i need claims department...i was just on hold for over * hours and finally claims gets...

GetHuman5488325's problème de service client avec Bank of America de novembre 2020

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The issue in GetHuman5488325's own words
i need claims department...i was just on hold for over * hours and finally claims gets on the phone gave the rep all my imfo :account number name dob and security question answer.any ways i i aske dthe rep a question and he had put me on hold for about ** -** more minutes and then she disconnects me.i am so frustrarted i hope who ever call me back does not do the same thing .anyways * my name is kristina kay at the end of november i lost my EDD DEBIT CARD so i recieved a new one * days later i called to activate it and it said that this card can not be activated at the time so i called B of A and explained my dilemma.the rep had told me that my account waw clear that i had no alerts or messeges or notes re* my account so he emailed his boss and then told me to try activating it the next day .so i did so and iwas able to activate my card..i went to and logged into my b of a mobile app and it says that i am negative $**** the transactions date back to the beginning of october.the numerrous charge and the negative balance are unauthorized unknown charges and transaction that i did not do .evry correct deposit made to me by EDD was going towards that negative balance tilll it finally got paid off .I called EDD claims finalllyy got through to them and their cust serv. rep reviewed my account and told me that they are not responsible for any of the transaction and she then sent an email to you guys bank of americA .And that i sholuld or would be hearing from b of a,soon .well i never heaerd anything back from you guys i want this issue resolcve and my funds replqaced asap!!!.thankyou

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Bank of America

Problème de service client
Reported by GetHuman5488325
nov. 23, 2020 - il y a 2 mois
Not resolved
Vu par 2 clients jusqu'à présent
Problème similaire à 5957 autres
0 clients suivant ce

Timeline

GetHuman5488325 a commencé à travailler sur ce problème
nov. 23, 2020 10:24pm