Amazon Customer Service Issues

I recently placed an order on Amazon.in for ten items, but unfortunately, when the package arrived, it only contained three items. The receipt included in the package stated that all ten items were enclosed, which is incorrect. I requested to return the items, but they are asking for all ten to be returned, even though I only received three. The receipt provided is fake and invalid, misrepresenting the contents of the delivery. I am experiencing this as a case of fraud because I have paid for ten items, yet only three were delivered to me.

I was in the process of ordering two swim caps but did not complete the order. No order was sent or finalized. I had just ordered a waterpik seconds before and had provided my credit card information. However, I had to leave because my ride arrived, and I couldn't finish the swim cap order. Nonetheless, I received the unordered swim caps with no information inside the package. I tried to return them at the library, but the librarian didn't know how to handle Amazon returns. Finally, a new librarian showed me how to start the return process, but Amazon is not accepting the return of the unordered product. I need help getting a return label and instructions on how to return the swim caps. Please assist as soon as possible. Thank you.

I encountered an issue with an order I placed using my gift card for $[redacted], which was subsequently canceled. Upon attempting to log in again, I received a message stating that my account has been locked and to check my email. Following a call yesterday at 8:00, where I informed them of the problem, I was told they would send an email within 24 hours. I am still awaiting this email after contacting them several more times today and being given the same 24-hour response. I am concerned about losing my funds and items. Please assist me in resolving this matter, and I am willing to correct any mistakes I may have made to prevent this in the future. Thank you.

I recently purchased items from Amazon.in through Vaidehi Creation. My order was for ten items, seven maroon, two blue, and one grey. However, when the package arrived on May 11, [redacted], it only contained three items. The receipt included in the package shows the incorrect quantity as ten items. I raised this issue with customer care, who did not resolve the problem. I am seeking assistance in either receiving the remaining seven items or returning the package with the incorrect quantity.

On 19/05/19, I discovered that I have been charged £7.99 monthly for Amazon Prime since 8/12/18. I did not sign up for this service and promptly cancelled it on 19/05/19. I am requesting a refund for all the previous unauthorized charges. I've tried reaching out through chat and email, but have encountered issues with both platforms. When I selected email as an option, I did not receive further assistance nor an email address to contact. Please consider this as a formal complaint and expedite the refund process for the charges taken without my permission.

I placed an order on Amazon on May 11th with the seller Funky Bits. I have been trying to contact them about my order, but have not received any response to my numerous emails. The order was supposed to be a birthday present, and we waited all day for it on the scheduled delivery date, only for it to arrive the following Saturday without notice. It has now been taken to a post office that closes early, and we haven't been able to pick it up due to our work schedule. This delay has made the birthday gift four days late, and we are extremely disappointed. If I don't hear back within 24 hours, I will escalate the issue with Amazon and Funky Bits. Please advise on how I can file a formal complaint regarding this situation.

Hello Charles Willis, I wanted to inform you that your replacement order was processed in advance, but we have not yet received the original item back as expected by Wed, May 15. Due to this, your Visa card has been charged again. If you have returned the item, the charges will be reversed once we receive the return. Thank you for your cooperation. Sincerely, Charles Willis

I recently purchased two pairs of sandals, the Clarks Cloudsteppers Women's and Clarks Women's Saylie Moon, individually in March. However, both were one size too large, so I returned them to Kohls at [redacted] Harlem Ave. in North Riverside. Kohls must have informed you when they processed the return because I never contacted you directly. While I was overseas for a month, I received emails from you stating the sandals were not returned, and more recently, that I was charged for one pair again. I am positive I returned them because I did not initiate the return process; Kohls did on my behalf. Due to my time abroad, I cannot provide exact dates, but I am concerned about being double-charged for the second pair. I appreciate your prompt attention to this matter and request the erroneous charges be reversed. Thank you for your assistance. Sincerely, V. Burmeister

I noticed a charge of $13.77 on my AAA credit card statement, but I'm unsure of the reason for this. The reference number provided is #[redacted]. The last four digits of the credit card in question are [redacted]. The statement indicates the charge is from Amzn.com/billWA. My name is Merlin W., and I have a separate Amazon Prime account with a different billing credit card. Additionally, I have a business Amazon Prime account associated with a distinct billing credit card. My email addresses are [redacted] and [redacted] I would appreciate assistance in resolving this matter.

I contacted Amazon last Saturday to cancel my Prime and Kindle Amazon Music subscriptions which I haven't used in a year. An Amazon representative instructed me to purchase three $[redacted] Google Play cards for a total refund of over $[redacted], including the $[redacted] I loaded on the cards. After providing him with the card codes, he abruptly hung up, taking my $[redacted]. This is unacceptable behavior, and I demand a refund. If not, I will pursue legal action and seek more than $[redacted] in damages. Trust is crucial, and this breach of trust is unethical. Please refund my money promptly or face a lawsuit and negative publicity.

Regarding order [redacted]-[redacted], it was out for delivery from Springfield, VA since 7:41 AM on May 21, [redacted]. Yesterday around 1:00 PM, when I was next in line for delivery and the driver was close to my address at [redacted] Cloudes Mill Way, Alexandria, VA [redacted], there was an unexpected deviation in the route. Despite being near my location, the driver went in the opposite direction and ended up outside the Beltway, causing a missed delivery. The Amazon tracking system has not provided any updates or explanations for this issue. As a result, the delivery is already one day late with a new estimated delivery date of May 22-23. I have faced similar delivery problems with Amazon Prime in the past. If the Yamaha AV 4K receiver/amplifier is not delivered by 8:00 PM on May 21, [redacted], I request a replacement to be shipped overnight at Amazon's expense. Otherwise, I will purchase the item locally and return the Amazon order.

Hello. I’m concerned because I believe my account may have been compromised. My email address is [redacted] My password was changed without my authorization, and despite several attempts to reset it through the "forget password" option, I have not received any reset emails. Customer service promised to send me an email so I could reset my password but I never received it. I was surprised to receive an email requesting a refund for products I did not ask for. To prevent unauthorized purchases, I have canceled the credit cards linked to the account. Customer service mentioned a two-step process to access the account, which I did not set up. I urgently need assistance with either deleting my account or resetting the password. Your prompt attention to this matter would be greatly appreciated. Thank you.

I mistakenly made a double prepaid order for the same product. Shortly after, I canceled one order. I received an email from Amazon India stating that my refund for the canceled order (reference number [redacted]) was processed on the same date of purchase, 27-04-[redacted]. Even after ten days, I did not receive the refund. When I reached out to Amazon India, they mentioned that the delay might be from the bank's side as the refund was initiated to my bank account. However, upon contacting the bank, they informed me that they did not receive the refund, mentioning that the reference number provided by Amazon was not a UTR or transaction number, making it hard for them to track. Feeling frustrated after almost a month, I have now filed a dispute with SBI Card, who stated it's for credit card transactions only. I am seeking guidance and assistance in resolving this issue.

Hello, I've encountered a significant issue regarding my recent deliveries to my new address at my apartment. Despite providing clear instructions for all deliveries to be left in the leasing office before 5:00 PM and signing for the packages, there have been instances where deliveries arrived late and were left behind my door, leading to some packages getting lost. The leasing office has warned me that if this continues, they will take legal action against Amazon. I have contacted customer service multiple times and have been disappointed with just receiving apologies. I would like to escalate this matter to a supervisor to ensure that future deliveries adhere to the instructions given.

On May 2nd, I placed an order for a Van Heusen sling bag and paid for it using my debit card. Unfortunately, when the bag arrived, it turned out to be a poor quality dupe. Disappointed, I returned it promptly the next day. However, it's been almost a month, and I still haven't received my refund. When I contacted customer service, they claim the delay is due to a banking discrepancy. I believe that since I paid Amazon directly, they should handle the refund. I am extremely dissatisfied with this experience. Not only did I pay Rs. [redacted] for a subpar product that was nothing like the authentic Van Heusen brand, but I also feel deceived by both the seller and Amazon. I urge Amazon to investigate this matter seriously, as customer trust is at stake. If customers like me find better alternatives, Amazon risks losing a significant portion of its business. Reputation is easily gained but hard to maintain.

Please review the following response from the seller regarding the product return and repair. I need your assistance to coordinate the shipment for it to be picked up and delivered to your stores for repair. These are the item/shipment pick-up address details: - Name: Raj Kumar Singh - Address: Quater No 87/1/1 Road No 18, Adityapur 2, Jamshedpur, JHARKHAND [redacted], India - Contact: +91 [redacted] and [redacted] I have always been a loyal customer of Amazon, but recently, I have encountered several issues with my purchases, which is concerning. I have a history of buying various products, from large home appliances to the recent purchase of the GetBest R1 Sports Ride on Bike for Kids, which unfortunately stopped working after a month. This was a birthday gift for my 5-year-old nephew, and his disappointment is immeasurable. I have been trying to return or replace the product but faced challenges with the seller and Amazon’s customer support. I seek urgent resolution to this matter as it's essential to have the product replaced promptly, especially considering it was meant as a special gift. I hope this message reaches the appropriate department or person within Amazon who can provide the necessary support and assistance without further delays or inconvenience. Thank you.

Hello, my name is Shabnam. I purchased a Xolo Era X4 smartphone from Amazon on 17-4-19, which broke down within 20 days. When we contacted Amazon customer care, they asked us to take it to the nearest service center. Upon visiting the center, we were informed that the phone received from Amazon had been previously repaired, even though I bought it new. We have tried contacting customer care multiple times and even sent them emails with the details provided by the service center, but we have received no solution. The phone is under a one-year warranty, yet the service center is asking for money along with service fees. Please advise me on what to do as I have been troubled for weeks. Kindly contact me via phone or email with a solution. Thank you.

I purchased a [redacted] capsule bottle of OWN PWR Creatine Monohydrate, and I received a package from the delivery driver yesterday. Upon opening it, I discovered that the bottle inside was labeled as a [redacted] capsule bottle, even though it was supposed to contain [redacted] capsules according to the sticker on the cap. I counted the capsules inside and found there were only [redacted]. The order number for the [redacted] capsule item is #[redacted]-[redacted]. To resolve this issue, kindly send a second bottle of OWN PWR Creatine Monohydrate, a [redacted] capsule bottle, to fulfill the correct order.

Subject: Your Amazon Prime Membership Information Dear Amazon, I want to inform you that I did not intentionally enroll in any policy allowing charges to be deducted from my Visa account except for purchase costs. I kindly request to be unsubscribed from Prime and ask to refrain from charging my account. Thank you, D. Lonier [redacted] From: Amazon Prime Date: Wednesday, May 22, [redacted] Subject: David Lonier: Prime Membership Charge Notification Dear D. Lonier, We would like to remind you that your 30-day free trial for Prime is ending soon. On May 27, [redacted], a charge of $12.99 (plus applicable taxes) will be applied to your account for a month of Prime membership. By continuing with Prime, you will retain access to various benefits such as FREE Two-Day Shipping, streaming movies and TV shows, ad-free music, unlimited photo storage, early access to Lightning Deals, free Kindle books, and more. If you prefer not to continue with a paid membership, please visit the Manage Your Prime Membership page to cancel and prevent charges. Thank you for being an Amazon Prime member. © Amazon.com, Inc. All rights reserved. Amazon, Amazon.com, the Amazon.com logo, Prime, and Amazon Prime are trademarks of Amazon.com, Inc. or its affiliates. For additional details, please review the Prime Student Terms and Conditions. Kindly note: this email is a notification and cannot receive replies. Do not respond to this message. Click here if you need to contact us. Amazon.com, [redacted] Terry Avenue N., Seattle, WA 98[redacted]. This message was sent to: [redacted]

I'm usually pleased with the service I receive, but I'm concerned about my recent hoverboard delivery. Unfortunately, it was initially sent to the wrong address, and I had to retrieve it from my neighbor's porch. When I collected it, I noticed that the inner smaller box, which should have been securely packed, had shifted significantly within the larger box, potentially causing damage. Typically, items are well-protected with bubble wrap and air cushions, but this time it was inadequately secured. Given the delicate nature and value of the electronic item, I'm worried about possible damage. I can provide pictures if necessary. I hope for improved packaging of my future orders to prevent any mishaps. There is a visible break on the side of the outer box, and I wanted to address this before inspecting the item for any harm. Thank you for your attention to this matter.