Comenity Bank Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Comenity Bank customer service, archive #3. It includes a selection of 20 issue(s) reported December 30, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been receiving numerous phone calls about a canceled Pier One credit card that I previously held. Given the volume of calls, I am unsure about their legitimacy. This credit card was closed because another card handled by my bank had fraudulent activity. I am uncertain if there is still a balance remaining on the Pier One card. The person I spoke to on the phone provided a different address and email associated with the canceled card, which did not match my current information. I am hesitant about the existence of any outstanding balance on the closed card; my understanding was that it had a zero balance when closed.
Reported by GetHuman-jbudzee on Ahad, 30 Disember 2018 pukul 14.40
I am disappointed to share that I have been permanently removed from the Victoria's Secret rewards program due to what was termed as "continued apparent abuse." Despite my sincere efforts to explain my situation in detail to Comenity, which included sharing my health challenges that necessitated multiple returns/exchanges, I have not received a satisfactory response. As a loyal customer for over a decade, I am heartbroken by the lack of empathy and understanding shown towards my individual circumstances, especially regarding my fluctuating weight due to health issues and a recent hysterectomy. I have provided extensive medical documentation to support my case but feel overwhelmed by the lack of clarity on their requirements. I made a humble request for reinstatement for items I genuinely need and have not received a response. I am hopeful that someone can assist me in resolving this situation, as I value my relationship with Victoria's Secret. I appreciate any guidance or support that can be offered. Thank you for your attention to this matter. Warm regards, Jill U.
Reported by GetHuman-jillungr on Selasa, 1 Januari 2019 pukul 01.10
Dear Comenity, I wanted to address some issues I have encountered recently due to community disasters in my county. Firstly, I made a $70 payment to Pier 1 earlier, but I faced difficulty applying payments to other branches of the conglomerate, which poses an inconvenience. The ongoing mail fraud issue has made communication challenging, especially during Fashion Month, impacting designers, sewing houses, and workers, which is distressing for me. Secondly, while making a transaction, the cashier could not provide my minimum payment information. I now have to carefully monitor my payments after discovering discrepancies in my Victoria's Secret account, with allegations of fraudulent charges. This has caused concern over my financial security and privacy. Furthermore, I encountered rudeness from Indian Credit One representatives despite being a loyal customer. I value the cultural connections within my community, like supporting Gogi's Indian restaurant in Chico. Payment disruptions from financial hackers have added to the complexity of managing my accounts. Lastly, although I adore ASHRO, postal disruptions have been problematic. I made a cash payment to the AME Church and plan to meet the required amount gradually. Despite these challenges, I am committed to fulfilling my financial obligations and maintaining a positive outlook. Thank you for your attention, I will proceed with my payment. Sincerely, Liz T
Reported by GetHuman-lizmaint on Sabtu, 2 Februari 2019 pukul 20.45
Hello, I recently received a bill from Jessica London, a store under Comenity Bank, stating that I owe $[redacted].86. This is impossible as I paid off this account in December of [redacted]. I received a statement from Jessica London thanking me for paying off the account, followed by a payment reminder email. After contacting Jodi via email, she confirmed I had a zero balance and was unsure about the discrepancy. Now, I've received a statement claiming I owe the amount mentioned. I am puzzled as I settled this account and discarded the credit card long ago. I am eager to resolve this issue before considering filing an identity fraud complaint with the FTC and the FBI. Kindly reach out to me via email using the address below. Thank you, Susan C.
Reported by GetHuman2172164 on Sabtu, 9 Februari 2019 pukul 22.09
Dear Haband Customer Service, I wanted to bring to your attention an issue I encountered recently with a payment I made to your company. In September, I sent $[redacted].72 through Zella from my Bank of America checking account, thinking it was similar to Bill Pay. However, I was notified that the payment was rejected. When I contacted customer service, the representative I spoke with was extremely rude, which was quite unsettling for me, especially considering my background as a retired police detective. Due to this negative experience, I decided to close my account with Haband. I promptly made the payment of $[redacted].72 through Bill Pay on August 7 to settle the amount owed. However, upon checking my credit report, I noticed a significant drop from over [redacted] to now in the 600s. This appears to be a result of late payment charges, despite me never being late with my bills before. I believe there was a misunderstanding regarding the payment through Zella, leading to these unjust charges. I kindly request that the late fees be reversed and a correction be submitted to the credit reporting agencies to rectify this error. I hope we can resolve this matter amicably, as I would like to continue being a loyal customer of Haband. Please reach out to me at your earliest convenience either via email or at [redacted] with an update on this issue. Thank you for your attention and understanding. Sincerely, Doug Bolton
Reported by GetHuman-dougbolt on Rabu, 13 Februari 2019 pukul 16.28
In December, I unfortunately opened a Victoria's Secret credit card, which turned out to be a mistake. The person who assisted me entered the wrong address on the application without my knowledge. I recently received a call inquiring about a missed payment, stating that I had not received any statements or the credit card. Upon checking, the address on file was in St. Louis, although I have never lived there. Despite explaining the situation and requesting a statement, I was lectured about late charges, which I find unfair as I never received any statements. Despite being informed that a statement was supposedly sent on February 9th and delivered on a Sunday, I find this hard to believe as mail is not typically delivered on Sundays. Today, when contacted again, I was asked to make a payment without an account number, which I am not comfortable with. All I am asking for is a statement to be sent to me. I strongly oppose the late fees I have incurred due to not receiving any statements. It is unreasonable to expect payment without providing a statement. I have decided not to engage with Comenity Bank in the future, and I insist on receiving my statement promptly.
Reported by GetHuman-joanae on Jumaat, 15 Februari 2019 pukul 16.15
Dear Representative, I recently discovered that my personal information was compromised due to identity theft involving Marriott Hotels. I've taken steps to place a Fraud Alert with the credit bureaus and need your assistance in removing a hard inquiry from my Equifax file dated December 04, [redacted]. I don't currently hold a Comenity Capital/Blair credit card and would appreciate it if you could update my records accordingly. Please ensure this information is relayed to Equifax and any other relevant credit agencies promptly. Thank you, Ralph B. H. [redacted] Kensington Drive High Point, NC [redacted] [redacted] SS#: [redacted]
Reported by GetHuman-ralphb_h on Ahad, 17 Februari 2019 pukul 19.59
Good morning, I am experiencing a terrible issue with a $32 credit report charge that I do not recognize. I never received any email notification as I initially indicated, nor did I receive statements at my current address. I kindly ask for your assistance in resolving this $32 charge that has dropped my credit score from almost [redacted] to [redacted] 😭. I am diligently trying to take care of my credit as this is my first year, and if I were aware of a debt, I would most likely pay it promptly to continue safeguarding my hard-earned credit. I need your help to remove this from the credit reporting agencies. It is not fair for a debt to be placed without me receiving any notice through any means. I am ready to address this significant and essential issue for me and my family at this time. Name: S. F. Address: [redacted] SW [redacted] St CUTLER BAY FL, [redacted] Account Number: [redacted] [redacted] [redacted]
Reported by GetHuman-sofia_fr on Rabu, 20 Februari 2019 pukul 17.53
I recently received a letter informing me that my Woman Within credit card/account has been closed due to inactivity and information from a three-month-old credit report. It's frustrating for several reasons: 1. I used the card in December. 2. I've been working hard to improve my credit score after a year of being laid off, and I've been successful - my score was [redacted] two days ago. However, it keeps dropping because companies like yours lower my credit limits. 3. I monitor my credit score regularly with Credit Karma. I'm trying my best to rebuild my credit, but every time I make progress, a credit card company reduces my credit limit, causing my score to drop again. It's disheartening and feels unjust. I was managing four credit cards, paying off three completely and half of the fourth. This situation feels very discouraging and unfair.
Reported by GetHuman-fosgatej on Sabtu, 23 Februari 2019 pukul 13.23
I am seeking feedback on Woman Within. I received an email to share feedback, but when I click on the link provided, the site is flagged as a security risk. How can I go about sharing my customer service issue? --- Dear SHELLEY, Thank you for contacting the WOMAN WITHIN Credit Card Customer Service Department. Comenity Bank manages your card account and your feedback is crucial for us to enhance our services. Kindly take a moment to submit your feedback on your recent transaction by clicking on the following link: [redacted]. We value your input and eagerly await your comments. Best regards, Comenity Bank
Reported by GetHuman-smdelisl on Isnin, 4 Mac 2019 pukul 16.30
I recently contacted Victoria's Secret Customer Care regarding an authorization problem with my card. The representative advised me to speak with a Comenity Bank representative to resolve the issue. I spoke with Thane, who explained that a new card needing authorization had caused the problem. Thane kindly offered to contact Customer Care to facilitate the transaction. After he resolved the issue, he handled the situation professionally without speaking poorly of the previous representative. Thane's assistance was courteous and sincere, and I appreciate his efforts. He truly represents your company well, and I believe he deserves recognition for his exceptional customer service. Best regards, Sonia Silvestre
Reported by GetHuman2531746 on Ahad, 17 Mac 2019 pukul 00.56
I obtained financing for a condo in Hawaii through Wyndham, but there were delays in setting up the account. Despite making a payment in November to cover the September statement in full, following fund consolidation at the bank, a late fee was charged. Subsequently, additional late fees were assessed in January and February due to payment delays. Even though I settled the balance in November with over $16,[redacted], delays led to an interest fee of $[redacted].68 after the 6-month period, amounting to usury on a $30 balance. The original loan commitment was met, with efforts made to clear the fees. I addressed the issue with customer service, a supervisor, and a manager, but none acknowledged that the outstanding balance was solely due to late fees. I have cancelled the card and a Pier One account linked to it, and have lodged a complaint with Wyndham and plan to report this to the BBB. It is unacceptable to be charged interest on the original contract amount when the purchase was paid in full.
Reported by GetHuman2552737 on Selasa, 19 Mac 2019 pukul 22.35
I am contacting you about my Victoria's Secret Comenity Bank Angel Card. I have been a responsible user of this card for many years, always making timely payments. However, this year I have experienced frustrating and unreasonable behavior from the company in the form of late fees and finance charges. Despite my usual prompt payments, after making recent purchases, I was surprised to find multiple late fees and finance charges on my account without receiving any prior notification of a due date. I immediately paid the outstanding amount in full, but was further frustrated when additional charges appeared shortly after. When I reached out to customer service, I was only offered to have one late payment waived. This sudden change in their communication practices, omitting reminders, has led to unfair charges stacking up. I insist that all unjust charges be removed, as this experience has been incredibly dissatisfying. I have already notified the Better Business Bureau and also previously reached out to Comenity Bank with no response. I demand a resolution to clear my account and will no longer support this card or shop at Victoria's Secret in the future.
Reported by GetHuman-sumaira_ on Rabu, 20 Mac 2019 pukul 18.31
I contacted the bank about my Catherine's credit card issue yesterday using the number on their website, and everything was resolved smoothly. However, I later received two calls from a different number, [redacted], which claimed to be from the bank. The second call left a message asking me to call [redacted] urgently. Upon returning the call, I was connected to a person with a heavy accent and lots of background noise. Despite providing the same details as the previous call, they only confirmed the account was in good standing before hanging up. The multiple numbers used in this exchange concern me, especially after sharing my phone number, full name, and address. I wonder if this call was legitimate or if my information was compromised.
Reported by GetHuman-mooredru on Khamis, 21 Mac 2019 pukul 19.25
I received a letter informing me that I cannot acquire a Forever 21 credit card. I want to clarify that I have no intention of shopping at your store or applying for a credit card. The reference number provided in the letter is [redacted][redacted]6. It seems my daughter, Linda Allen, might have submitted an application as she is looking to build her credit despite having none. If any credit offer was extended to her, I'd decline it. I am relieved that you did not run a credit check on me as this could have negatively impacted my credit score. Please refrain from such actions to avoid any legal consequences. Karla Allen
Reported by GetHuman2706836 on Selasa, 9 April 2019 pukul 03.12
April 9, [redacted] Comenity Bank/Venus PO Box [redacted] Columbus, OH [redacted] Re: Acct #778830XXXXXX Dear CEO/President, I am writing to express my gratitude for the credit card provided by Comenity Bank/Venus in March [redacted]. I have been a loyal user, appreciating the generous credit line and always speaking highly of Venus Swimwear. However, I am writing to address a concerning issue in my credit reports with TransUnion, Experian, and Equifax, specifically a single late payment in June [redacted]. Despite this, my payment history has been consistently punctual across my other Comenity Bank accounts. The late payment coincided with a challenging period of maternity leave without pay, which taught me valuable financial lessons. I have since improved my financial management skills, as reflected in my payment history post-July [redacted]. I kindly request a reconsideration to amend the June [redacted] late payment to a positive status to help rehabilitate my credit rating. Thank you for your time and attention to this matter. Sincerely, Tamiko A. [redacted] [redacted]
Reported by GetHuman-tlaikens on Selasa, 9 April 2019 pukul 17.16
I recently contacted a credit company to inquire about my low credit score. The only issue they found was an $81 charge from your company that I was unaware of. I haven't received any communication regarding this charge. I suspect it might be a mistake or someone used my information without permission. If this charge is valid, please reach out to me using the email provided. My name is Dianna L. S. and I used to live at [redacted] Carissa Avenue, Bakersfield, CA [redacted]. I sold that house in August/September [redacted] and now reside at [redacted] Thoreau Ct, Nevada [redacted]. The last four digits of my Social Security number are [redacted]. Thank you.
Reported by GetHuman2757904 on Selasa, 16 April 2019 pukul 19.00
I missed two payments on my BJ'S account inadvertently as no one alerted me to the oversight. The mishap occurred because I accidentally deleted the account instead of canceling it. I typically use my bank's bill pay system and ensure I have the bills handy. However, due to surgery, I was recuperating at my father's place without the bills, and only realized the error when contacted on my cell phone while it was forwarded from my home phone. This honest mistake has damaged my credit and led to losing out on a great mortgage refinance deal. I usually maintain an excellent payment record. I believe the actions taken were harsh considering my track record. I am refinancing to settle all my debts and save for retirement. Kindly reach out to me to address this issue, as it has affected my financial situation negatively with the rate increasing from 3.65% to 4.00%.
Reported by GetHuman-broudyde on Rabu, 17 April 2019 pukul 23.39
I have multiple credit cards with Comenity Bank, and I've been attempting to arrange a payment plan without success. I have been unemployed due to having to care for my ailing parents, but I recently found a new job and reached out to New York & Company, Ashley Stewart, Torrid, and Forever 21 to make partial payments and catch up on my accounts. Despite offering $50 payments as a start, they all rejected my proposal. I am committed to reducing my debt but feel lost now that I am not receiving any assistance.
Reported by GetHuman2733827 on Sabtu, 20 April 2019 pukul 12.50
I've had an order sitting in overstock for a month and a half. The bank ran two applications – one for me and one for my son-in-law, who didn't apply for anything. I own my home, but the application for his name should have been under mine. I received denial letters for both applications. I receive social security disability and have been renting rooms for five years. They lost my application, so I had to reapply. There was a flood in my home due to burst pipes, and I lost a lot of stuff. I've been waiting to replace it all, and on top of that, my accounts were hacked into. Could someone please help me? That is my other Gmail I had to use due to the hacking.
Reported by GetHuman-shiffler on Jumaat, 26 April 2019 pukul 22.18

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