Amazon Customer Service Issues

I keep receiving unexpected packages from Nevada that I did not order. This has resulted in unauthorized charges on my Chase account. Despite contacting customer service multiple times, I have not received a satisfying resolution. I feel frustrated and have not found anyone willing to assist me. The items I received, like the Teeth Whitening System and Wireless Power Bank, are of no use to me as they were not requested. I want this issue resolved promptly and the charges removed from my account. The fact that these items keep arriving without my consent is concerning. I am considering escalating this matter to the relevant authorities if necessary to prevent further shipments and charges.

Hello, I ordered 2 bottles of Bitter Melon supplement from N´atrition through order [redacted]-[redacted]. The delivery address is in Mexico City. Upon tracking, it shows the package was delivered in Guadalajara instead of Mexico City due to a special logistics company used because of the pandemic. I am not pleased with having to pay for an additional shipment from Guadalajara to Mexico City when I already paid for final delivery to Mexico City through Amazon. I have reached out to N´atrition multiple times with no response regarding this matter.

Subject: Assistance Needed with Recent Orders Dear Amazon Team, I am writing to address a recurring issue I have encountered while attempting to order a compression shirt on two separate occasions. The orders in question are [redacted]-[redacted] and [redacted]-[redacted]. During the first order, I received the incorrect item despite ordering two shirts in different colors. The subsequent replacement order also arrived as the wrong product. I experienced difficulties during my interactions with live customer support via the Amazon app and remain dissatisfied with the resolutions provided. I appreciate your assistance in resolving this matter promptly since the correct item is crucial for managing discomfort at work. I have always been a loyal supporter of Amazon and hope to continue this positive experience with the right resolution. Thank you for your attention to this matter. Kind regards, S. Lemieux

I had contacted last week regarding being double charged for Amazon Prime for several months. Unfortunately, I couldn't access my old account as I no longer have the phone number linked to it for verification codes. After a 2-3 hour call with a representative, we exhausted all options and I uploaded my ID as requested. I was told it would take 7 business days to hear back via email but haven't received any updates past the deadline. Another call 2-3 days ago assured me an email would arrive within 24 hours to address the verification issue and refund my inactive months. Regrettably, I'm still waiting for the email. I kindly request to close my [redacted] account, remove Prime from it, and process the refunds promised. Working in customer service myself, I understand refunds can be issued without accessing the account directly. Your prompt assistance is greatly appreciated as I urgently need the refunded amount.

Hello, I am Amanda Gregory, and I placed an order today with Amazon US for the American Girl Joss Kendrick doll for my daughter. The order number is # [redacted]-[redacted], and I selected AmazonGlobal Priority Shipping. I was wondering if it is possible to have the order delivered to Montmorency LPO at 41-43 Were St, Montmorency VIC [redacted], which is my local post office. My daughter is deaf and uses Sign Language (Auslan) and spoken English like Joss, making it important for us to find toys that represent and are role models for deaf children. I found Joss Kendrick on Amazon, and she is the perfect fit for my daughter. Despite financial constraints, I am grateful for being able to gift her such a meaningful present from Father Christmas. My daughter is thrilled and can relate to Joss due to their similar hearing loss. I am proud of her resilience and excitement. I am eager for a quick response from Amazon so I can plan accordingly. Thank you. Best Regards, Amanda

Dear Team, I have canceled an order twice because of a change in the billing address. Despite seeking support through calls and chats on two occasions, the billing address remains the same as the shipping address in the order confirmation. Furthermore, the gift wrap shows 'A gift from the receiving person's name' rather than my name. This situation came to my attention with the order delivered today that I placed yesterday, causing me great dissatisfaction. During my first call with a customer care executive, it was acknowledged that the billing address was not updated, and an update was confirmed. However, upon placing the order again, the billing address remained unchanged. In the second call with another executive, an email was sent to update the billing address by adjusting payment options and addresses, but the issue persisted. The gift wrap still did not show my name. This discrepancy is troubling, and I believe it stems from the billing address not being correctly updated despite my efforts. I urge you to address and rectify this issue promptly. Thank you, Syamanthika

To whom it may concern, I had requested the food delivery before 9:00 AM due to the urgent need for milk for my three grandchildren under three years old. Unfortunately, the order did not arrive on time, causing me to cancel it around 9:24 AM. Despite my cancellation, the order was delivered after 9:41 AM, long past the needed time. I even paid an additional fee to ensure timely delivery, which was not met. I had to personally go to the store, which is just a few blocks away, to address the emergency need for milk. This experience has left me extremely dissatisfied with the service provided on this occasion. Sincerely, Alfredo

Order# [redacted]-[redacted] - I received an email saying my package was delivered on Saturday, but I didn't find it. It wasn't in the parcel locker by the driveway as instructed. Lately, drivers seem to not follow the delivery instructions correctly. Living on Highway 10 means there's a lot of traffic, and leaving packages outside poses a risk of them being taken by anyone passing by. My husband had to buy the item from the drugstore since the clippers didn't arrive on time. Please refund Order# [redacted]-[redacted] as we don't need a replacement. For ORDER # [redacted]-[redacted], the driver left it outside the parcel locker, and it got soaked in the rain. Please remind all drivers to read instructions and use the parcel locker. FedEx drivers used to follow these instructions. Thank you, Cheryl Rudy

Hello, I am Rajarajeswar. A few days ago, I received a $25 reward from Gartner, which I used to make a purchase on Amazon. Unfortunately, the order was accepted and then automatically declined, resulting in my account being put on hold. I have already contacted Amazon about the issue and provided them with proof of the Gartner email and my virtual Visa card number. However, they have not accepted it, which is very disappointing for me. In the past year, I have received gift cards and used them to shop on Amazon without any problems. This time, the card was accepted, then declined, and my account was put on hold. I kindly request for my account to be activated so I can use my card for purchases. I have provided all the necessary proof, and I am unsure of what else Amazon requires from me at this point.

On (11/22/[redacted]), a Drop Shipper complained about our company. They ordered "The Secret of Light" on (11/8/[redacted]) and it was mistakenly delivered to the wrong County but the correct State, causing a delay. After receiving a message about the missing book on (11/20/[redacted]), we took immediate action. We contacted the Buyer, spoke with the USPS Manager to address the shipping error, and promptly sent out a replacement book via Priority Mail on the same day. We kept the Buyer informed and issued a refund. We double-checked all address details before shipping to avoid future issues. Despite challenges due to the storms, we are actively working with USPS to resolve the situation. The Book refund was processed on (11/22/[redacted]). We appreciate your understanding and patience regarding this matter.

Upon checking my email, I discovered an order for a Samsung Electronic Galaxy Note 20 Ultra 5G Factory Unlocked Android Cell Phone 128GB, Order [redacted]. I typically only interact with Samsung for contests, where I thought I was entering a giveaway by providing my email. Being 82 years old on a tight budget, I am unable to afford the $[redacted].99 cost. My income from Social Security and Pension is insufficient to cover such an expense. I urgently request the cancellation of this order before it is shipped. If it arrives, I will either refuse it or arrange for its return via the postal service or UPS. I am unsure how this order was placed, causing me great distress. Please address this issue promptly.

Maintenance cependant ma patience a ses limites. Amazon déclare avoir livré une commande de lot de chaussettes commandé deux fois. Jamais reçue et le vendeur, en plus d'ignorer mes messages de réclamation, n'a même pas la décence de me répondre. Chaussettes de sport Sockera, peinture classique, femmes sportives, coton long, chaussettes en plastique ziplock soi-disant livrées le 11 novembre MAIS JAMAIS REÇUES. C'est pourquoi je demande à Amazon d'agir et de me rembourser les deux fois où j'ai commandé ce lot de chaussettes à 7,46 € x 2 = 14,92 €. Je ne vais pas passer ma vie à réclamer de l'argent volé !!! En tout cas, je n'effectuerai plus aucune commande chez Amazon tant que mon dû, mon remboursement de 14,92 €, ne sera pas effectué sur mon compte. Je ne manquerai pas de faire de la publicité pour votre site qui irrite les clients en faisant la sourde oreille face à des commandes jamais livrées. C'est du vol !

Hi there, I wanted to share that I encountered an issue after making a recent order using a gift card. My account got suspended for reasons unknown to me. I received a message requesting proof that the gift card was a gift, which I promptly uploaded along with my Billing Address. The system mentioned that the information would be reviewed within 24 hours. When I tried to log in later to check for updates, I had to approve the sign-in request due to having 2FA enabled on my account. However, due to my slow internet, the approval page loaded slowly. Inadvertently, I clicked "Deny" instead of "Approve" leading me to reset my password. Following the instructions, I find myself stuck in a cycle requiring OTP, Full Name, and email/phone verification which sends me back to OTP authentication. I am wondering if this issue is related to the recent order I placed using my gift card. I made a simple purchase of a Tablet, Game Pad, and SSD Drive using my Gift Card balance.

Subject: Issue with Amazon Order # [redacted]-[redacted] Regarding the aforementioned Amazon order from seller Xoticbrand, I need to address an issue with the item I received, which was different from what I had ordered. Following communication with the seller, they have kindly agreed to issue a full refund. I used an Amazon gift card as my payment method for this purchase, and I would like to request that the refund be processed back to my debit card or account due to the unavailability of the originally ordered item. The option to transfer the refund as pay balance is less favorable to me as I do not anticipate further purchases on Amazon at this time. With the item no longer being an option for purchase and my location overseas, I am unable to directly contact Amazon US customer support. Unfortunately, the app version with live chat is also restricted outside the US. I would appreciate any guidance on how to effectively communicate this refund preference to Amazon promptly. Thank you, S J Ghosh Serampore, WB India

On the Amazon website, under "Content and Devices" on the "Content" page, there is a section where all items like books, music, and apps are listed for selection. A feature to sort books into "read" and "unread" categories would be beneficial. This could be achieved by introducing these categories alongside the existing ones like "all, purchases, samples, rentals, loans, borrows." Alternatively, adding "read" and "unread" options to the sorting feature under "Sort by:" along with acquisition date, author, and title could also improve the user experience. Is it possible to implement this feature to help users differentiate between read and unread books more efficiently?

As an Amazon book seller with a Seller Central Author account, I have been trying to add the "Look Inside" feature to my book listing, titled "Two Revolutionary War Privateers." Despite multiple requests and form submissions, the feature has not been attached to my book. I have been selling this book for over a year and have full control over it, as my wife and I wrote it, own the copyright, and self-published it. I recently contacted Customer Service, who provided a link to request the feature again, but I am still unable to see it on my listing. I would appreciate assistance in getting the "Look Inside" feature added to my book listing as soon as possible to avoid losing sales. Thank you.

Order No. [redacted]-[redacted] Placed on July 30, [redacted] Delivery: Wednesday, August 5 - Monday, August 10 Your delivery option: Standard Delivery Order Details Your order will be shipped to: CACHIN AUNAY SOUS CRECY France "douceur d'intérieur parure drap 4 pieces 140x190 cm goyave" Condition: New Sold by adunivers-maison EUR 34.90 Item Subtotal: EUR 34.90 Shipping: EUR 4.90 Total Order Amount: EUR 39.80 Selected Payment Method: Visa If you are using a mobile device, you can receive delivery notifications and track your package using our free Amazon app. We hope to see you again soon. Amazon.fr Ensuring the safety of our employees and delivering what you need Unless otherwise stated, items sold by Amazon EU S.à r.l. are subject to the applicable Value Added Tax in the destination country, according to European distance selling laws. If your order contains an item or more offered by a seller other than Amazon EU S.à r.l., it may be subject to VAT, following the seller's policy and location. Learn more about VAT and sellers. If the items were purchased from an Amazon Marketplace seller, they may ask for additional information, such as your VAT number or tax code, to issue a valid invoice. This email is an order receipt and confirms the purchase contract. An email confirming the shipment of your items will be sent to you soon. Please note that this message was sent from an email address that cannot receive emails. Please do not reply to it.

Hello, I was informed that I would receive a FULL refund, as documented in my account's customer service chat history. However, I only received a partial refund. After speaking with someone today, I was advised to return the items for a full refund, which I understand is the standard procedure. This was not mentioned during our previous conversation. My understanding was that I was entitled to a full refund without returning the items, a gesture sometimes offered to acknowledge mistakes and satisfy customers. Had I been instructed to return the items initially, I would have done so. As I was not, I opened and used them, making it impossible to return them now. I request that Amazon honors the original resolution as promised. Any errors made should not be my responsibility but that of your staff. I expect to receive what was promised to me in the manner it was promised, without the need to return the items due to the lack of prior instruction. I await a prompt response. -Christian H.

I have recently followed the return process for Order ID: [redacted]-[redacted] regarding the Optoma ML750e WXGA Ultra-portable lightweight LED Home Cinema Projector. Although I forgot to include the Amazon barcode in the box, I have shipped it using Royal Mail with tracking. I possess both the delivery receipt confirming it was received by the postal service and the receipt from the Post office proving shipment. This refund is significant to me, and I am hopeful to receive it promptly. Thank you, Edward V Lawrence.

Due to dealing with my daughter's hospitalization, I'm now able to address two recent orders. The first, on Nov. 11, had issues including a split Gain Dish soap container, spoiled Cream Cheese, damaged Summers Eve, an opened lotion, and a foul-smelling steak that had to be thrown away. Total cost was $18.92, confirmation ending in [redacted]. Additionally, on Nov. 13, my order included melted Gator tots and defenses, spoiled Barbacoa, Mozzarella sticks defenses, cracked eggs, thawed yogurt, moldy sour cream, and improper beef temperature. I believed I had filed a claim before but apparently not. I appreciate your usual good service since I order from you frequently during COVID. Could I please receive a refund or credit for these problematic orders?