On ******* I cancelled Directv. It took over ** days to receive boxes to return equipm...

GetHuman939799's customer service issue with DirecTV from August 2018

Help with my DirecTV issue
The issue in GetHuman939799's own words
On ******* I cancelled Directv. It took over ** days to receive boxes to return equipment. Letter was sent to me stating equipment must be returned in ** days or pay a penalty. I returned equipment on ******* as I was out of town and could not arrange any sooner. Now you have charged me penalty fee of $***.**. Does not seem appropriate as you took ** of my ** days to get the box to me in the first place. How can this be remedied? Also, where is my credit for the time you bill in advance and I do not actually receive because service was cancelled...from **** to *******?
GetHuman939799 did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman939799 fixed the problem
Not sure what happened. Today i got a call from DirectTV asking if I had returned the equipment. I went thru my whole story and the lady said fine. We will mark your account as the items have been returned. Not usre if they will continue to hassel me but I am not planning on paying for the items.
Please help with my DirecTV issue
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DirecTV

Customer service issue
Reported by GetHuman939799
Aug 1st, 2018 - a yr ago
I have an issue with DirecTV too
Fixed
GetHuman939799 shared how to fix
Seen by 19 customers so far
Similar issue to 4122 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman939799 started working on this issue
Aug 1st, 2018 7:57pm
GetHuman939799 indicated the issue is not fixed yet.
Aug 1st, 2018 10:49pm
GetHuman939799 indicated the issue is not fixed yet.
Aug 1st, 2018 11:40pm
GetHuman939799 confirmed the issue is fixed. Hooray!
Aug 3rd, 2018 12:50am
GetHuman939799 confirmed the issue is fixed. Hooray!
Aug 5th, 2018 4:35am