I was in the Cox Store at *** N. Rancho Las Vegas, NV on Monday, September **th. **My...

GetHuman3613067's customer service issue with Cox Communications from September 2019

Help with my Cox Communications issue
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Account name, Account email, Account number, Account PIN, Account phone number, and Account service address
The issue in GetHuman3613067's own words
Get a Cox Cable Technician to come to my Apartment *** to repair the Cable Cord to the Wall. But I don't my have my new iphone until Monday, September **rd. I need someone to Contact the Office Staff at **** Fremont Street notifying them when a Cox Technician come to my Apartment for repair. ... I was in the Cox Store at *** N. Rancho Las Vegas, NV on Monday, September **th. **My name is Peggy Lee, Cell * is ***-***-****, PIN **** and Service Address is **** Fremont Street Apt ***.**On I received a Cox Cable Mini Box to receive Cable TV and a Internet Modem to connect to my HP Desktop. **I setup my Mini Box to the Cable in the Wall according to instructions. However, received an Error Message on my HDTV Screen. **I called Cox Tech Support Monday Evening and was told that the Cable Signal was going out to my Apartment. I did not use the Cable Splitter when I connect my Mini Box. **So next I tried connecting my Internet Modem to the Cable in the Wall and I received Error Message ***. **I realized it is not the Cox Cable Mini Box or Modem but the Cable in the Wall of my Studio Apartment. I was told the previous Tenant had Cox Cable TV Service. But my Apartment *** was remodeled before I moved in. **In addition, the Apartment Building Office is the subscriber to the Cox Cable TV Service for this address. **Can I get a Service Technician to repair the Cable from the Wall? **I had my iphone stolen and my new cell arrives by Monday, September **rd. So I can't receive call until my new Cell are arrives. **I forgot my Email password and need my Cell to receive text messages to reset my password. I can't retrieve my Email messages because I set up my Email account to only respond to my Cell * for Text messages. **Could someone contact the Office Personell at **** Fremont Street by Telephone with information when the Cox Technician can repair my Cable Cord to the Wall in Apartment ***?**Thank you for your help.
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Cox Communications

Customer service issue
Reported by GetHuman3613067
Sep 19th, 2019 - a mon ago
I have an issue with Cox Communications too
Not resolved
Seen by 3 customers so far
Similar issue to 1548 others
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GetHuman3613067 started working on this issue
Sep 19th 12:47am
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Sep 25th 9:29am