I keep getting statements that I owe Capital one but I DO NOT HAVE A CAPTITAL ONE CREDI...

GetHuman-cckennis's customer service issue with Capital One from June 2018

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The issue in GetHuman-cckennis's own words
I keep getting statements that I owe Capital one but I DO NOT HAVE A CAPTITAL ONE CREDIT CARD. I had one and it was cancelled because of fraudulent use, they sent me a new card but I never activated it but some how it is being used by someone, When I got the new card I ran it through my shredder, I don't believe I am responsible for this bill.
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Capital One

Customer service issue
Reported by GetHuman-cckennis
Jun 5th, 2018 - a yr ago
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Name of Account Holder
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Email on Account
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Timeline
GetHuman-cckennis started working on this issue
Jun 5th, 2018 5:11pm
GetHuman-cckennis indicated the issue is not fixed yet.
Jun 5th, 2018 6:41pm
GetHuman-cckennis indicated the issue is not fixed yet.
Jun 6th, 2018 6:16pm
GetHuman-cckennis indicated the issue is not fixed yet.
Jun 6th, 2018 6:17pm
GetHuman-cckennis indicated the issue is not fixed yet.
Jun 8th, 2018 7:17pm