Coinbase Customer Service Issues

I am requesting a detailed account statement listing all my transactions, current balance, fees, and surcharges. I also urge for your business to cease operations as a licensed financial entity due to alleged improper conduct. Various clients have taken legal action against you, and reports have been made to governmental agencies and consumer protection organizations. I demand transparency regarding transactions on my account despite it being temporarily inaccessible. Unexplained international fees are further cause for concern.

My email and Coinbase wallet have been compromised. Following the hack, I updated my phone number. Unfortunately, when attempting to reach Coinbase with my new phone number, the system does not recognize it and disconnects the call. I am considering traveling to San Francisco to withdraw my funds in person. Alternatively, I am thinking of creating a new email account and transferring my funds into my bank in fiat currency. My current credit union does not work with Coinbase, but I am willing to open an account at a compatible branch to facilitate the transfer. I am hoping to resolve this by contacting Coinbase using a new account with my updated phone number.

In February of [redacted], I contacted an online tech support agent from 24/7 Techies named Akim Anwar to inquire about the value of my bitcoin. After checking, he transferred the bitcoin to another wallet instead of mine, leaving my account empty. He provided his name for any additional assistance but has not responded to my attempts to reach out. Despite numerous calls to 24/7 Techies requesting his contact, I have not been able to get in touch with him. This situation feels like robbery, and I am frustrated with the lack of resolution. I am unsure of what steps to take next to address this issue.

My phone has been stolen, and the thief has access to my account. Unfortunately, my email is not working anymore. I urgently need assistance. Please reach out to me through a different email or phone number as my old phone now goes to voicemail. You can contact me at my new phone number [redacted] or via my new email address at [redacted] I would greatly appreciate it if a representative could call me to help recover my account. Kindly freeze my account to prevent any unauthorized transactions. All my account information was on my stolen phone, which went missing in Honduras. Thank you for your prompt attention to this matter.

I recently received an email from Tron Services that I am not willing to ignore like previous ones. I am puzzled about how Jubiter managed to withdraw £[redacted] from my account without my authorization. Even though Jubiter claims I allowed them to open a wallet, I am clueless about what a wallet even is. The fact that the account was opened using Bitcoins is also baffling to me. Moreover, seeing Jubiter's name on my bank statement is disconcerting. I plan to contact the Police fraud team to report this issue. Thank you.

Two years ago, I created a Coinbase account using my work email, [redacted] Unfortunately, the organization no longer exists, and I no longer have access to this email account. Even though I have the password written down, when I try to sign in, it says "Invalid email or password." I am unsure if I changed the password or 2FA last year. However, I still have the same phone number and bank account linked to the Coinbase account. Despite trying to create a new account with a different email address and verifying my ID, I have been unsuccessful in recovering my original account. The help I need is to retrieve my old Coinbase account as it holds a significant amount of value.

On June 6, [redacted], I purchased Ethereum and Bitcoin on Coinbase. A few days later, I noticed unfamiliar transactions and reported them. Unfortunately, Coinbase locked my account assuming it was hacked. Despite confirming recent bank transactions, my attempts to regain account access were unfruitful. It took weeks to reach anyone via email, and after explaining the situation and clarifying the old transactions, no decision has been made to reactivate my account. Despite several reassurances of a 10-day response time, I am stuck in a loop receiving generic responses. It has been over a month with no resolution in sight. Any advice would be greatly appreciated. Thank you. - RH, [redacted]

I am having trouble retrieving a key for my account on Coinbase. I have attached definitive proof of my account and recently discovered a list of addresses associated with my email under the "Tool-Addresses" section. Despite being informed that my account didn't exist under my current email, I stumbled upon an old link to my nearly five-year-old Coinbase account. After months of back-and-forth emails with Coinbase customer support, and them denying the account existed, I transferred most of my funds to Blockchain for safekeeping until I receive a key. Now, I am requesting a private key for my account. Unfortunately, my attempts to reach out via phone have been unsuccessful, as I only receive an automated response instructing me to leave an email message. I would appreciate it if Coinbase could provide me with the private key. My email is a******@gmail.com.

Hello. I purchased some Bitcoin on July 2, [redacted]. The two transactions for £50 each have been pending since then. I'm unable to remove the debit card used due to this pending status and have no other removal options. Canceling these transactions isn't possible. I'm hesitant to make any more purchases to avoid a repeat scenario. When attempting to add the debit card details again, the system informs me that the card is already linked to the account, making it impossible to re-enter. This situation is incredibly frustrating. I kindly request a prompt solution to this issue. Best regards, Anthony Paul

I am experiencing issues trying to withdraw my BTC from my account. Every time I attempt to send, I encounter a message stating "Account Restricted." I have reached out to Coinbase's support via email and received an automated response indicating that there is limited support in my region for now. It seems frustrating that Coinbase has frozen my account while directing me to seek assistance but then states there is no human support available in my area. Can anyone offer any guidance or help with this situation?

I received an email about a SFOX account, but I do not have one. Is this phishing or spam? Hello, I received an email reminding me to reclaim my complimentary SFOX account, but I do not have one. I want to confirm if this is a legitimate email or if it is phishing or spam. Can you please advise me on what steps to take next? Thank you.

I have not heard back from my representative for several days. They were assisting me in creating a temporary account to verify my identity so I could change the phone number on my main account to my current number. This was necessary because I do not recognize the current phone number associated with my account and suspect it may have been hacked. When I last spoke with them three days ago, they asked me to verify my selfie on the account again. I initially provided proof of completing the step through the app, but it seems I misunderstood their instructions. Upon following their directions correctly, I received an official email. I emailed them back to confirm I had followed their instructions, but I have not received any response since then. I tried to open a new case, but I was advised that I already have an open case and should continue to correspond through that. However, I have not received any further communication regarding my main account, which is linked to my primary email.

I've been struggling to get assistance for almost three months now. The support team opens and closes cases without ever reaching out to communicate with me. I urgently need access to funds in the vault, but the issue is that the second email address associated with my account is outdated due to me having a new Comcast account. They never asked me to update it. It's frustrating that they require a second email but don't verify the information or prompt users to update if necessary. I was told a specialist would follow up in 5-7 days, but they never did, and the case was closed. A new case was opened, but it seems to be stuck in limbo as well. I feel ignored and helpless. If nothing changes, I might have to seek help from law enforcement or a regulator as a last resort. Please note that my email address has zeros instead of "o"s in it.

Dear Customer Service, I am Diane D. Smith, writing to request the closure of my late son Shane Gilbert Mountain's Coin Base account. I have previously provided all necessary documentation. I kindly ask for the proceeds to be deposited into my Wells Fargo Checking account using Routing Number [redacted]49 and Account Number [redacted]. Enclosed, please find a voided Wells Fargo check for reference. I have been unable to reach Coin Base via email or phone, and despite receiving emails from your office, I have no means to respond. Visiting coinbasesupport.com has not been successful in resolving my issue, leaving me feeling frustrated. If there is an alternate email or phone contact for Coin Base, kindly provide me with this information. I simply wish for the account funds to be transferred as requested. Your prompt assistance in facilitating this transaction would be greatly appreciated. Thank you, Diane D. Smith

Dear Coin Base Support Team, I am writing on behalf of my late son, Shane Gilbert Mountain, who passed away on January 28, [redacted]. I have previously submitted all required documentation, including his death certificate, my driver's license, and paperwork indicating my authority over his financial matters. I am requesting the closure of Shane's Coin Base account and the transfer of the funds to my Wells Fargo Checking account with Routing Number [redacted]49 and Account Number [redacted]. I have faced difficulties in contacting Coin Base through email or phone and have not been able to respond to your emails. The website coinbasesupport.com has also been unhelpful. I would greatly appreciate it if you could provide me with a direct email address or phone number to enable me to communicate with Coin Base more effectively. I seek a smooth transfer of Shane's account funds to my Wells Fargo account and hope we can resolve this matter promptly. Sincerely, Diane D. Smith [redacted] Harrington Avenue Norfolk, VA 23[redacted]

I am a first-time investor from Canada. I recently made a blockchain wallet and purchased coins through Simplex. I then sent the coins to my account manager, who made investments and returned the coins to my wallet. The issue now is that I can't create my Coinbase account successfully. My identification is Canadian, but my IP address shows as Texas. It seems like the account manager may have created another account using my information in the USA. This has caused a conflict as I am unable to access my coins to transfer them to my bank account for bill payments. I also sent $[redacted] to purchase my private key, but now the account manager is asking for an additional $[redacted] to activate the key, which feels unfair. I see my coins in the account, but I can't use them. I am located in London, Ontario, Canada, not in Texas as shown by my IP address. I am considering getting a new phone to resolve the IP issue. I need help to resolve this situation and access my funds. Thank you, Andrea H.

Case #[redacted]7 - Deceased Account Holder I have submitted all the necessary documentation regarding the passing of the account holder and my appointment as the Administrator of the Estate. All documents were sent to you on August 30. I am looking to liquidate the account balance to the Estate's checking account. If this is not feasible, the Court has authorized the transfer of funds to a new account in my name. Unfortunately, there has been no response to my numerous emails. I am eager to progress with settling this aspect of the estate, but there has been no communication from the Coinbase team regarding the status and necessary steps. Thank you, Louise B. [redacted]

I am struggling to obtain clear information from your chat support and help section. Despite having a Coinbase account, a linked bank account, and a USD wallet, I am still confused about how transactions are processed. For instance, if I purchase $[redacted] worth of XRP with funds from my USD wallet, does the 1.49% fee come out of the $[redacted]? When I sell my XRP for $10,[redacted] but have no funds in my USD wallet, where does the fee (is it still 1.49%?) come from? I had hoped to use limit orders and make measured investments in XRP, but I am starting to realize this may not be possible with Coinbase, possibly only with Coinbase Pro. The lack of clear guidelines on YouTube and the complexity of the process is hindering my ability to enter the market confidently. Can you please provide a detailed explanation of how transactions and fees work on a standard Coinbase account? Thank you. - GSS

I have encountered difficulties reaching out to your customer service through email and phone calls multiple times without success. I am in urgent need to update my phone number on file as I no longer have access to the original one linked to my account. The system prompts me to call from the registered number, which I cannot do. Similarly, I need to change the email associated with my account due to password retrieval issues with my Gmail account. It has been challenging as I made two separate payments of $75 each, and now I am unable to locate them. Resolving these issues through Coinbase has been frustrating, and I am disappointed with the lack of assistance provided. I hope for a swift resolution to these ongoing problems. Thank you. Tina N.

I am Billie Burcalow's mother and the administrator of his accounts. Bill passed away on August 3, and I uploaded his Death Certificate and necessary court documents a month ago. I am trying to close his account and transfer the funds to his estate checking account. I have been unable to reach anyone through the phone system, and my emails have gone unanswered. I would appreciate guidance on resolving this matter. Louise B. [redacted] [redacted]