I recently wanted to change a contact phone number, this caused a "Fire Storm" for me...
GetHuman2935247's customer service issue with Capital One from May 2019
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The issue in GetHuman2935247's own words
I recently wanted to change a contact phone number, this caused a "Fire Storm" for me, all the questions, by a person I was barley able to understand. I was unable to get it thru to her, all I wanted to do was up-date my phone number, so I could get on line and bring up my account. I still DO. From now on I will mail my statement in, rather than try to deal with a "Rock Wall" so to speak. If you can help me, please do, otherwise I will proceed with U.S. Mail delivery.
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