I have been a Bank of America customer since ****. I have had a Bank of America credit...

GetHuman-glynisth's problème de service client avec Bank of America de février 2019

23 vues | 11192 similaire | 0 suivant
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Top Tip from another customer
Il vaut toujours la peine d'appeler pour demander s'ils peuvent réduire votre tarif. S'ils vous refusent et que vous rencontrez des difficultés à payer, un arrangement de paiement sera probablement votre meilleur plan à un taux inférieur.
The issue in GetHuman-glynisth's own words
I have been a Bank of America customer since ****. I have had a Bank of America credit card since ****. My husband and I had $**K lines of credit on our joint card, and I have had $**K on my own card. **Historically, when we reach a high balance on our card, we pay off the entire balance. This is what I intend to do again, once my new job starts.**In the meantime, I have contacted the credit card company asking that they drop my interest rate from **.**% to *% until we can pay off the balance. No one at the credit card company seems to be able to do this.**The only "help" they are suggesting is to close the account and send it to collections. (Even though the account is in no manner delinquent, but paid and current.)**Is this how you treat long time clients? Would you really rather lose a client than work with them by lowering the interest rate on their card?**Please let me know who I may speak with regarding this. I have already tried going up the food chain through the number on my credit card, to no avail.**Thank you*Glynis Thakur

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Bank of America

Problème de service client
Reported by GetHuman-glynisth
févr. 13, 2019 - il y a 2 ans
Not resolved
Vu par 23 clients jusqu'à présent
Problème similaire à 11192 autres
0 clients suivant ce

Timeline

GetHuman-glynisth a commencé à travailler sur ce problème
févr. 13, 2019 6:19pm