Bank of America Customer Service Issues

Archive 16

The following are issues that customers reported to GetHuman about Bank of America customer service, archive #16. It includes a selection of 20 issue(s) reported June 20, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received a $14.95 refund from the Audible app, but Bank of America failed to handle the situation effectively. Initially, I was given conflicting information regarding the refund timeline, then discovered the previous information was incorrect. When I requested details about the delay in processing my refund, the representative was unhelpful and unable to provide a satisfactory explanation. After enduring a 30-minute hold time without any resolution, I decided to end the call as no assistance or apology was offered for the inconvenience caused. This experience is unacceptable, especially considering a previous incident where funds were taken from my account with no resolution or compensation offered. I plan to escalate this issue by contacting a news outlet to bring attention to the poor customer service provided by the bank.
Reported by GetHuman-alanpirt on Donnerstag, 20. Juni 2019 01:07
I recently secured a personal assistant position via Indeed. Unexpectedly, I received checks that were not legitimate, unknowingly deposited them, converted the funds into cashier's checks, and sent them to a third party as instructed. The recipient claimed the money was for charity purposes related to foster homes. Given my previous non-financial tasks for the scammer facilitated through Indeed, I didn't initially recognize the fraud. After the initial check cleared through Bank of America, the funds were later withdrawn. Another questionable check is set to post on 6/28. I've been a loyal customer for 12 years and have always conducted myself honestly. Kindly credit my account with $[redacted].00 as I was a victim of this scam. Please refrain from clearing the pending check in my account. I have informed Indeed about this incident.
Reported by GetHuman3135060 on Sonntag, 23. Juni 2019 20:26
I obtained a job on the employment platform Indeed as a personal assistant. Unknowingly, I received fraudulent checks, deposited them, converted the funds into cashier's checks, and sent them to a third party as instructed. The person claimed the funds were for charity. I didn't suspect fraud as I found this job on Indeed and had completed non-financial tasks for the individual previously. The check initially cleared through Bank of America but was later reversed. Another suspicious check is set to post on 6/28. I seek a refund of $[redacted] as I was a victim of a scam. I've banked with you for 12 years and have a trustworthy record. Please refrain from clearing the pending check. I have informed Indeed about this incident.
Reported by GetHuman3135060 on Sonntag, 23. Juni 2019 20:29
I recently found a personal assistant job through Indeed and unknowingly deposited fraudulent checks into my account to send money to a third party for a person claiming to be involved in charity work. The funds were then reversed from my account several days later after the check had cleared. Another suspicious check is pending to post soon. I have banked with Bank of America for several years, and I am an honest individual. I am requesting a credit of $[redacted].00 to be restored to my account due to the scam. I have already notified Indeed about this incident and kindly ask not to clear the pending check.
Reported by GetHuman3135060 on Sonntag, 23. Juni 2019 20:31
Yesterday, I received emails from someone pretending to be a friend, claiming she needed money for her niece's birthday gifts while she was away. She requested $[redacted] worth of iTunes gift cards initially, saying it was for her niece. After sending the codes, she asked for an additional $[redacted] for more cards. This raised suspicion, so I contacted another church member who confirmed my friend's phone had been hacked. I've been advised to report this incident to my bank immediately.
Reported by GetHuman-ethelbra on Mittwoch, 26. Juni 2019 16:17
During our trip to Mexico from Oct. 3, [redacted], to Oct. 20, [redacted], my wife's purse went missing, leading to the misplacement and loss of my credit card. Once I noticed it missing and reported the loss, I made efforts to address the unauthorized charges. Despite previous attempts to rectify this issue through letters, the outstanding balance of around $1,[redacted] persists. I insist on reversing these charges due to the unauthorized nature of the expenses. I have dedicated significant time to resolving this over the past seven months and now request the closure of my account to cease further billing. I am adamant about not paying for these charges, as per the terms of our contractual agreement and legislation regarding lost or stolen credit cards. Please refrain from contacting me for payment and ensure my balance is reduced to zero. Failure to comply will result in escalation to the BBB and negative feedback regarding your services. Swift removal of the charges is crucial to safeguard my credit score. An email confirmation following the adjustment would be appreciated, without the need for additional paperwork. Kindly proceed promptly to address this issue and notify the Fraud Department accordingly. I expect a resolution within two business days to conclude this matter. Thank you.
Reported by GetHuman3154999 on Donnerstag, 27. Juni 2019 06:20
I recently spoke to a representative who assured me that the issue of juvenile delinquents skateboarding on the Bank of America's parking lot and corner property would be addressed. Unfortunately, these rowdy individuals continue to cause disturbances until midnight. Despite numerous complaints from your customers, the situation remains unresolved. Other banks in the area, such as Wells Fargo and Citi Bank, manage to patrol their properties effectively. It is distressing that the group of disruptive kids now ventures onto my property across the street, even harassing your customers. Their behavior, including sitting on your lawn, skating to your front door, and using offensive language, is unacceptable. If this matter is not resolved promptly, I may need to escalate it publicly. Margaret W. Margaret Wendt Productions
Reported by GetHuman-wendtweb on Samstag, 29. Juni 2019 05:13
I am frustrated with the unexpected increase in charges on my Adobe account. Despite attempting to contact Adobe multiple times, their unresponsiveness has added to my distress. Not only did I notice two consecutive $52.99 charges on my account last month, but today, another $52 charge appeared on my new debit card. Despite updating my card information, Adobe continued to charge the old card. This situation is unfair and confusing, and I am struggling to resolve it due to the lack of assistance from Adobe's customer service. As a person with limited financial resources, these unauthorized charges are a significant burden. Cancelling my subscription has also proven challenging, leaving me feeling helpless. Any help regarding this matter would be greatly appreciated.
Reported by GetHuman3109716 on Sonntag, 30. Juni 2019 17:59
Dear Mr. Tijani Moshood Ekundayo, Regarding the recent meeting with the board of directors of our bank, it has come to our attention that there have been delays in processing your approved fund of US$10,[redacted],[redacted].00. To proceed with transferring the funds into your bank account, we require your confirmation of interest. We kindly request that you provide a disclaimer letter if you wish to cancel the transfer. Additionally, a transaction authorization code and a contingency fee of US$2,[redacted] is needed for the completion of the transaction. Your prompt response is appreciated. Sincerely, Mr. Smith Lee Director of Remittance Bank of America
Reported by GetHuman3180839 on Dienstag, 2. Juli 2019 03:38
I am receiving unsolicited mail from Bank of America through USPS regarding my HELOC application. I feel unfairly burdened with excessive documentation requests, even after providing initial information. I believe my high credit score, long-standing relationship with BOA, lack of mortgage, and collateral value should suffice. I don't intend to provide further documents. Just as POTUS is not obligated to disclose tax returns, I should not have to provide more evidence. I am choosing to part ways with BOA and request no more Sales and Marketing materials. I perceive BOA as a standard retail bank with poor management. If my decision is not well-received, I am not concerned. Thank you.
Reported by GetHuman-mrockman on Dienstag, 2. Juli 2019 18:23
1. My card associated with account number 4[redacted] 0[redacted] has not been received yet since May 17th. My address is 82 Maple Avenue, Bay Shore, NY, [redacted]. 2. When I opened my account, I did not have a Social Security Number (SSN) at that time. I now have one. Can I update this information remotely, or do I need to visit the bank? 3. Regarding the Monthly Maintenance Fee, the bank's information states that students under the age of 24 are eligible for a waiver of this fee. I am an international student from Ukraine participating in the Work&Travel USA program (holding a J-1 visa), but, according to my statement mail, the bank has deducted this fee. 4. I am having difficulty accessing my online banking account. I have tried putting in the number from the "Account(s) Linked for Access" line and my password, but it is not working. I am unable to reset my password since I require information from my yet-to-be-received card or my SSN, which I have, though I have not updated this information with the bank.
Reported by GetHuman-kirillko on Dienstag, 2. Juli 2019 20:54
1. I have not received my card with the account number [redacted] yet, as it was supposed to arrive on May 17th. My address is 82 Maple Ave, Bay Shore, NY, [redacted]. 2. When I initially opened my account, I did not have a Social Security Number (SSN). I now have one. Can I update this information remotely or do I need to visit the bank in person? 3. I am an international student from Ukraine participating in the Work&Travel USA program with a J-1 visa. According to the information provided by the bank, students under 24 years old are eligible for the waiver of the Monthly Maintenance Fee, but it seems that the fee has been deducted from my account. 4. I am facing issues accessing my account online. I have tried entering the number from the "Account(s) Linked for Access" line along with my password, but it's showing as incorrect. I am unable to reset my password without information from my card or SSN, which I now have but have not updated at the bank yet. Please contact me via Messenger or email at [redacted]. Thank you.
Reported by GetHuman-kirillko on Dienstag, 2. Juli 2019 21:01
I recently discovered that my new, unused card has already been activated without my knowledge. The activation phone number provided has been used by someone else, and I am concerned about how this could have happened. I have not made any charges, but I am hesitant to continue with this credit card. Additionally, I received a notice from Bank of America about changes to the card's terms, which has added to my frustration. I am considering cutting up the card and ending my relationship with the bank if this issue is not resolved promptly. I expect a response within 8 hours to explain this situation, or I will take further action. I value my security and privacy and will not tolerate such questionable practices. Thank you.
Reported by GetHuman3187181 on Mittwoch, 3. Juli 2019 05:27
I utilized a Bank of America ATM/Debit Card at a Bank of America ATM to withdraw $[redacted] from my savings account. The ATM did not provide the option to choose the account for withdrawal. Instead, it automatically withdrew from my checking account, which had less than $[redacted], transferred funds from my savings account, which had over $[redacted], and charged a $12 transfer fee. This fee would not apply if the money had been withdrawn directly from savings. There are various options the ATM could have offered, such as warning about the fee and seeking approval to continue, prompting to select the account, automatically withdrawing from savings, rejecting the request with a reason, or avoiding the transaction to prevent the transfer fee. Since the ATM functions as an automated teller, replicating options a human teller would provide, I believe the imposition of the $12 transfer fee was incorrect. I kindly request that the $12 fee be reimbursed to my savings account promptly. Thank you for addressing this issue.
Reported by GetHuman-tpurser on Mittwoch, 3. Juli 2019 13:45
Regarding the meeting held on 06/30/[redacted] with key officials and your bank, Bank of America, concerning the release of your $10.5 million fund into your account, it appears there was a discussion about your compliance. The request for a $2,[redacted] fee for the Transaction Authorization Code (T.A.C) and Contingency Fee (C.F.C) was made to facilitate the fund transfer as per financial regulations. Your lack of response has raised concerns, leading to the consideration of canceling the payment and returning the funds. Please take necessary action promptly to avoid further delays.
Reported by GetHuman3191762 on Mittwoch, 3. Juli 2019 21:37
I am writing from the Philippines and employed in the Pump Industry. On January 25, [redacted], a wire transfer was made to the following details: Bank Name: Bank of America, Routing Number: [redacted]22, Account Name: [redacted]88, Swift Code: BOFAUS3N, Address: NY5-[redacted]-01, [redacted] Suthphin Blvd, Jamaica, New York. This payment was intended for one of our suppliers. Unfortunately, our email was hacked, and the bank details were altered without our knowledge. We are unsure where to seek assistance in addressing this issue, which is why it has taken us this long to act. We are willing to provide you with the pertinent details and evidence to support our case. Regards, A. Valdecantos.
Reported by GetHuman-akosiayl on Dienstag, 9. Juli 2019 06:22
I encountered a phone glitch that caused multiple transfers from my checking account to my credit account, resulting in an overpayment on my credit card and an overdrawn checking account. I am requesting Bank of America to reverse the extra transfers to correct the balances. I would appreciate your assistance in reviewing the recent transactions to identify and cancel the unnecessary transfers. Thank you.
Reported by GetHuman3218470 on Dienstag, 9. Juli 2019 13:54
I recently received an email which I am sharing with you: "Office Number: [redacted] I was instructed by the World Bank and International Monetary Fund to urgently verify if you are acquainted with Mrs. Lee Woung and COLLEAGUES, who claims to be your business associate/partner in your country. Mrs. Lee Woung has informed us that you have passed away and she wishes to update the beneficiary information with a new bank account. The new banking details provided are as follows: Bank of America [redacted] Northwest Expressway Oklahoma City, Oklahoma [redacted] ABA: [redacted]93 (International) ACCT. #:[redacted]33 ACCT: Name: FMS Investments Inc. Signatory: Floyd M. Shealy"
Reported by GetHuman-shylenem on Dienstag, 9. Juli 2019 14:06
Hello, I am contacting you from Israel and I am not a U.S. citizen. We have an account with Bank of America with the account number [redacted], which was opened in Florida in [redacted]. As we own a house in Cape Coral, the rent is usually deposited monthly into the bank branch in Florida by a property management company. However, the recent payments were rejected without explanation. I have been unable to reach you by phone, and my tax ID number is not being accepted. We don't have a social security number. Please reach out to me via email or phone so we can resolve this issue as soon as possible, as the money is piling up at the real estate agency. The account is under the name Indig Y. and S., Indig LLC Holdings. You can reach me on my cell phone at [redacted].
Reported by GetHuman-drindigy on Dienstag, 9. Juli 2019 16:15
Good morning! I am Megan Copple and I hold an account with Bank of America. Yesterday, I deposited a check, and the agent assured me it would be processed within 24 hours and the funds would be available the next business day. However, when I checked my online banking app this morning, it stated that my deposit was delayed and wouldn't be accessible until 7/18. Is this your new definition of 24 hours? That's 8 days from now. I opted for mobile check deposit as it was advertised on your website as quick and easy, but this experience has been neither quick nor easy for me. I urgently require the funds from the check to be available in my account today as I need to pay school fees. Waiting 8 days for processing is unreasonably long. This has been my worst experience, and I would like it resolved by having the deposit made available in my account today.
Reported by GetHuman3224568 on Mittwoch, 10. Juli 2019 14:26

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