Comcast Customer Service Issues

Archive 37

The following are issues that customers reported to GetHuman about Comcast customer service, archive #37. It includes a selection of 20 issue(s) reported November 9, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
While I was mowing my lawn yesterday, I noticed an orange cable running under my fence and through my flowers, connecting to a pole. The cable then goes up the pole and joins a line above. This situation involves at least three properties. I am unsure if this was done by Comcast or an individual, but it nearly got entangled in my mower. The line it connects to bears a Comcast sign. I have already filed a police report and would like this matter addressed promptly. Thank you. - B. R.
Reported by GetHuman5447190 on Monday, November 9, 2020 6:41 PM
I need to switch the billing for my home rental to the renter for the next 6 months. I also want to cancel my service as I am a retired senior citizen and find the $[redacted] bill too high for one person. Every 3 years, the price increases dramatically after an outside vendor deal. Usually, I switch to a different service and return through a new deal months or a year later. I am questioning why this is necessary. It would be appreciated if there could be consideration for long-term customers and senior rate adjustments. If you are unable to assist, I will transfer the service to the renter for 6 months and may decide if I will return to Comcast based on your response. Sincerely, Dianne P.
Reported by GetHuman5450381 on Tuesday, November 10, 2020 5:15 PM
I was discussing my Comcast equipment and package with an agent through the chat line, exploring the option to upgrade and consolidate to one TV box for my home. The agent mentioned there would be a $10 monthly charge for the upgrade but assured me I wouldn't need to pay for the five boxes anymore. However, after reviewing the work order sent by the agent, it appeared that the new charges for the DVR and TV box would actually increase my monthly bill. Additionally, the charges for the 1 returned large box and 3 small boxes were not decreased as expected. This resulted in a higher total monthly cost, contradicting the initial goal of reducing expenses. I'm seeking further clarification on this matter, as the conversation ended abruptly before I could fully understand the situation.
Reported by GetHuman5453537 on Wednesday, November 11, 2020 4:47 PM
Dear Customer Service, I am unable to reach you by phone, so I am resorting to email communication. I am dissatisfied with our current service. We are being charged for a phone line we were unaware of and experience frequent connectivity issues, with half of our house not receiving service. Despite the high monthly fee, the service quality is poor. We have FS 1, which was supposed to improve the service, but it has not. I am looking to upgrade our equipment, as the current boxes are outdated. I also noticed that we are still being charged for additional TV boxes that we returned three years ago. I have realized that I have not been reviewing my bills closely. I tried to update my contact number in my account, but it reverts to the old number. I urgently need assistance to fix our internet and cable services. Thank you, B. and B. Barber
Reported by GetHuman5454311 on Wednesday, November 11, 2020 8:20 PM
I am urgently in need of speaking with a supervisor regarding an ongoing issue that has persisted for 2.5 months. Despite multiple attempts, I have not received a callback to schedule a fix. Technicians have visited but failed to resolve the problem, leaving me with a cord running through my apartment building into my unit, hindering my ability to close my door. As a result, I am spending more on heating to compensate. This situation is not only inconvenient but also a safety concern for my three children. I have maintained timely bill payments, yet the unprofessionalism I have encountered with xfinity is unacceptable. This matter has even been escalated to my landlord due to the hazard it poses. I urgently seek to escalate this matter beyond customer service and request immediate contact from a higher authority.
Reported by GetHuman5454485 on Wednesday, November 11, 2020 9:17 PM
A few months ago, last fall, I made the switch from AT&T to Xfinity for my cellphone service. During the switch at the Dempster store in Morton Grove, I was offered a new phone. I seem to have misplaced the contract I signed and am now concerned because I only receive notices that my credit card (Chase) has been billed, without receiving a printed bill. I would like clarity on the charges and to have a physical bill for better account management. I prefer not to be on online payments unless I can also access a statement. Could someone please reach out to me to discuss this matter further and send me a statement? Thank you, Carron M Maxwell, 19 Calvin Circle, Evanston IL [redacted]. Cell: [redacted]. My account number is [redacted].
Reported by GetHuman-maxpcwel on Friday, November 13, 2020 5:38 PM
I have experienced severely inadequate service with Xfinity. I signed up for xFi Complete in July and received pods for signal issues on 8/28. Unfortunately, they forgot to send me a new modem. After contacting support, they shipped the modem, but the pods wouldn't connect. A technician came, spent over 2 hours, and only managed to connect one pod while the other two remain disconnected, leading to continued poor signal problems. The local store I was directed to for pod exchange has been out of stock for months. I find myself spending around 7 hours per week on chat support without any resolution for the past 2-1/2 months. Despite promises, they never called back, and I haven't received the appropriate credits for the ongoing issues. A recent error indicated my modem was not compatible with xFi gateway, though it later started working again on its own. The situation is dire as my internet shuts down daily. If this persists, Comcast may fund my retirement due to the stress and financial burden caused by undelivered services. I was given a case number CR[redacted]17 for pod exchange, but it seems none of the representatives I spoke to bothered to verify stock availability at the store, resulting in wasted time and effort on my end. This relentless cycle of misleading information and billing for services not rendered needs to stop. It's beyond frustrating.
Reported by GetHuman5463460 on Saturday, November 14, 2020 9:32 PM
Hello X-FINITY, I chose to go paperless with my billing, so I don't have a physical copy of my bill. In October, I requested assistance from the county. Despite contacting Xfinity and being informed that a copy of my bill would be emailed to me, I have not received anything. The document needs to include my account number, full name, bill amount, and be on Xfinity letterhead or an email with my full address. As the deadline for assistance approaches, I was instructed to submit the application to the library once Xfinity responds. FPL has already handled their bill. I kindly request someone to respond to my email with the information mentioned above. I have been a loyal customer for more than 30 years, and it would be greatly appreciated. Even Toyota responded within two days. Thank you, Rita A. O’Connor
Reported by GetHuman5463871 on Sunday, November 15, 2020 1:53 AM
Dear Mr. Karinshak, I am writing to address the unauthorized deduction of $[redacted].42 from my checking account by your overseas customer service division. Facing threats of service disruption, I reluctantly paid $[redacted].00 towards the outstanding balance. Due to illness and hospitalization, I fell behind on my bill—something unusual for a loyal customer of over forty years who also paid for my mother's cable service. I seek understanding and support during this challenging time. Despite my efforts, the assistance provided by both U.S. and overseas customer service has fallen short. Struggling to cover other expenses, including groceries, I feel compelled to seek alternatives despite my desire to remain with Comcast. A little kindness and flexibility until I can stabilize financially would greatly assist me. Sincerely, Brenda S. Baltimore, MD
Reported by GetHuman5480302 on Friday, November 20, 2020 6:42 PM
I switched my Xfinity package approximately six months ago and noticed my internet speed remained consistently between 85-95 Mbps, despite having a modem that supports [redacted] Mbps. Despite multiple attempts to contact customer support through various channels like auto chat and phone calls, the issue remains unresolved. After waiting on hold for 29 and then 41 minutes, I am frustrated to receive an automated email advising me to get a new modem when mine is less than two years old. If this matter is not resolved promptly, I am considering canceling my service. Dealing with Xfinity has been a challenging experience, and I hope this can be addressed soon.
Reported by GetHuman-trubluz on Saturday, November 21, 2020 6:43 PM
My email has been compromised since 10:06 am today, and I've been unable to receive any emails. I contacted support, and after two hours with Michael, was promised a follow-up call within two hours, which I have not received. My ticket number is CR[redacted]95, and I use Comcast.net for my email. As I cannot receive emails, please contact me urgently via phone at [redacted] (cell) or [redacted] (landline). I've used the same email for over 20 years and prefer not to change it. I will provide my email address below, although I am unable to receive emails at the moment. Best, George F.
Reported by GetHuman-wcjbull on Thursday, November 26, 2020 12:35 AM
I have been a Comcast customer since [redacted]. On June 13, [redacted], I was hospitalized due to a serious infection in my lumbar spine. After being in the hospital until early September, I contacted my creditors and paid my bills. Upon returning home, I found my Comcast bills had not been adjusted for the time I was unable to use the services. Despite canceling my service and returning the equipment, I am being billed $[redacted].00. I have paid for the equipment and have a remaining balance of $[redacted].00, which I dispute. I seek a fair resolution and propose splitting the remaining amount. Please reach out to discuss further. Thank you.
Reported by GetHuman-danzuleg on Saturday, November 28, 2020 12:46 AM
After relocating from PA to OR, I bought an Arris Surfboard SBG10 cable modem for our home network. All our devices were working fine until an Xfinity technician visited to potentially set up a phone line through the modem. We declined the service but were later pressured to rent an Xfinity router for our TV setup. We were promised we could switch back to our Arris one later. Today, I attempted to switch back to my Arris modem, but Xfinity won't permit the connection. The TV and phone both seem to default to the Xfinity network. How can I disconnect from Xfinity and get my devices to recognize and connect to my Arris modem again?
Reported by GetHuman-c_nipper on Sunday, November 29, 2020 8:01 PM
I recently received a voicemail from Comcast tech support informing me that my network and computer security service had expired. They mentioned charging $[redacted].99 to my debit card. To address this, they provided a phone number ([redacted]) to their billing and refund department, which I attempted to call repeatedly throughout the day without reaching anyone. Since I already have another security service in place, I am seeking a full refund for the discontinued service.
Reported by GetHuman-faqtwice on Tuesday, December 1, 2020 12:11 AM
I am frustrated with the customer service I have received. Firstly, I have been unable to speak with an American agent. Secondly, I received the wrong order of set-top boxes. I have wasted a lot of time on hold and dealing with agents I can't understand who seem unable to think creatively or problem-solve. I am considering cancelling my service due to these issues. Additionally, the Xfinity beta app I am using to watch TV is not satisfactory. The serial numbers on the order I received are incorrect, leading to another pending order, but the language barrier with the agents is making it difficult to resolve this issue.
Reported by GetHuman5509429 on Tuesday, December 1, 2020 2:09 PM
I was informed by Xfinity that I could upgrade my equipment to X1 at no extra cost. However, when I checked my account on the Xfinity website, I noticed that my monthly bill would increase for the new equipment and service. This contradicts the information in the letter I received from Xfinity. I have already added the new equipment, but the DVR box was damaged during shipping. I have been in contact with live phone agents for over two weeks now trying to get an exchange for the damaged DVR box, but I am still waiting for a resolution. This morning, I discovered that my monthly bill would go up despite being assured by the letter and live agents that there would be no increase due to the upgrade.
Reported by GetHuman-singinro on Tuesday, December 1, 2020 2:31 PM
Issue 1: We currently have two VOIP lines on our account. While one line's voicemail is functioning properly, the other line is experiencing issues. Despite the voicemail notification indicating new messages when picking up the phone, dialing *99 to access voicemail results in a message stating that the voicemail number is not in service. Issue 2: Our internet service provider is Xfinity, and we recently upgraded to Gigabit speed. However, after conducting a speed test at the router, the download speed does not exceed 60 mbps, with the upload speed at 7 mbps.
Reported by GetHuman-xcove on Tuesday, December 1, 2020 5:48 PM
We consistently experience slower download speeds compared to what we are paying for. I have detailed records of the speeds at different times and days. Although my upload speed has been improved to over 20mbps many times and remains steady, my download speed only reaches double digits. This is greatly concerning and I believe I should be compensated for this issue. I would like to remain a Comcast customer, but due to their failure to renew our contract with the HOA, we now have AT&T as an additional expense covered by our HOA fees. It is frustrating that I am unable to reach the right individuals within Comcast to address these problems that are likely to drive customers away.
Reported by GetHuman5510390 on Tuesday, December 1, 2020 6:01 PM
I am seeking assistance for a refund of $42.94 owed to me by Comcast after I canceled my service in August. Despite multiple interactions with Comcast assuring me the issue was resolved and the refund would be issued, I have yet to receive it. Today's date is December 1, [redacted]. My account was linked to the address at 66 East 9th Street, St. Paul, MN. I can be reached at [redacted]. I am frustrated by the lack of resolution and poor customer service I have encountered, including being disconnected on calls without follow-up. I hope for a prompt resolution to this matter. Thank you.
Reported by GetHuman-drmathes on Tuesday, December 1, 2020 7:30 PM
Dear Sir/Madam, I am Feliciano Francisco Jorge Jr. residing outside the United States and a Filipino Citizen. I am reaching out concerning Reference ID: PP-L-[redacted]53. I am currently facing an issue with PayPal holding my funds ($[redacted].16 USD) for [redacted] days without any policy violation on my part. Your assistance in resolving this matter would be greatly appreciated. Thank you for your time, and I am hopeful for your help in this regard. God bless. Best regards, Feliciano F. Jorge Jr.
Reported by GetHuman5511213 on Tuesday, December 1, 2020 9:11 PM

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