Delta Airlines Customer Service Issues

Our family had reservations on Delta Flight [redacted] from JFK to Prague on July 6th, Saturday. Despite multiple delays, we received little information. The flight is now showing as canceled online, with instructions to be at the gate at 6 PM on July 7th. We were not provided accommodation or food during this time. With limited English skills, a kind gentleman helped us obtain a breakfast voucher. The airline staff offered minimal assistance and no guidance on compensation for the nearly 24-hour delay on the international flight. As a result, my son will miss a crucial university interview. We seek compensation for the lost time and inconvenience, in addition to assistance in explaining the situation to the university. We also request confirmation of the rescheduled flight details. Due to our situation at the airport, a family member in NY is writing on our behalf using the name CUHANIC for the reservation that includes four of us. An email address will be provided for communication.

I am reaching out about case number [redacted]4 concerning missing items from my checked bag on a recent Delta flight. I am eager to discuss this matter with a representative over the phone rather than through emails. I am particularly concerned about the status of the case and the possibility of recovering my prescription eyeglasses. Additionally, I would appreciate it if you could provide me with the contact information for the lost and found departments at the Detroit and Atlanta airports. Thank you. - Cheryl.

Subject: Urgent Flight Change Request for Daughter's Return from Germany Good morning, I am facing a significant issue as my child is currently in Germany on an internship with Portland State University for teaching. Unfortunately, due to a family emergency, she needs to return home earlier than the originally scheduled date of August 14th. I have been struggling to arrange an earlier flight with the agency involved and the customer service representatives, despite having only $[redacted] available to change her flight to August 1st. Her father, who is currently in Afghanistan with NMCB 40, is unreachable, making it impossible to request additional funds from him. I am trying to gather more money to ensure she can come back in time to visit her hospitalized grandfather. I am aware of the complexities of flight changes but I am simply seeking assistance in this urgent matter. If there is any way to facilitate an earlier return for her, I would greatly appreciate it. I can be reached at [redacted]. Unfortunately, she does not have a phone in Germany. Flight Information: Passenger: Madison Rose Boulais Route: STR-LAX Flight Numbers: KL1870, DL0079 Reservation Code: HVVPNU Provider: Student Universe Reservation Code: WAMJVY Passenger's Name: Patience Boulais Thank you for your understanding and assistance. Warm regards, [Initials] B.

On July 10, [redacted], I traveled from TPA to BDL with a layover in ATL under my husband's Sky Miles account. Upon arriving at the hotel, I found my ResMed CPAP machine damaged and unable to turn on. I informed my doctor immediately. Unfortunately, I have been unsuccessful in reaching a live person at any of the ten Delta phone numbers I have tried. Despite leaving my number for a callback, I have not received any response after a week. Following my doctor's advice, I contacted my local DME supplier who directed me to seek reimbursement from Delta since the damage occurred during my journey. This process has been frustrating and time-consuming. Today, I have been on hold with Delta customer service since 9 am, and as of now (12:37 pm), I have not been able to speak to a representative. I would appreciate the opportunity to discuss reimbursement for the repair of my CPAP machine with Delta.

Dear AIG Travel Insurance Claims Department, I am in need of a form from Delta confirming that our flight on June 8, [redacted], was delayed due to the closure of Atlanta Airport because of a severe thunderstorm. Consequently, we missed our connecting flight to the Celebrity Equinox cruise. Could you please assist me by sending the form to [redacted] using Adobe Acrobat? My husband, Bobby R., and I, Freda R., were passengers on flight [redacted] from TYS Knoxville to Fort Lauderdale FLL with a stop in Atlanta. Our confirmation number for the flight was HLIZMX. AIG Travel Guard requires this documentation before we can receive our refund. Your help in this matter would be greatly appreciated. Thank you.

While traveling through Atlanta on my way to Madison, I encountered significant difficulties with rebooking my flight. The customer service desks had extremely long queues of over 4 hours, and the estimated wait time on the phone was an astonishing 40 hours. Despite trying for over 4 hours, I was unable to reach a customer service representative. This led to me missing my grandfather's funeral, upsetting my plans. Facing the prospect of arriving in Madison just 12 hours before my return flight, which was impractical given the circumstances, I opted to return home on a later flight. The entire experience was frustrating, and the lack of assistance was disheartening.

After volunteering to check my carry-on at the airport agent's request, my bag went missing. It wasn't loaded onto the plane in Detroit and didn't arrive in Palm Beach, Florida. When I went to the lost baggage claim area for help, I had to wait for 40 minutes in an empty office until Samantha finally came to assist me. Despite being assured my bag would arrive at 5:30pm, I called customer service at 8:00pm and after being on hold for over an hour, no one answered. The lack of communication and customer service throughout this ordeal has been extremely disappointing. I've spent our first vacation day trying to locate my missing bag, with no success. I urge the company to improve its customer service and communication for future incidents.

Hello, I am reaching out regarding my daughter, Mary Stevenson, who traveled from Columbus, Ohio on July 19, [redacted]. Flight #[redacted] to Detroit, MI and then flight #[redacted] to Rome were both delayed, causing her to arrive in Rome on July 20. Unfortunately, her baggage did not make it, and she is currently without her belongings in Italy. She reported the missing baggage at the Rome airport on July 22. She can be contacted at [redacted]. She is currently staying at Antica Fattoria La Parrina in Albinia, Italy. For any further assistance, please contact me at [redacted]. I believe she should be provided with appropriate support, as she is in a remote area with limited facilities. Her return flight is scheduled for July 30, [redacted], on flight #[redacted] from Rome to Detroit at 11:15 a.m. Thank you. Rosa Mari Stevenson.

Yesterday, on Monday, July 22, I traveled from O'Hare airport in Chicago, with a connection in Detroit, MI, to Orlando, FL, which is an hour and a half away from my home. Unfortunately, my luggage did not arrive with me. I promptly filed a delayed baggage claim with the Delta Baggage office, and they informed me that my suitcase remained in Detroit. They assured me it would be delivered today. Surprisingly, I received notifications from Disney's All Star Sports Resort stating that my luggage was at their front desk, a place I have never been. Despite my efforts to reach Delta multiple times today, I have been unsuccessful in speaking with them, waiting on hold for more than 30 minutes each time. I urgently need my luggage as it contains important items. Furthermore, I am unsure how to proceed with getting a refund for the checked bag fee. My File Reference # is MCODL64353. Contact information: Laura J. [redacted] N. 3rd Street Flagler Beach, FL [redacted] [redacted]

Booking No. HQJTJ3 My three children traveled from SFO to Vancouver on July 23. The flight from SFO was delayed, causing them to miss their connecting flight from Seattle to Vancouver. Despite landing in Seattle at 11:15 PM, they were informed that they had missed their connection. The airport staff provided them with a hotel voucher for Country Inn, but upon reaching the hotel, they were told it was fully booked. Returning to the airport for assistance, they found all counters closed. It is currently 3:12 AM, and after contacting customer service multiple times with Colleen, Eric, Jake, and, most recently, Jemmy from Florida, there has been no resolution. The situation is stressful, and my children are currently outside Seattle-Tacoma International Airport.

I am scheduled to fly on August 19, [redacted], from Minneapolis to Budapest. My name on my passport is Annelee Elizabeth Woodstrom, and I need to ensure that my flight ticket has the same spelling. I will be 93 and traveling with my granddaughter to join the Grand European Viking Cruise. I want to make sure everything is correct to avoid any issues at the airport. Due to being handicapped, I will require a wheelchair during flight changes. Please confirm that everything is in order. This will be my at least 8th Delta flight since [redacted]. Thank you, Annelee Woodstrom. You can reach me at [redacted] or email me at [redacted] as I am hard of hearing. I am also an author of 3 books, visit my website anneleewoodstrom.com under author, teacher. Thank you.

I am an Iranian filmmaker based in Tehran, thrilled to share that my short film will be screened at the Mill Valley Film Festival [redacted]. Although getting a visa was challenging, the cost of flights from Tehran to San Francisco poses a significant financial hurdle that I am struggling to overcome. Seeking help, I approached various airlines in Tehran for a ticket discount, but unfortunately, my requests were denied, and the total round trip cost of $1,[redacted] remains unattainable for me. Given the current economic sanctions affecting Iranians, this amount is particularly burdensome. I kindly ask for assistance in securing the flight tickets to attend my film screening. In return, I am willing to display your airline company logo as a sponsor in my film, acknowledging your support. Thank you for considering my request. Warm regards, Maryam (Neda) Khanifar

I am sharing my frustrating experience with a flight delay on Monday, 7/30/19 on flight #DL1766 due to mechanical issues that caused a delay in both SLC and arriving late in DFW. Missing the final leg of my journey led to being stranded overnight. When I contacted customer support, I was advised to call back once I returned home for assistance. As it was after midnight, and no flights were available until the next day, I had to cover the costs for my hotel, meals, and the next flight segment myself. This experience was unpleasant, especially the lack of empathy and assistance from the representative on the phone at such a late hour. Despite being a frequent flyer who often recommends Delta, this incident has left me disappointed in the customer service provided. I am hoping Delta will address my expenses and make this situation right.

I have a concern regarding my upcoming flight from Delhi to Austin booked through Makemytrip. My booking reference is VFYDVI. The journey involves two layovers, one in Rome and the other in Atlanta. I am an Indian passport holder and need to collect my luggage and go through immigration during the 1 hour and 36 minute layover in Atlanta. I was unaware that immigration would take place at the layover airport before booking. Given the tight timeframe, I am worried I may not have enough time to complete these steps. As a first-time traveler to the US, I would appreciate advice on what to do if I miss my connecting flight from Atlanta to Austin. Any assistance on this matter would be greatly appreciated.

Hello, I will be traveling on August 6th as a student from New Delhi, India to Dallas, USA. My journey includes a connecting flight from Seoul-Incheon, South Korea, operated by Korean Air on a Delta flight booked through MakemyTrip. I was informed by MakemyTrip that students can have 3 checked bags, but I cannot find this information on my itinerary or on the airline's website. Please confirm if I can have 3 checked bags, as this would greatly benefit me as a student. I will need this confirmation for check-in on August 6th. Here are my flight details: - Delhi, India (DEL) to Seoul-Incheon, South Korea (ICN) on DL [redacted] - Seoul-Incheon, South Korea (ICN) to Dallas-Fort Worth, TX (DFW) on DL [redacted] I will be attending the University of Texas at Dallas, and having an extra checked bag would be very helpful. Thank you, Kartik S.

I had an issue with not being allowed to board a flight because I only had an old Philippine passport. I believed that was sufficient for my travel needs. However, according to the Embassy of the Philippines, former citizens entering the country under the "Balikbayan Privilege Program" must provide original proof of former Philippine citizenship, such as an old Philippine passport, a birth certificate, or foreign naturalization papers indicating Philippine nationality. These guidelines are in line with Timatic guidelines from IATA and ICAO standards for all airlines. It's essential for all former Philippine citizens to have the correct documentation when traveling to avoid any unnecessary inconvenience. Thank you for your attention to this matter.

Yesterday afternoon at the Atlanta airport, my daughter accidentally left her backpack near the bag check area during our flight with Delta. Our flight, AM5338 from Guadalajara to San Francisco with a layover in Atlanta, led to flight DL3031 to San Francisco. The backpack is sky blue with unicorn drawings and contains important prescription medication and personal items. Your prompt attention and response are greatly appreciated.

I recently flew back to Atlanta, GA (ATL) from Kabul, Afghanistan, via Dubai on a flight, arriving on 31st of July in Atlanta, GA (ATL). My luggage, tagged AF929002 and checked through to my final destination, seems to have been misplaced, possibly in Dubai. I reported the issue at the lost luggage counter in Atlanta, GA and was promised contact within 24 hours, but after 10 days, there have been no updates despite multiple conversations with Delta representatives. I am disappointed with the lack of professionalism and am hoping for a resolution soon. If my bag is not found and reported missing permanently, I believe I should be compensated. You can reach me at [redacted] for any updates. Thank you. Regards, Mariam

Dear Sir, I have been attempting to reach a Delta representative for the past few days without success. My flight from Washington to New York on August 11 was canceled due to a storm, and I needed to stay in a hotel overnight. To claim reimbursement from my travel insurance, I require a statement from Delta confirming that the flight was canceled because of severe weather conditions in New York City on July 11. My Delta locator number is GRKVC7. Thank you for your assistance. Sincerely, Eliana Peloggia

Hello, I am looking for information regarding the vet certificates required for traveling to Munich, Germany with two dogs. My husband and I have tickets for the 22nd of this month, and our dogs weigh 9.8lbs and 19.2lbs. They have certificates from the Department of the Army dated 22 February [redacted]; are these still valid or do we need to obtain updated ones? I would appreciate any information you can provide to help us prepare for our trip. Thank you in advance. Best, V. Maxfield