Can we cancel the flight we made using miles KENZJK

GetHuman1707200's customer service issue with American Airlines from December 2018

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The problem: Can we cancel the flight we made using miles KENZJK
GetHuman1707200 did not yet indicate what American Airlines should do to make this right.
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American Airlines

Customer service issue
Reported by GetHuman1707200
Dec 7th, 2018 - 3d ago
I have an issue with American Airlines too
Fixed
Seen by 4 customers so far
Similar issue to 5620 others
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman1707200 started working on this issue
Dec 7th 1:34am
GetHuman1707200 confirmed the issue is fixed. Hooray!
Dec 8th 1:49am