Again? Seriously?

GetHuman-terryvai's problème de service client avec Cox Communications de janvier 2019

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The issue in GetHuman-terryvai's own words
Pay my monthly ... ********** Chatted with Jhon A about Cox not receiving my payment (AGAIN). I received email saying it was not received yet. I also called and spoke with Anthony (in Collections) and he confirmed no receipt yet. He seemed to want to blame it on “the mail.” I mailed it on January **,**** at a local USPS drop box. It should not take ** days or longer for your Receivable Dept. to receive this.*This happened in November **** too. At the time Cox had my payment in their possession (according to my bank) even though nobody could confirm this when I called in daily to check on it. I mail all my bills on time and Cox is the only one who seems to have issues receiving and processing them. It seems like this creates more work and headaches than is necessary. One occurrence is bad enough but two within a month- unacceptable.*I would like someone at Cox to look into this matter and find out what is happening. It worked fine for many-many years until recently so something must have happened to change this process.
Cox's non-receipt of my payment (by check by mail) is causing undue frustration.
I want a manager or supervisor to look into why this is suddenly happening & repeating.
I'm on time paying my bills and have been with Cox for many years.
No- because I know this process CAN work. Something is amiss.
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Cox Communications

Cox Accounts Receivable Dept (Billing)
Problème de service client
Reported by GetHuman-terryvai
janv. 20, 2019 - il y a 2 ans
Fixed
Vu par 23 clients jusqu'à présent
Problème similaire à 716 autres
0 clients suivant ce
Items needed
Nom du compte
Compte email
Numéro de compte
NIP du compte
Numéro de téléphone du compte
Adresse du service de compte

Timeline

GetHuman-terryvai a commencé à travailler sur ce problème
janv. 20, 2019 7:54pm
GetHuman-terryvai indique que le problème n'est pas encore résolu.
janv. 20, 2019 7:56pm