Air Canada Customer Service Issues

Can you please confirm the requested changes have been made? I'm traveling with these two 14-year-olds: Moses Callahan - 12/20/[redacted] Pearl Quesada - 8/6/[redacted] We asked for a name change from Dachary Johnson to Dach Johnson. I've spent hours on hold trying to contact someone but haven't reached a live person. The website isn't providing flight information either. Craig Finley

I took Air Canada flight AC [redacted] on July 9th from Montreal to Philadelphia, US. The boarding time was at 18:00 with a departure at 6:30. After landing on flight AC [redacted] from Montreal at 5:00, it took me until 5:15 to disembark. By the time I cleared US customs and Passport control and reached gate C88 at the other end of the airport, it was 6:30 and the boarding had already stopped. I was too late, and everything was closed out. Fortunately, one of the agents did something amazing. She communicated with the plane, managed to reopen the booking, and got me on the flight. Despite the chaotic situation, I failed to get her name, but I am truly grateful for her going above and beyond to ensure I made it onto the plane. Thanks to her, I arrived in Philadelphia on time, even though I was tired and exhausted. Her exceptional effort has convinced me that Air Canada is indeed the best airline. - C. L. Davis

Dear Air Canada, I am writing to address a disturbing experience I encountered during my recent trip from Sydney to Toronto and back. Attached, you will find my boarding pass for reference. Upon arrival at Toronto International Airport on June 5, [redacted], to catch flight AC123 departing at 19:10 to Vancouver for a connecting flight, AC33 to Sydney, I faced significant issues. The AC123 flight was delayed by three hours, causing me to miss my connecting flight in Vancouver. Unfortunately, there was no assistance or information provided to passengers affected by the delay. This lack of communication and support extended to not arranging accommodation or meals for those impacted by the delay, leaving passengers like me stranded and hungry. These shortcomings are quite disheartening to experience from a prominent airline like Air Canada. I spent approximately 24 hours in the Vancouver airport without any provisions. It wasn't until 22:30 on June 6, [redacted], that I boarded a plane. Throughout this ordeal, I had to purchase three meals without any rest. Despite the ordeal, the airline has not issued any apology to date. I am requesting A$[redacted] compensation and a formal apology for the distress caused. I eagerly await your response. Sincerely, Yuk Chun Alfred Lee

Hello, my name is Paula Eloise Davis, born on October 27, [redacted]. I had an original booking with the reference HHMEKL on April 20, [redacted], on United Airlines. Unfortunately, I was denied boarding on my flight on June 3, with booking reference [redacted][redacted]. United Airlines attempted to rebook me on a flight to Canada, which got canceled, and they couldn't find an alternative. Consequently, I had to book a separate flight to Atlanta and then a Delta Airlines flight to Montreal at my expense. This resulted in missing my brother's wedding and enduring a very stressful situation. Additionally, my luggage was delayed in Houston for over a day. When I called to confirm my return on June 11, the representative couldn't locate my ticket, so she rebooked me via Denver for my return flight. I did not end up traveling through Denver to Newark to Montreal on June 3. I am seeking suitable compensation for the inconveniences caused by Air Canada/United and the extra expenses incurred for traveling to Montreal on June 3. I reached out to Air Canada via email on June 7 but have yet to receive a response, which is disappointing. Thank you.

We traveled from New Orleans, USA to Delhi, India through Houston and Montreal on Flight 50 on June 8th. Unfortunately, our luggage did not make it to Delhi with us. We were informed they would arrive the next day and be delivered promptly to our address in India. It has now been 6 days, and we are still without our belongings. We have been unsuccessful in reaching the provided phone numbers for assistance. Our bags contain essential items for our stay, some of which are irreplaceable and unavailable in India. This situation is causing significant inconvenience and impacting our trip negatively. Please expedite the process and provide updates on the status of our missing luggage. Thank you for your assistance. Hannah

I need help canceling a duplicate flight ticket and obtaining a refund. While booking a flight on AirCanada, I encountered an issue with the processing page that required a refresh, leading me to re-enter all my details. Without receiving a confirmation screen or email after the first attempt, I assumed the purchase had not gone through and tried again, successfully receiving a confirmation on the second try. Upon reviewing my credit card statement, I discovered two charges for flights from AirCanada, both outside the 24-hour refund window. By cross-referencing the ticket numbers on the transactions through the Air Canada website, I confirmed that the initial aborted purchase had indeed gone through, resulting in duplicate tickets for the same flight under my name. I am seeking assistance to cancel one of these tickets and obtain a refund.

Hello, I'm Max Armstrong. I'm experiencing issues using my $[redacted] CAD e-gift voucher for a flight to the Dominican Republic with booking reference number 4B7CNU, which I didn't purchase. After being told the voucher was unavailable, I postponed my trip. Now, for a June 16, [redacted], flight to Mexico, I'd like to apply the voucher. I've tried reaching out via emails and calls multiple times without success. Please assist promptly as flight prices are rising. My voucher number is [redacted][redacted]/[redacted]. Thank you, Max Armstrong.

I am distressed! Our return flights from Canada to Bali were canceled by a third-party travel app. Despite being fully paid for, I discovered online that all our flights were canceled. Traveloka, the third-party agency, is blaming the airline. This trip to see my parents after three years apart because of covid is crucial as my mother is unwell. The ticket numbers for me, Jamie Lynn Jacobson, and my son, Aiden James Anthony Oprandi, are I [redacted][redacted] and I [redacted][redacted]. These are for the journey from Calgary, Alberta, to Jakarta. We are Canadian citizens. I am in possession of all receipts and itineraries.

Hello, I am reaching out because I have been facing issues trying to contact Air Canada for the past week. Our flight from LAX to Rome with a layover in Montreal faced significant delays on the runways in both Montreal and Toronto, totaling over 6 hours, which I believe is against regulations in the U.S. After missing our connecting flight by 20 minutes due to the delays, we encountered unavailability of staff and no assistance from Air Canada. Despite our efforts, we were unable to board the replacement flight to Rome as we were advised we missed our original flight. Eventually, we were rerouted to Cairo with a connection to Rome, but even that caused confusion as our tickets were not found upon arrival in Egypt. Upon reaching Rome, our luggage was missing, and we had no communication with Air Canada regarding our predicament. We have been unable to reach anyone at Air Canada despite long wait times. The subsequent changes to our return flight and the lack of seating have further complicated our situation. This experience has been distressing, especially since this trip was significant for my mother. Any assistance or contact information for Air Canada would be greatly appreciated. Thank you for your attention.

I recently paid $[redacted] for a seat on flight AC860 to LHR because my assigned window seat caused me anxiety due to my claustrophobia. I had originally booked aisle seats 23B & C for both flights to cope with my condition, but due to a plane change, I was told I couldn't have those seats. Additionally, I was separated from my partner who was seated in 35A. The $[redacted] represents a month's salary for me, but I felt I had no choice to ensure my comfort during the journey. I am deeply upset by this situation and need Air Canada to address their mistake in not assigning us our preferred seats.

Hello, I appreciate your assistance during difficult times. I want to seek a refund from Air Canada for a recent booking. I had reserved an international flight from India to Canada for July 21, but unfortunately, my mother had to undergo sudden surgery on May 31. As her only child and with her being a single mother, caring for her during her recovery is my top priority. She will require my assistance until July 31, and I cannot leave her alone. I am asking for a refund based on these compassionate grounds due to her medical situation. I have contacted the airline through social media, email, and provided the necessary medical documentation. I am in need of support during these challenging times and hope for understanding from the airline for a refund for the flight initially scheduled for July 21. Thank you.

I am contacting you regarding a recent flight booking I made from India to Canada for July 21. Unfortunately, my mother had to undergo surgery unexpectedly on May 31. As her only child and with her being a single mother, I've had to take care of her during her recovery period until July 31. Due to these circumstances, I am unable to travel on July 21 due to the medical situation at home. I kindly request a refund based on these medical emergency grounds. During these challenging times, I appreciate any assistance from the airline as I navigate through these unpredictable circumstances.

During our trip from Toronto Pearson Airport, we encountered multiple flight delays and missed connections, leading to a series of rebookings through various airlines. The confusion began with a mistake made by an Air Canada agent in London who issued an incorrect itinerary, causing us to miss our Emirates Airline flight. Eventually, after multiple attempts to reach Air Canada for assistance, we were rebooked on Turkish Airlines for the following day. Unfortunately, upon arrival in Tehran, our luggage was missing, and despite efforts to locate it, Turkish Airlines was unable to help as the luggage was originally tagged under Air Canada. We are now in Tehran, missing personal belongings intended for a wedding ceremony and facing financial losses due to the travel disruptions caused by Air Canada. We are determined to file a claim and seek compensation for the inconveniences we have endured.

I recently flew Air Canada from Chicago to Edinburgh on a two-legged journey via Ontario. My connecting flight in Ontario was extremely close - I was the last person to board the plane to Edinburgh. Despite assurances that my luggage would arrive with me, it did not. In Edinburgh, there was no Air Canada desk available, and around 25 of us were directed to file a report at the Swissport lost luggage desk. Unfortunately, we weren't provided with a tracing number, so I can't submit an online report. We were promised that we would be contacted, but so far, I've heard nothing. Trying to call Air Canada yesterday, I was on hold for nearly two hours before getting disconnected. I have no means to reach them now and am stranded in Edinburgh. I have all the necessary information about my flights (AC512 from Chicago and AC806 from Ontario on June 20th) and the claim ticket details. This situation has left me incredibly frustrated and inconvenienced. Can anyone offer assistance?

My flight from Montreal to Boston on 6/20/22, AC8612, was canceled 5 hours after its scheduled departure. I received multiple delayed notifications via text, ultimately leading to the flight being canceled at 11:00 pm without explanation. No guidance was provided on the next steps, leaving passengers to retrieve luggage and rebook flights independently. Despite facing challenges contacting reservations and limited flight options, I managed to secure an alternative flight home for my urgency. The lack of customer support and communication from Air Canada during this experience was disappointing. The ordeal led me to spend the night at the Montreal airport, impacting my travel and overall perception of the airline. I seek compensation for the inconvenience caused by the abrupt cancellation and subsequent lack of assistance or information. Moving forward, I am disheartened by the poor treatment of passengers and vow not to choose Air Canada for my future travel needs, sharing my negative experience with others.

My scheduled flight was on June 25, [redacted], from Saskatoon to Cleveland, Ohio, with a layover in Toronto. Upon arrival in Toronto, I was informed that the flight to Cleveland was canceled due to staff shortages. After seeking assistance, I was directed to various locations within the airport to find a resolution. Ultimately, I was rebooked on an American Airlines flight for June 26, [redacted], and provided a $20 voucher for food. Due to full hotels in Mississauga, I spent the night at the airport. Despite reassurances about my luggage, it was missing upon my arrival in Cleveland. I was directed to United Airlines for assistance, and a report was filed on June 26, [redacted]. As I needed my belongings for my daughter's graduation on June 29, [redacted], I am uncertain about the status of my missing luggage and seek guidance on the next steps to take.

My 4-year-old daughter and 6-month-old son have both Japanese and Canadian passports. Their last name is Morita on the Japanese passport and Fenton on the Canadian passport. When we arrived at the check-in counter for our June 25th flight to Japan, we were informed that their last name on the reservation was Fenton, not matching with the Covid test results and the required app. Even though I provided their passports and Canadian birth certificates, the check-in staff member, Naomi, insisted we call the reservation center to correct the last name to Morita. The wait time was 2-3 hours, but my husband managed to reach Paul after 30 minutes. Despite our efforts, Naomi closed the check-in before the correction could be made, causing us to miss the flight. We rebooked for June 30th through Paul, at the cost of [redacted],[redacted] aeroplan points, and at a lower class. I am disappointed in Air Canada's lack of flexibility, the unprofessionalism of the check-in staff, the long wait times for assistance, and the points required for the new booking. I am requesting compensation in the form of an upgrade to premium economy, the return of [redacted],[redacted] aeroplan points, and $[redacted] for additional PCR tests.

We have recently returned from our trip, but unfortunately, our suitcase has not been delivered to us. Our File Reference Number is FCOAC16706 and the baggage tag number is AC [redacted]. The names on the bag are Nicholas J. Blicha and Nancy M. Blicha. Our address is [redacted] Crestwood Drive, McDonald, PA [redacted]. You can reach us at [redacted] or [redacted]. We urgently need our bag delivered to our home as I need to repack promptly for another trip. It's becoming challenging as we've been without our essentials for a week now. We had to purchase some items as substitutes, but we will require reimbursement. Your prompt assistance in locating and delivering our bag would be greatly appreciated.

I purchased a round-trip ticket from Melbourne to Vancouver via the Air Canada website on January 16, [redacted], for $[redacted].57. Due to a flight cancellation related to the coronavirus, I was informed by Air Canada on 04/16/[redacted] that I would receive a future travel credit for the full ticket value valid for 24 months. Strangely, I also received a refund of $[redacted].07 from Air Canada, which confused me initially. When attempting to utilize the travel credit, I was informed that it had been canceled, and the ticket value had been refunded two years ago. This situation was incredibly frustrating as I believed I was entitled to a full refund of $[redacted].57 as per federal regulations. Despite multiple calls to Air Canada customer support and emails sent without response, I have not received a satisfactory resolution. I have submitted a flight disruption claim on 5/11/[redacted] for the canceled flight during the Covid-19 period with case number CAS [redacted]-H5Z4D6, eagerly awaiting an update within 30 days. I am still waiting for a resolution regarding my refund. Thank you, Jun Chen.

I had a flight booked with your airline for June 13th. Upon arrival at the airport, I checked in my bags along with my two children's bags and was charged $75 each. However, I was later informed that there were no available seats for me and my kids. We were rerouted to fly with United to Barcelona from Dulles airport. While I was told that my luggage fees would be refunded, I have yet to receive the $[redacted] refund. I request a prompt refund as I did not end up flying with your airline. It is not feasible for me to pay both United and Air Canada for the same luggage fees. My booking reference number is 4329DH.