Using a very short email address (with only two characters before the @ symbol) with an...
GetHuman3994847's problème de service client avec Amtrak de novembre 2019
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Qui a effectué cette réservation, référence de réservation, adresse de facturation et adresse e-mail sur le compte
The issue in GetHuman3994847's own words
The problem occurs when I try to change any profile detail e.g. phone, address. ... Using a very short email address (with only two characters before the @ symbol) with an amtrak.com profile causes problems: ***) Attempting to save changes to the profile results in error "Due to a system issue, we are currently unable to process your request. Try again later. *Error ID: ***CD*." ***) Attempting to use the https:**www.amtrak.com*contact-us*email.html form results in error: "Sorry, there is an issue with your submission."
Amtrak customer service is unaware that technical support needs to be involved to deal with this functionality that chokes on a short email address. Amtrak customer service is unaware that trying the same thing over and over, attempting to change my email address manually each time I call, will not suddenly have a different result. Amtrak customer service does not seem capable of dealing with an actual technical functionality problem.
*) Fix the functionality that chokes on a short email address. ***) In the immediacy, help me personally with my account. Every time I call I get either reservations or transferred to the Rewards customer service who are not the technical support who need to look at this and fix it.
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