GetHuman-vickylma's problème de service client avec Boost Mobile de août 2022
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The issue in GetHuman-vickylma's own words
I would like them to honor their advertised option of this phone being available thru BoostUp payment plan ... Boost Mobile has canceled * phone orders in a row with no explanation. It was to be BoostUp order with money down then an ** mo installment plan for the remainder. The *st order on their boostmobile.com website showed as canceled the next day and the PayPal transaction was no longer visible. I received no email and no reason for why the order was canceled. When I called to ask why it was canceled they could only offer "possible reasons" but had no explanation. It was suggested I go to local store to purchase but knowing they don't handle boostup purchase was told I could just render online. I asked the rep could they post the order for me and so they did. Next day the down-payment funds were back in my account and I couldn't even pull up the order *. The rep I spoke with was rude who said the only option I had was to purchase it in store. When I asked why they kept canceling my orders they it doesn't matter because the notes on my account said to advise me to go into the store. They said they didn't know why they were canceled. I asked for a supervisor and was told I'm just wasting my time asking because the manager will tell me the same thing. The rep was very belligerent and rude and kept talking over me telling to purchase the phone at local store over and over. Finally got a supervisor who then tells me that the phone I wanted is no longer available under the payment plan. When I pointed out their website still show that it is, I was told it didn't matter what the website shows because she is telling me otherwise. I requested info on how to file a complaint with their corporate office and was told they have no address. I asked foe email and was told they don't use email. When I asked how can I file a complaint she said she takes the complaint and sends the email (hmmmm she just told me they don't use email)*I'd like to find out why Boost cancels orders without any notification to the buyer. And why they will not honor the phone as being advertised available for BoostUp when it isn't. Had the notified me of why the orders were canceled in the *st place it would have saved me * day spent with a total of * hours on the phone trying to find out why and even wasting even more time placing a *nd order for a phone that wasn't even available as advertised
Had I not insisted on a manager I could be wasting more time placing the same order because *) I was never told WHY the orders were canceled and *) the website STILL shows the phone as available for BoostUp
They need to honor their phone as advertised and allow me to purchase under BoostUp
I was with this phone service for *** years as a customer in good standing.
Not yet, but I am thinking of taking my business elsewhere before adding my *rd line because I don't do business with companies who do not stand by their promises or ones not willing to admit their error and still do right by the customer
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