On Friday, the **rd of September we flew from Halifax via Toronto to Frankfurt. On arri...

GetHuman7843098's Problème de problème de bagages avec Air Canada à partir de septembre 2022

Aide sur mon problème Air Canada
First: share to improve GetHuman7843098's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman7843098 may need:
Nom sur la réservation, référence de réservation à 6 caractères et adresse e-mail utilisée pour la réservation
The issue in GetHuman7843098's own words
On Friday, the **rd of September we flew from Halifax via Toronto to Frankfurt. On arrival at Frankford we picked up our cases, put them on an airport trolley to the taxi and went home. At home I noticed, that my case had a damaged wheel. The case is not rollable anymore neither on four nor on two wheels. I tried to report this damage online to AC, but I have no damage reference number, as we didn’t notice the damage at the airport. I’ve tried to phone Air Canada, but could not get through. I can also not find a phone number for Air Canada in Frankfurt. Do we really have to drive the case back to Frankfurt airport? And would that help or just increase the cost? I will definitely have to buy a new suitcase. I have photos and also the air tickets and the luggage check-in receipt.

GetHuman7843098 did not yet indicate what Air Canada should do to make this right.

How GetHuman7843098 fixed the problem

We are waiting for GetHuman7843098 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Air Canada's attention and get better help faster. Tap below to get started.
Vous avez également Air Canada problèmes?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Air Canada

Problème de problème de bagages
Reported by GetHuman7843098
sept. 28, 2022 - il y a 2 mois
Not resolved
Vu par 6 clients jusqu'à présent
Problème similaire à 435 autres
0 clients suivant ce

Timeline

GetHuman7843098 a commencé à travailler sur ce problème
sept. 28 3:31pm
GetHuman7843098 indique que le problème n'est pas encore résolu.
sept. 28 7:40pm