I wish to report a problem that occurred when I boarded Amtrak from Richmond Main Stree...

GetHuman3359782's problème de service client avec Amtrak de août 2019

Aide sur mon problème Amtrak
First: share to improve GetHuman3359782's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3359782 may need:
Qui a effectué cette réservation, référence de réservation, adresse de facturation et adresse e-mail sur le compte
The issue in GetHuman3359782's own words
I wish to report a problem that occurred when I boarded Amtrak from Richmond Main Street Station to Washington, DC. On July **th, I reserved * senior tickets thru Amtrak Guest Rewards. My travel dates and locations were firm. I received an initial confirmation email with the date, station locations, times, itemized costs, and * attachments (a scan barcode and a kiosk reference). During the phone transaction with the agent, I understood her to say that I would be charged a **% penalty if I cancelled or changed the reservation after July **th.*When we arrived at the station yesterday, there was no agent and the kiosk would not accept my credit card. When I boarded the train, the conductor informed us that the scan barcode I presented was invalid, and that I didn't have a ticket. He said we would need to pay $** each or deboard the train next stop. Fortunately, there were a few percentages on my mobile phone and Guest Rewards was still open. Guest Rewards offered me a ticket for $** more than the original ticket, which I purchased but hereby contest. *Because of the mixed messages on the initial email (and confusion in conversation with the agent) I and ended up being penalized $** for a "courtesy" I didn't need. I request $** refund, guest reward points or other compensation for the $** I was charged to remain a passenger on Train ** from Richmond to Washington, DC, August * ****. This courtesy policy and delivery are a problem for me, and perhaps other passengers like seniors, families, children and students without the means or fluency. They could be easily expelled from the train, or charged excessive extra fees. It's a scary experience!*The initial reservation email has most features of an invoice, with fine print "this is not a ticket," that could be clarified. Since I didn't require any changes to my reservation, I didn't call back. In the future, Amtrak could consider accepting payment, and informing the passenger in the initial email of the penalties for which a **% charge will be assessed, even if it means eliminating or lowering the number of courtesy days. At the very least, the initial email should not appear to be an invoice!*Please inform me of your decision. Thank you in advance.

GetHuman3359782 did not yet indicate what Amtrak should do to make this right.

How GetHuman3359782 fixed the problem

We are waiting for GetHuman3359782 to fix the problem and share the solution with the rest of us customers.

Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Can electric bikes be taken on Amtrak from Richmond Bart to Sacramento?I booked a round-trip with my service dog from Denver to Naperville, IL starting...
Do you have a customer issue as well?
We can help you get Amtrak's attention and get better help faster. Tap below to get started.
Vous avez également Amtrak problèmes?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amtrak

Problème de service client
Reported by GetHuman3359782
août 3, 2019 - il y a un an
Not resolved
Vu par 6 clients jusqu'à présent
Problème similaire à 3211 autres
0 clients suivant ce

Timeline

GetHuman3359782 a commencé à travailler sur ce problème
août 3, 2019 12:27am
GetHuman3359782 indique que le problème n'est pas encore résolu.
août 4, 2019 2:56am