Agoda Customer Service Issues

I would like to address an issue I encountered while booking two rooms at Don Gregorio Hotel in Salamanca. The confirmation I received displayed incorrect dates (20/12 to 21/12) which must have been a system error possibly related to a previous reservation on 20/12. Despite entering the correct dates, my booking reference is [redacted]83. I kindly request to adjust the dates for my reservation, even if there are additional charges. Your prompt attention to this matter is highly appreciated. Thank you in advance. Best regards, M.A.R.

Dear Sir or Ma'am, I recently attempted to reserve two rooms at Hotel Don Gregorio in Salamanca for December 24, [redacted], to December 25, [redacted]. Unfortunately, there seems to have been a mix-up with the booking dates as my confirmation shows the reservation for December 20, [redacted], to December 21, [redacted]. This discrepancy may have occurred due to a prior reservation process for December 20 being in the system. Despite being cautious to input the correct dates, this error happened. My booking number is [redacted]83. I kindly request to adjust the dates of my reservation, even if it incurs additional costs. I would appreciate it if you could promptly reach out to me regarding this matter. Thank you in advance. Best regards, Maria do Rosario Almeida Ritter

I made a reservation at NH Collection Amsterdam Grand Hotel Krasnapolsky for December 1st to December 2nd through the app. However, upon arrival, the hotel claimed they had no record of my reservation from Agoda. I ended up having to pay for the night again. Despite my requests, they insisted I needed to resolve the issue with Agoda. It's frustrating because I had already paid for the room through Agoda. This situation resulted in me paying twice for the same room. Additionally, the staff seemed to treat Agoda customers poorly compared to Booking customers.

Subject: Date Correction Request for Reservation at Hotel Don Gregorio Dear Sir/Madam, I recently attempted to book two rooms at Hotel Don Gregorio in Salamanca for December 24th, [redacted], but encountered an issue with the booking confirmation showing incorrect dates (December 20th, [redacted]). Despite being cautious when inputting the dates, there seems to have been a system error, possibly due to a prior reservation. My booking number is [redacted]83. I kindly request to adjust the reservation dates to December 24th, even if additional charges apply. Please reach out to me promptly. Thank you in advance for your assistance. Best regards, Maria do Rosario Almeida Ritter I have received an email from the hotel regarding the cancellation of the December 20th reservation. I rely on your support to rectify the booking dates for December 24th, [redacted]. Thank you in advance. Best regards, Rosario Almeida Ritter

I have just received an email from the hotel regarding my reservation, and I need your assistance in changing the dates to December 24, [redacted]. Thank you in advance. Best regards, R.A. Ritter From: Reception <[redacted]> Date: December 3, [redacted] at 13:43:16 CET To: Alfred and Maria do Rosario <[redacted]> Subject: Cancellation Dear Ms. Ritter, Regarding your reservation of two rooms for December 20th, we understand that you wish to cancel. As the reservation was made through the Agoda agency, we are unable to cancel it on our end. There is no cancellation fee at the hotel, but you will need to contact the agency to ensure they refund you without any charges. If you would like to book a room for December 24th, please feel free to call us or respond to this email. Do not hesitate to reach out to us if you have any further questions. Kind regards, Elisabeth Pérez

Dear Agoda, I recently made a double booking at LCS Hotel and Apartment in Phnom Penh. The first booking appeared to fail without any notification, leading me to book again. However, the company charged me twice. The hotel staff advised me to contact Agoda first for them to communicate with them regarding the cancellation. They are willing to cancel the extra booking if Agoda reaches out to them. My original booking ID is [redacted]93, and the duplicate ID is [redacted]53. Kindly cancel the duplicate reservation and refund the overcharged amount. Thank you.

I had made a reservation for 2 rooms for 2 nights at Tarcin Forest Resort and Spa in Bosnia. Unfortunately, my grandfather passed away today, and we will be leaving Bosnia tomorrow. I am kindly requesting assistance in cancelling the reservation and receiving a refund. The hotel has advised me to contact Agoda regarding this matter. I hope you understand our situation. I apologize for the sudden cancellation, but due to the circumstances, we have to leave. Thank you for your understanding.

Hello, I made a room reservation and selected to pay at the hotel during check-in. I canceled my booking on December 2, [redacted], within the free cancellation window ending on December 3. However, I noticed a charge of Php 3,[redacted].23 on my debit card. Despite contacting Agoda's customer service through chat, I was informed that no payment was taken. I am confused and seeking assistance on how and when I will receive a refund. Could you please provide a contact number for me to call and discuss this matter further? Thank you.

I would like a refund for booking number [redacted]71 made through Agoda's website for a stay at [redacted] 78. The parking situation was a surprise as it was not as described and the communication with the administration was difficult. The condition of the apartment was unacceptable, with dirty walls and worn-out bedding. The administrators were unresponsive and unhelpful. I had to call from a different number to get through to them. Please refund me for the stay that I could not complete. I hope for a prompt and reasonable resolution. It is important for you to ensure the accuracy of the property listings as they do not reflect reality. Thank you.

Regarding Booking ID # [redacted]06 I am reaching out to address an issue with my recent booking. Despite providing the confirmation number, the payment was not acknowledged by the hostel, resulting in an uncomfortable situation and ultimately being asked to pay again or vacate the premises. This led to a tense exchange with the owner and ultimately my departure. I expect a prompt refund to be processed back to my card. Attempts to contact customer service have been unsuccessful, adding to the frustration. It is imperative this matter is resolved promptly to avoid further escalation. For communication, please use the contact details provided: [redacted] or [redacted]

Hello, I made a reservation through your service for a room at Hotel Park Elanza in Coimbatore. Unfortunately, we did not receive a booking confirmation and were unable to reach your customer service for assistance. Upon arrival at the hotel, they also confirmed not receiving the booking reference, which resulted in us being unable to stay there. An amount of Rs [redacted] was charged to my HDFC credit card for this booking error. As the mistake appears to be on your end, we kindly request a refund or reimbursement of this payment. Should you need further clarification, please contact me at [redacted]. Regards, Jasique.

I made 3 reservations for Sunotel in Barcelona, Spain. They were all supposed to be free until a week before the arrival date. However, for reservation number [redacted]19, Agoda charged my credit card [redacted] euros without my consent. I demand a refund for this charge as I did not agree to pay before arriving at the hotel. Please refund the money promptly, as this is your error. Thank you.

Hello, my name is Chris. I'm currently staying at Red Roof Plus located at [redacted] Park Ten. My check-in was on Wednesday, December 1, [redacted]. Despite choosing this hotel based on its ratings, my experience has been disappointing. It took six room changes to find a decent one. The initial rooms had unpleasant odors, were roach-infested, and poorly maintained. I had to purchase cleaning supplies and roach spray. After a frustrating interaction with the manager, I was eventually given a satisfactory room. The lack of proper amenities like functional carts and limited laundry facilities further added to my inconvenience. The overall condition of the hotel is subpar, with cleanliness and maintenance concerns. I plan to report my experience to the BBB. This has been the worst accommodation I have ever encountered, and I will not be booking through this site in the future.

Dear Agoda Customer Service, I hope this message finds you well. I am reaching out about my recent booking experience with ID[redacted]65 at the Bonais Hotel-Al Hofuf. Unfortunately, I had a disappointing stay due to the unhygienic and unpleasant condition of the room, forcing me to forgo my reservation and leave the hotel. While I have trusted Agoda in the past for my hotel reservations, this particular VIP package recommendation left much to be desired. I typically make advance bookings to prevent any inconvenience, but this time it resulted in both mental and physical stress. I kindly request a thorough review of my complaint and a refund for this unsatisfactory experience. I have provided attached images for your reference. As a loyal customer, I recommend implementing a rigorous verification process for hotels listed on your platform and tailoring recommendations based on customers' previous booking history to enhance overall satisfaction. I eagerly await a positive resolution to this matter.

The room I stayed in was disappointing. The roof was broken, the commode didn't flush, the air conditioning wasn't functioning, and it hadn't been cleaned before my arrival. Even the pillow covers were dirty and unchanged. I am very disappointed and have already checked out. I am requesting a refund immediately. Now, I need to find another place to stay, and it is almost midnight. I will contact customer service tomorrow.

I am writing to share my disappointment regarding my recent reservation at the Concorde Hotel in Rome, Italy. The room we were provided does not match the photos displayed on your website. It is unclean, small, with low ceilings causing inconvenience, and uncomfortably cold. We are unable to receive a full refund as payment has already been made, leaving us dissatisfied with our stay. The recommendation for this hotel came from your website, and the experience has negatively impacted our long-awaited holiday. I kindly request a partial refund to assist in relocating to a more suitable accommodation. It is essential for your site to accurately represent the properties to avoid any further misleading situations like this. Thank you for your attention to this matter.

We made a reservation at Hotel La Maison Saint Germain in Paris. We arrived on December 4th and left on December 5th. Upon arrival today, we discovered the hotel was closed, with an inactive phone number leaving us unable to check-in. As alternative options were fully booked, we had to switch to a different hotel. We kindly request Agoda to process a refund for our reservation promptly. Our Order number is [redacted]99.

I had a bad experience at Super 8 on the Northside of Abilene, TX. The lady was rude and got my dates wrong when I tried to book a room. I had to leave my abusive boyfriend and needed a room for the night as I couldn't sleep in my vehicle. I'd appreciate it if someone could arrange for me to stay at the Super 8 on the Southside tonight and check out tomorrow if possible. I don't feel comfortable going to the Northside location, and the lady misspelled my name but didn't seem concerned when I pointed it out.

Hello, I made a reservation at Ixora Hotel Penang from December 4th to December 5th, [redacted], at 11:57 pm. Agoda charged me RM297.19 for this booking. Unfortunately, upon my arrival, the hotel informed me that my reservation had been cancelled because the room I booked was already occupied. The hotel mentioned it was a system failure on their end. I am seeking a refund of RM297.19 for the cancelled booking.

I've been attempting to make a payment for booking ID [redacted]32 for the past two days without success. After downloading your app and accessing my bookings, I unintentionally booked for December 31st to January 4th instead of my original booking from December 20th to January 4th. All I want to do is pay for my original booking. Unfortunately, I've had a frustrating experience with your help center.