Poor Customer Service: Called dish today to talk with customer service regarding our di...

GetHuman6112870's problème de service client avec DISH de mai 2021

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The issue in GetHuman6112870's own words
Poor Customer Service: Called dish today to talk with customer service regarding our dish service. Our contract is up *********. I wanted to clarify our new monthly rate and the first person I spoke with was not friendly and seemed impatient. She quoted me a rate of $***.***month for what we have, which we have only been paying $**.***month. Boy what a surprise that was. Then I asked if there was a better rate. She said she would have to transfer me to someone else. When I spoke to that lady, she said that rate given was incorrect and it would go up to $****month!! I find this totally unacceptable. I asked if that was the final monthly cost and she said she could not do anything for us. I understand customers are dropping Dish due to streaming services and other options available. I just assumed since we have been customers for *** years we would be considered a valued customer. I am really unsure at this point if we will keep Dish. We do like the service offered but this is quite an increase.**Thank you for your time to read this.**Steve & Joyce Lundquist***** Spring Mill Ct*Varna IL ******(***) ***-****

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DISH

Problème de service client
Reported by GetHuman6112870
mai 26, 2021 - il y a 4 mois
Not resolved
Vu par 10 clients jusqu'à présent
Problème similaire à 1846 autres
0 clients suivant ce

Timeline

GetHuman6112870 a commencé à travailler sur ce problème
mai 26 2:02am