Our Genie Mini is not connecting and says the server cannot be detected. We have tried...

GetHuman2186125's customer service issue with DirecTV from February 2019

12 views
 | 
13546 similar
 | 
0 following
Help with my DirecTV issue
How did GetHuman2186125 do it?
Waiting to hear how GetHuman2186125 fixed the problem to share with other customers.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman2186125's own words
Our Genie Mini is not connecting and says the server cannot be detected. We have tried checking the connections, resetting the mini, resetting both the mini and DVR, as well as ran a system test and the problem is not fixed.
GetHuman2186125 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman2186125 fixed the problem
We are waiting for GetHuman2186125 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common DirecTV customer problems.
How do I cancel my DirecTV account?How do I detect if there is a service outage on DirecTV?How do I fix my DirecTV download and buffering problems?How do I pay or dispute my DirecTV bill?
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
Pour de meilleurs résultats, écrivez au moins 100 caractères
Cette adresse e-mail n'est pas valide
Follow this issue
See how GetHuman2186125 fixes it.
Cette adresse e-mail n'est pas valide

DirecTV

Customer service issue
Reported by GetHuman2186125
Feb 11th, 2019 - 8 mons ago
I have an issue with DirecTV too
Fixed
Seen by 12 customers so far
Similar issue to 13546 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman2186125 started working on this issue
Feb 11th 11:11pm
GetHuman2186125 confirmed the issue is fixed. Hooray!
Feb 11th 11:11pm