Payment arrangement issues caused from a system glitch.

GetHuman-keondres's problème de service client avec Cox Communications de avril 2019

9 vues | 1050 similaire | 0 suivant
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The issue in GetHuman-keondres's own words
I was just trying to set a payment arrangement as usual of every month. ... On Sunday, April **th, I spoke to a Cox customer support rep online to schedule an payment arrangement for the **nd that was a promise to pay. I was told then that the request went through and everything was fine, however come the **th at around **pm, the services was disconnected, with the request apparently not going though due to a system glitch. **On the morning of the **th, I've called customer support to set it straight, made a new payment arrangement for the **th for it to automatically take it out the card, and was told there wouldn't be any reactivation fees due to the system glitch. **Now come the **th, the payment didn't went through, * activation fees went through irregardless, and and a returned payment fee of $**, that came from the second payment arrangement having a error to it and using a incorrect card number to it**Now I'm trying to get through the chat support for * hours now, and can't get an single person, and at my wits end to getting an rep to resolve this before the morning.
This entire issue stem from a system glitch, which I think is unfair and unjust to charge and inconvenience an customer over, and only worsen from a poor service rep on the phone.
I just want the added fees dropped and the payment arrangement to go through.
I've been paying on time for a solid * to * years straight, and I will hate to have to take my service elsewhere for a better experience.
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Cox Communications

Cox Contour and internet and phone bundle
Problème de service client
Reported by GetHuman-keondres
avr. 19, 2019 - il y a 2 ans
Fixed
Vu par 9 clients jusqu'à présent
Problème similaire à 1050 autres
0 clients suivant ce
Items needed
Nom du compte
Compte email
Numéro de compte
NIP du compte
Numéro de téléphone du compte
Adresse du service de compte

Timeline

GetHuman-keondres a commencé à travailler sur ce problème
avr. 19, 2019 6:46am
GetHuman-keondres indique que le problème n'est pas encore résolu.
avr. 19, 2019 6:47am