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Before contacting them, items GetHuman1706861 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman1706861's own words
I need to access my online banking, but it needs to confirm my account. The problem is my confirmation phone number is my home phone, not my mobile phone number. I'm not home to answer the phone. So, I need someone to help me to set my phone number to my mobile phone.
GetHuman1706861 did not yet indicate what Bank of America should do to make this right.
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