My husband, Benson Manlove, and I had Cox services for while and all seem to go well un...
GetHuman3021018's problème de service client avec Cox Communications de juin 2019
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The issue in GetHuman3021018's own words
My husband, Benson Manlove, and I had Cox services for while and all seem to go well until my husband died last year. Since December ****, I have been trying to have his name removed from the account and put my name on the account alone. As a new widow I have worked with many companies and have been successful making this change – not Cox. The main issue is that I now I seem to have two active accounts which I discovered and pointed out in a conversation with a Cox rep. The first account (***-****-*********) is still in my husband’s name- I get emails that read “Hi Benson”. This account even includes an address we had ** years ago. However, information from this account is still being sent to my personal email (*****@***.com). An email was sent to Benson recently stating that the bill was ready for $**.**. I immediately paid the bill because my job depends on having the Internet.**Instead of adding my name to the existing account and removing my husband’s name, a new account was opened ((***-****-*********), I believe at the Cox Store in the Tempe Marketplace with Danie. While this may be a company policy, no one explained this to me. I received emails regarding the approval of a new account, which I thought was odd. I am traveling a great deal this time of the year. After a week in Indiana, I came home to find that my Cox services did not work. My TV and Internet service read that I needed to activate the services. This was a surprise and I was in panic mode since I need the Internet because I teach students online for two universities. I immediately called the number given for activation only to be told by the Cox rep she could not activate the services because she was only in IT and I would have to call to speak to the loyalty staff the next day- where is loyalty to customers. I called the next morning and got my services activated just in time for my student’s online doctoral defense. What I did not know was that my landline service was not activated. I only found this out when I son called my cell phone saying there was a message on my home phone announcing the number was no longer in service. When I called Cox about my landline, I found that a different home phone number had been added that I had never heard of or asked to approve. I do not even know or have any information about the new phone number. I certainly would not have approved a phone number change since many people, especially older relatives, always use this number instead of my cell phone number. To complicate the situation further, I just received a new email on my account (***-****-**********) with a bill of $***.**. I am confused and very frustrated!
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