On Friday, the **rd of September we flew from Halifax via Toronto to Frankfurt. On arri...

GetHuman7843098's Problème de problème de bagages avec Air Canada à partir de septembre 2022

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Nom sur la réservation, référence de réservation à 6 caractères et adresse e-mail utilisée pour la réservation
The issue in GetHuman7843098's own words
On Friday, the **rd of September we flew from Halifax via Toronto to Frankfurt. On arrival at Frankford we picked up our cases, put them on an airport trolley to the taxi and went home. At home I noticed, that my case had a damaged wheel. The case is not rollable anymore neither on four nor on two wheels. I tried to report this damage online to AC, but I have no damage reference number, as we didn’t notice the damage at the airport. I’ve tried to phone Air Canada, but could not get through. I can also not find a phone number for Air Canada in Frankfurt. Do we really have to drive the case back to Frankfurt airport? And would that help or just increase the cost? I will definitely have to buy a new suitcase. I have photos and also the air tickets and the luggage check-in receipt.

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Air Canada

Problème de problème de bagages
Reported by GetHuman7843098
sept. 28, 2022 - il y a 2 mois
Not resolved
Vu par 6 clients jusqu'à présent
Problème similaire à 435 autres
0 clients suivant ce


GetHuman7843098 a commencé à travailler sur ce problème
sept. 28 3:31pm
GetHuman7843098 indique que le problème n'est pas encore résolu.
sept. 28 7:40pm