My sample has been taken * times and all went bad. Any feedback on what I am doing wron...

GetHuman3618597's customer service issue with Ancestry.com from September 2019

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My sample has been taken * times and all went bad. Any feedback on what I am doing wrong not to get the proper testing results ?
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Ancestry.com

Customer service issue
Reported by GetHuman3618597
Sep 19th, 2019 - a mon ago
I have an issue with Ancestry.com too
Not resolved
Seen by 4 customers so far
Similar issue to 5275 others
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Timeline
GetHuman3618597 started working on this issue
Sep 19th 11:11pm