I expect a full refund AND vouchers so that we can try this again and hope it was a flu...

GetHuman3215882's problème de service client avec Amtrak de juillet 2019

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The issue in GetHuman3215882's own words
I expect a full refund AND vouchers so that we can try this again and hope it was a fluke and not the norm. We would like this to be our main way to travel to visit family but without proof that this isn't the norm, I will not be trying it again. To add insult to injury, there is no way to contact you directly with an actual email address and your form is not working properly. I have now called to request an email address. **I purchased * seats for * adults, * child, and * infants. We were told there was only room for us to have * seats and that we would have to wait for more. About *** an hour in were given * more seats. Mind you, I had two babies, a child, and myself in the two seats in a car with no Air Conditioning. They kept telling us they would fix it but never did. They found two more seats about ** minutes into the train ride. I had two infants that developed heat rash due to no A*C. I asked to move but was told the train was overbooked and we would not be moved. Finally, Ray, was able to find us * seats in Rocky Mount (* hours into our trip). Meanwhile, I had to get up and walk the babies to another car to keep them somewhat cool with my * year old trailing behind because she was crying it was so hot. Then the train was over an hour late getting into Burlington. **Our trip from Burlington to Washington was *** hour late returning. **I expect a full refund AND vouchers so that we can try this again and hope it was a fluke and not the norm. We would like this to be our main way to travel to visit family but without proof that this isn't the norm, I will not be trying it again. To add insult to injury, there is no way to contact you directly with an actual email address and your form is not working properly. I have now called to request an email address and continuing to try to submit while I am on hold.

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Amtrak

Problème de service client
Reported by GetHuman3215882
juil. 8, 2019 - il y a un an
Not resolved
Vu par 9 clients jusqu'à présent
Problème similaire à 3055 autres
0 clients suivant ce

Timeline

GetHuman3215882 a commencé à travailler sur ce problème
juil. 8, 2019 11:07pm
GetHuman3215882 indique que le problème n'est pas encore résolu.
juil. 9, 2019 9:34am
GetHuman3215882 indique que le problème n'est pas encore résolu.
juil. 9, 2019 11:10pm
GetHuman3215882 indique que le problème n'est pas encore résolu.
juil. 11, 2019 11:13pm