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CenterPoint Energy Customer FAQ

Top Answers & How-to Guides

What is CenterPoint Energy's Phone Number?

The question we are asked most often is about how to talk to CenterPoint Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I view and manage my account online?

Customers can manage their accounts through CenterPoint Energy's website by creating an account with their information. After...

How Do I Enroll in Paperless Billing?

To enroll in paperless billing with CenterPoint Energy, customers should log into their online account. New users must create...
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Recent CenterPoint Energy Customer Questions

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Reporting Issues

How do I report a power outage?

Customers can report a power outage through various methods offered by CenterPoint Energy, including their website, mobile app,...
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What should I do if I smell gas?

If you smell gas, prioritize your safety by exiting the area and informing others to do the same. Refrain from using electrical...
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Online Account Management

How can I view and manage my account online?

Customers can manage their accounts through CenterPoint Energy's website by creating an account with their information. After...
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How Do I Enroll in Paperless Billing?

To enroll in paperless billing with CenterPoint Energy, customers should log into their online account. New users must create...
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Payment and Billing

How can I request a payment extension or arrangement?

Customers of CenterPoint Energy can request a payment extension or arrangement by logging into their online account or by...
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What payment options are available for my energy bill?

CenterPoint Energy provides multiple payment methods including online bill pay, phone payments through an automated system,...
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What are the different billing and payment terms and options?

CenterPoint Energy offers various billing and payment options, including monthly and electronic bills. Customers can pay...
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What Should I Do If My Bill Seems Too High?

When a customer's bill from CenterPoint Energy appears unusually high, they should begin by carefully reviewing the bill for...
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Energy Costs and Plans

What are the average monthly energy costs for a household?

Monthly energy expenses for households can greatly differ, typically averaging one hundred to one hundred fifty dollars for...
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What Are the Different Plans Available for Energy Supply?

CenterPoint Energy provides various energy supply plans, including fixed-rate, variable-rate, and green energy options....
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Energy Efficiency

What energy efficiency programs or rebates are available?

CenterPoint Energy provides various energy efficiency programs and rebates for both residential and commercial customers....
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How Can I Save Energy in My Home?

To reduce energy use at home, homeowners can conduct energy audits to find areas of waste, switch to LED bulbs, install...
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We look to the CenterPoint Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
CenterPoint Energy issues reported to GetHuman
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