank you for your help
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Customer service issue
Reported by GetHuman-cackerma
May 15th, 2019 - 5 mons ago
I have an issue with DirecTV too
Seen by 2 customers so far
Similar issue to 16725 others
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GetHuman-cackerma started working on this issue
May 15th 5:12pm
GetHuman-cackerma confirmed the issue is fixed. Hooray!
May 15th 5:51pm