Why is my Bank of America online account locked

GetHuman-qladasan's Account Access issue with Bank of America from June 2019

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Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-qladasan's own words
The problem: Why is my Bank of America online account locked
GetHuman-qladasan did not yet indicate what Bank of America should do to make this right.
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Bank of America

Account Access issue
Reported by GetHuman-qladasan
Jun 11th, 2019 - 2 mons ago
I have an issue with Bank of America too
Not resolved
Seen by 15 customers so far
Similar issue to 15610 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
GetHuman-qladasan started working on this issue
Jun 11th 2:52am