Not resolved - had to call Directv directly

GetHuman-riffmast's customer service issue with DirecTV from April 2019

Help with my DirecTV issue
The issue in GetHuman-riffmast's own words
The problem: Not resolved - had to call Directv directly
GetHuman-riffmast did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-riffmast fixed the problem
If you ever want to renew your promotions for DirecTV you need to ask for the loyalty department. Don't talk to the first operator because they cannot help you and try to say they can't renew it because it doesn't show up on their computer screen.
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DirecTV

Customer service issue
Reported by GetHuman-riffmast
Apr 17th, 2019 - 7 mos ago
I have an issue with DirecTV too
Fixed
GetHuman-riffmast shared how to fix
Seen by 8 customers so far
Similar issue to 15920 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman-riffmast started working on this issue
Apr 17th 12:52am
GetHuman-riffmast confirmed the issue is fixed. Hooray!
Apr 17th 9:21am