Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-allieru may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman-allieru's own words
My Alaska Airlines flight got cancelled and I got rebooked onto an American Airlines flight as a connection. I don't have a ticket for the second leg of the flight and I don't have the look up code to find the flight information or the ticket information.
GetHuman-allieru did not yet indicate what American Airlines should do to make this right.
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