Using a very short email address (with only two characters before the @ symbol) with an...

GetHuman3994847's problème de service client avec Amtrak de novembre 2019

Aide sur mon problème Amtrak
First: share to improve GetHuman3994847's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3994847 may need:
Qui a effectué cette réservation, référence de réservation, adresse de facturation et adresse e-mail sur le compte
The issue in GetHuman3994847's own words
The problem occurs when I try to change any profile detail e.g. phone, address. ... Using a very short email address (with only two characters before the @ symbol) with an amtrak.com profile causes problems: ***) Attempting to save changes to the profile results in error "Due to a system issue, we are currently unable to process your request. Try again later. *Error ID: ***CD*." ***) Attempting to use the https:**www.amtrak.com*contact-us*email.html form results in error: "Sorry, there is an issue with your submission."
Amtrak customer service is unaware that technical support needs to be involved to deal with this functionality that chokes on a short email address. Amtrak customer service is unaware that trying the same thing over and over, attempting to change my email address manually each time I call, will not suddenly have a different result. Amtrak customer service does not seem capable of dealing with an actual technical functionality problem.
*) Fix the functionality that chokes on a short email address. ***) In the immediacy, help me personally with my account. Every time I call I get either reservations or transferred to the Rewards customer service who are not the technical support who need to look at this and fix it.
How GetHuman3994847 fixed the problem

We are waiting for GetHuman3994847 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amtrak's attention and get better help faster. Tap below to get started.
Vous avez également Amtrak problèmes?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amtrak

amtrak.com profile
Problème de service client
Reported by GetHuman3994847
nov. 25, 2019 - il y a un an
Not resolved
Vu par 14 clients jusqu'à présent
Problème similaire à 728 autres
0 clients suivant ce

Timeline

GetHuman3994847 a commencé à travailler sur ce problème
nov. 25, 2019 11:31pm
GetHuman3994847 indique que le problème n'est pas encore résolu.
nov. 26, 2019 4:36pm