Yes, my name is Justin smith I have a credit card with capital one I set up auto-draft...

GetHuman1153564's customer service issue with Capital One from September 2018

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The issue in GetHuman1153564's own words
Yes, my name is Justin smith I have a credit card with capital one I set up auto-draft with them before I left for kadena japan, for military duty when I got here my American phone did not work so I had to get Japanese phone. I tried logging into the capitol one account online to pay when I saw my card was not charged the **$ monthly fee I pay and I freaked out and now it won’t let me in my account to pay online I’ve tried calling but all I get is Japanese speaking people who don’t speak English I need help paying my bill I’m not a happy customer and there’s no way to reach them cause you have to be logged into an account which I’m unable to do
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Capital One

Customer service issue
Reported by GetHuman1153564
Sep 17th, 2018 - a yr ago
I have an issue with Capital One too
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Seen by 10 customers so far
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Timeline
GetHuman1153564 started working on this issue
Sep 17th, 2018 8:32am