Agoda Customer Service Issues

Archive 117

The following are issues that customers reported to GetHuman about Agoda customer service, archive #117. It includes a selection of 20 issue(s) reported February 7, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing issues with the Agoda website when trying to access property information. Lately, I keep receiving error messages like Error [redacted] or a Bad Request message. Initially, this happened sporadically, but now it occurs almost every time. I typically use Windows Edge and tried using the Google browser, which worked until recently. A workaround I found is copying and pasting the property's URL into the browser's address bar. This bypasses the errors I encounter when trying to open the property's page directly. This problem seems to be unique to Agoda's website as I don't face similar issues with other URLs. Just wanted to bring this to your attention. - Sincerely, F. Hee
Reported by GetHuman-butchhe on domenica 7 febbraio 2021 02:10
I had a reservation for Monday, the 7th of February, and when I checked, I discovered it had been canceled. The reservation was pay at the property, and I am concerned about who canceled it and why. This situation is unacceptable as it could have left me and my 12-year-old daughter without a place to stay in a foreign country. I plan to escalate this issue legally. This false advertising and unexpected cancellation have left me with a flight but no hotel. I am upset and have involved my attorney in this matter to ensure it does not happen to anyone else. I am eagerly awaiting a response from a supervisor to address this situation promptly. Thank you for your understanding.
Reported by GetHuman5729881 on domenica 7 febbraio 2021 04:55
I had reserved a one-week stay at America's Best Value Inn in Garland, TX from 2/12/[redacted] to 2/19/[redacted]. My Booking ID is [redacted]94 and Booking Reference number is 54496SC013330. Upon arrival for check-in, I was told my son, Bryan Rains, couldn't check in without an ID. I offered to change the primary booking name to mine as I made the reservation through my AGODA account, had my ID, and the credit card was under my name used for payment. However, the desk clerk insisted on the guest staying in the room providing their ID, which was not clear in their policy. I requested a full refund, which the clerk said could be done under the circumstances but not by him. He referred me to call [redacted] for cancellation, but that turned out to be an automated line with no option to talk to a live person and required information not available on my booking confirmation. Trying to cancel online also proved unsuccessful, as the options mentioned were not accessible or functional. Having to make alternate last-minute arrangements due to severe weather conditions was a stressful experience. I struggled to find a new hotel and ended up paying a higher walk-in rate. I attempted to seek assistance through the chat feature, only to encounter automated responses. I eventually found an alternative toll-free number, but it was only available during weekdays. This ordeal has been incredibly frustrating, and I am expecting a quick and full refund; otherwise, I will have to dispute the charge.
Reported by GetHuman5749167 on sabato 13 febbraio 2021 02:55
I booked an OYO through AGODA, with a check-in time arranged while traveling. Upon arrival at 7:30 pm, I was informed the room wasn't ready, and I'd have to wait 2-3 hours. After pushing the issue, they offered a room in a different OYO nearby, which was unacceptable. Grand Heritage staff suggested waiting or canceling. I had to find another hotel at midnight, spending Rs [redacted].97 for 3 nights upfront. No refund or room was provided, causing distress. The experience shattered my trust in OYO, as I was never shown the original room or allowed to see it. The lack of empathy and service left me furious and stranded, leading to an emergency booking at another hotel for Rs [redacted].
Reported by GetHuman-akks on giovedì 18 febbraio 2021 09:05
Hello, I utilized your booking service this past weekend at Red Roof Inn in Harrisburg, PA. I had booked a two-night stay due to familial circumstances, but unfortunately, I had to cut my visit short and only stayed one night. As I had prepaid for both nights, I am wondering if there is any possibility of being reimbursed for the second night that I did not use. Thank you.
Reported by GetHuman5795057 on lunedì 1 marzo 2021 14:15
Before contacting Bank of America's fraud department, I wanted to address an unauthorized charge on my Merrill Lynch/Bank of America credit card statement. I came across a charge from agoda.com dated 09/04/20 amounting to $1,[redacted].20, identified by location code [redacted]2.DE. Despite paying my bills promptly, I did not make this purchase. As my wife and I are seniors in our 70s, we have not traveled due to Covid restrictions. I kindly request a refund of $1,[redacted].20 for this unfamiliar charge. I am willing to involve the Merrill Lynch/Bank of America fraud department if needed, but prefer to resolve this directly. I seek clarification on why this charge appeared and urge for its removal from my bank card account. Given the travel restrictions in place since March [redacted], it is evident that I did not make this transaction in September. Thank you, Gary H. Phone: [redacted] Email: [redacted]
Reported by GetHuman-thehrdoc on domenica 7 marzo 2021 23:33
I made a reservation with my credit card for a 3-night stay from March 8, [redacted], to March 11, [redacted]. Unfortunately, I had to check out early at 4 pm on March 9, [redacted]. According to the hotel's policy, I am entitled to a 50% refund for the early check-out on March 9 and a full refund for the night of March 10. The hotel directed me to Agoda for the refund process. During a live chat with Agoda, they advised me to call them as my situation couldn't be resolved online. I haven't had a chance to call yet, so I wanted to reach out here first for assistance. I appreciate any help you can provide. Thank you.
Reported by GetHuman-djsmissi on martedì 9 marzo 2021 10:41
I need to add a room to my booking and remove extra beds from three other rooms. I opted to pay later through the portal, but my payment was charged immediately. I was advised to cancel the booking rather than amend it. I was informed by a chat representative that the refund for the cancellation would take 30 days. How can I amend the booking? Why do I need to pay twice? I have one day left as it is a refundable booking.
Reported by GetHuman-uditasin on martedì 9 marzo 2021 15:04
I made a reservation through Agoda (booking number [redacted]43) at Residhome Nantes Berges De La Loire in France, with all taxes and fees included. Upon check-in, I was unexpectedly asked to pay extra fees for local taxes. The hotel staff insisted that these taxes were not part of the original booking, contrary to what was outlined on the booking confirmation. I believe the local taxes were indeed included in the initial booking, and I would like to request verification of this to seek reimbursement from Residhome. Can you assist in sorting out this discrepancy with the hotel and process a refund of the additional charge (4.5 euros) to my Visa card? Thank you. Reference ID: [redacted]6#[redacted]5
Reported by GetHuman5889880 on venerdì 26 marzo 2021 12:41
I made a reservation at the MidtownHotel Boston for June 2-8, [redacted], with confirmation number [redacted][redacted]04. Unfortunately, due to the circumstances surrounding the coronavirus, I had to cancel my travel plans and informed both Booking.com and the hotel ahead of time. Despite multiple attempts and assurances of a refund from both parties, I have not received my money back. The hotel mentioned that the charge was not processed on their end and suggested contacting you for the refund. Booking.com also confirmed that the refund is your responsibility. I can provide updated banking information for the refund since I have switched banks. I hope this clarifies the situation, as I have been trying to resolve this matter for some time now. Thank you, Vicki Morgan.
Reported by GetHuman-vgmorgan on lunedì 29 marzo 2021 00:51
Hello, I have booked the "Markland Beach View" hotel in Pattaya with you under ID[redacted]83 for the period 1.12.21 - 31.01.[redacted]. However, as I have bookings with you for a hotel in Koh Samed from 21.12.21 to 29.12.21 and a hotel in Koh Chang from 29.12.21 to 05.01.22, I may need to modify my reservation. Currently, I am unable to do so. When I enter the new dates for the Markland hotel and click "Continue," the page with payment information has not been loading for days. The left side of the display remains gray, and I cannot enter any data. This issue is not limited to this specific booking attempt; I am facing the same problem with other hotels and dates. Could this page be blocked on your end? I would appreciate a prompt response. It would be disappointing if our longstanding 20-year business relationship (Platinum customer) had to come to an end. Best regards, Horst Palmen.
Reported by GetHuman5898992 on lunedì 29 marzo 2021 13:15
Dear Agoda Customer Service, During my recent stay at Motel 6 in El Paso, Texas, I encountered an issue with my room reservation. Despite requesting a non-smoking room as indicated on my Agoda booking, the hotel insisted that I had reserved a smoking room. After clarifying the situation, I was given a non-smoking room and paid in cash ($[redacted].22). However, the hotel now requires me to cancel the original reservation through Agoda to avoid a potential double charge, which I am unable to do via the system. I am reaching out to Agoda to prevent any extra charges and ensure that the misunderstanding is resolved. Attached is a copy of my cash receipt from Motel 6 for reference. My booking details are as follows: Agoda Booking #[redacted] Booking.com #[redacted]06 Thank you for your assistance in addressing this matter. Sincerely, Hubert K., Ph.D. US Cell: [redacted] China Cell: [redacted][redacted] Agoda Account Name: Hubert Kleinpeter
Reported by GetHuman-hakd on martedì 30 marzo 2021 00:55
I stayed at the Burwood East Motel with reservation number [redacted]57 from March 16 to March 24, [redacted]. Due to my wife's health issues in NSW, I had to shorten my stay to only three nights. The Manageress was understanding and suggested I contact you directly for a refund for the remaining nights. I've been occupied with my wife's medical appointments, hence the delay in reaching out. I attempted to navigate the website without success, prompting me to email you instead. Feel free to reach out for more details at [redacted] or [redacted]
Reported by GetHuman-geoffpro on martedì 30 marzo 2021 05:57
I would like to request a refund for a recent reservation I made. When I arrived at Extended Stay America to check in, I was told they had no available rooms, even though I booked through Agoda just 20 minutes prior. The receptionist mentioned that the hotel was fully booked before my reservation, and it seems Agoda was unaware of this. Since I booked through a third party, I was advised to seek a refund or rebooking from them. I am looking to get back $[redacted] or arrange a reservation at another hotel for the same amount promptly. My phone number is [redacted] if you need to reach out. Thank you for your assistance. Cayla R.
Reported by GetHuman5906706 on mercoledì 31 marzo 2021 03:16
Dear Agoda, I am writing regarding my confirmed booking with ID #[redacted]90. Initially, when I made the reservation, the website indicated that I would "pay nothing now, pay at check-in." I provided my debit card details to secure the room. However, today I received an email requesting full payment immediately, threatening to cancel my reservation otherwise. My plan was to settle the bill with cash upon check-in. This sudden change in payment terms is concerning and creates inconvenience shortly before our departure. Please ensure that my booking remains secure until our check-in. Thank you for your attention to this matter. Sincerely, Loretta L.
Reported by GetHuman-lorilafs on giovedì 1 aprile 2021 13:46
I need to adjust my hotel reservation due to a flight change. The new dates are April 3 to April 10 instead of April 5 to April 12. An agent said they would contact the hotel, but after not receiving any updates, I reached out to the hotel myself. Unfortunately, Agoda has not forwarded the modification request yet. As our arrival is imminent, I am concerned about the delay. Thank you for keeping me informed of any progress.
Reported by GetHuman-malouca on giovedì 1 aprile 2021 17:15
Subject: Overcharged and Request for Refund Subject: Booking ID # [redacted]58 Check-in on Thursday, April 01, [redacted] Hello, I would appreciate receiving a copy of my hotel receipt to verify my payment. I am extremely disappointed to have been charged thrice for my three-night stay at the Maingate Lakeside Hotel in Kissimmee. It is unacceptable, and I am considering lodging a complaint through Pissed Consumer. Could you kindly process a full refund for the excess charges? I am truly sorry, but this experience has left me feeling quite upset. Agoda charged me, and the hotel also charged me twice the standard room rate, as I recently discovered through my bank notifications. Agoda's charge was on March 30th. In total, I have been charged three times, as evidenced in the attachment. I am dissatisfied with both my booking through Agoda and the customer service provided by Maingate Hotel. Your assistance in resolving this matter would be greatly appreciated. Best regards, Sevgi Schwartz
Reported by GetHuman-sevedise on martedì 6 aprile 2021 07:52
Subject: Overcharged for Hotel Stay I am seeking assistance regarding my recent booking at Maingate Lakeside Hotel in Kissimmee. I am very dissatisfied with being charged three times for my three-night stay. This is highly unacceptable and has left me feeling upset. I have noticed that Agoda charged for the stay on March 30th, and the hotel also charged me twice their regular room rate. I desperately need a receipt showing these transactions and request a full refund of the overcharged amount. I plan to escalate this issue through Pissed Consumer due to the inconvenience caused. I am disappointed with both Agoda's booking process and the customer service at Maingate Hotel. I am hopeful for a prompt resolution. Your assistance in rectifying this matter is greatly appreciated. Best regards, SS
Reported by GetHuman-sevedise on martedì 6 aprile 2021 07:59
I have a reservation for December 31, [redacted], which I booked on January 2, [redacted], at Paniolo Greens through Agoda. I am in need of my confirmation number to avoid any double charges on my credit card, which happened last time when my bank couldn't identify the payment recipient. I would like Agoda to assist me in retrieving my confirmation number to confirm my reservation. I am unable to reach customer service without this number, and I am seeking guidance on how to proceed when I don't have access to my confirmation number.
Reported by GetHuman-mdlkt on martedì 6 aprile 2021 23:58
Dear Lemon Tree, I respectfully request the cancellation of my booking and a refund of my money. I have been trying to reach out for the past three days but have been unsuccessful due to incorrect contact numbers listed on your website. I had reserved a room at Lemon Tree Amarante Beach Resort in Candolim, Goa. Unfortunately, a family emergency prevented me from traveling. Please cancel my booking and process the refund, deducting any cancellation fees as per your policy. Thank you, and I await your prompt response.
Reported by GetHuman5939957 on venerdì 9 aprile 2021 05:09

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